Download Objectives To Become Standardized

SAM Optimization Model
Partner Guide Presentation
June 2008 version 7b
1
© 2008 Microsoft Corporation. All rights reserved.
Presentation Overview
2
I.
SAM Optimization Model (SOM) Definitions
II.
SOM Review Methodology
18
III.
SOM Review Deliverables
25
IV.
Appendix : Example Deliverables and Templates
28
© 2008 Microsoft Corporation. All rights reserved.
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SAM Optimization Model Definitions
3
© 2008 Microsoft Corporation. All rights reserved.
SAM Optimization Model
Basic
SAM
Standardized
SAM
Rationalized
SAM
Dynamic
SAM
Ad Hoc
Tracking Assets
Active Management
Optimized
Vision, policies,
procedures, and
tools are used to
manage IT S/W
asset lifecycle.
Reliable
information
used to manage
the assets to
business
targets.
Near real-time
alignment with
changing
business needs.
Little control
over what IT
assets are being
used and where
Lacks policies,
procedures,
resources, and
tools.
4
SAM processes
exist as well as
tool/data
repository.
Information may
not be complete
and accurate
and typically not
used for
decision
making.
© 2008 Microsoft Corporation. All rights reserved.
SAM is a
strategic asset to
overall business
objectives
SAM Optimization Model Tipping Point KPIs
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Basic
SAM
Standardized
SAM
Rationalized
SAM
Dynamic
SAM
Ad Hoc
Tracking Assets
Active Management
Optimized
A representative with direct managerial responsibility for
SAM has been identified for each infrastructure group
within the organization.
Software tracking procedures have been formally
documented and approved by stakeholders. SAM
procedures are implemented throughout all infrastructure
groups in the organization.
Senior executives have demonstrated that SAM is a top
priority for the organization. All infrastructure groups in
the organization use formally documented SAM
procedures and have assigned resources that use a SAM
system for tracking inventories.
A SAM self-improvement plan has been defined with
scope, schedule and has an approved budget.
A SAM self-improvement plan has defined scope,
schedule, assigned recourses and is based on continuing
the improvement established after the previous selfimprovement plan.
Continuous improvement SAM maturity processes are
implemented to support a flexible controlled
environment.
The percentage is not tracked but is between 68% to 95%
The percentage is tracked and is between 96% to 99%
The percentage is tracked and is greater than 99%.
Exceptions are continuously decreasing.
Reconciliation is done annually
Reconciliation is done quarterly
Reconciliation is done continuously.
The percentage is not tracked but is between 68% to 95%
The percentage is tracked and is between 96 to 99%
The percentage is tracked and is greater than 99%.
Exceptions are continuously decreasing.
Deployment and entitlement reconciliation is done
annually
Deployment and entitlement reconciliation is done
quarterly
Deployment and entitlement reconciliation is done
continuously.
Individual software and hardware inventories are used by
each function
A federated system is used which combines and/or
reconciles individual inventories. Procedures are
documented with assigned roles and responsibilities for
stakeholders.
A single inventory/CMDB is used by all Operations
Management functions in the organization. Formally
documented procedures continually evolve with the
organization.
The percentage is not tracked but is between 68% to 95%
The percentage is tracked and is between 96% to 99%.
Procedures are documented with assigned roles and
responsibilities for stakeholders.
The percentage is tracked and is greater than 99%.
Exceptions are continuously decreasing. Formally
documented procedures continually evolve with the
organization.
The percentage is not tracked but is between 68% to 95%
The percentage is tracked and is between 96% to 99%.
Procedures are documented with assigned roles and
responsibilities for stakeholders.
The percentage is tracked and is greater than 99%.
Exceptions are continuously decreasing. Formally
documented procedures continually evolve with the
organization.
The percentage is not tracked but is between 68% to 95%
Software on retired hardware is tracked and available for
reuse; the percentage is between 96% to 99%.
Procedures are documented with assigned roles and
responsibilities for stakeholders.
The percentage is tracked and is greater than 99%.
Exceptions are continuously decreasing. Formally
documented procedures continually evolve with the
organization.
© 2008 Microsoft Corporation. All rights reserved.
SAM Optimization Model Competencies
ISO 19770-1
Organizational
Management
SAM Core Inventory
SAM Core Verification
SAM Core Operations
management
and interfaces
Lifecycle
Process
Interfaces
Key Competency
Competency Question
SAM throughout
Organization
How has software asset management (with documented procedures, roles,
responsibilities and executive sponsorship) been implemented in each infrastructure
group?
SAM Self Improvement
Plan
Does your organization have an approved SAM self improvement plan?
Hardware and Software
Inventory
What percentage of user PCs and servers are included in a centralized software
inventory/CMDB (configuration management database); which is populated by a software
tracking tool?
Accuracy of Inventory
How often do you reconcile software inventories with other sources to verify accuracy of
assumed license metrics (for example user counts based on HR employee records.)?
License Entitlement
Records
What percentage of procured software licenses are recorded in a license entitlement
inventory (a central repository/tracking of all licenses owned and/or previously
acquired)?
Periodic
Self Evaluation
How often do you reconcile software deployments (usage) to software entitlements
(purchases)? Software entitlements are software licenses owned or previously acquired.
Operations
Management records
interfaces
How do the various Operations Management functions (contracts, financial fixed assets,
service support, security, networking) use software and hardware inventories in their
daily roles?
Acquisition Process
What percentage of total software purchases in your organization are made through or
are controlled and tracked by centralized procurement?
Deployment Process
What percentage of total software deployed across organization's PCs and servers
(considering all operating systems) is installed through centralized sources or through a
controlled distribution environment?
Retirement Process
What percentage of retired hardware assets are tracked in a way to enable the software
on them to be reused?
* Additional SOM scorecard details are available to assist with objective testing.
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© 2008 Microsoft Corporation. All rights reserved.
Key Performance Indicators for each SAM Competency
Key
Competency
Basic
Standardized
Rationalized
Dynamic
A representative with direct managerial
responsibility for SAM has been identified
for each infrastructure group within the
organization.
Software tracking procedures have been
formally documented and approved by
stakeholders. SAM procedures are
implemented throughout all infrastructure
groups in the organization.
Senior executives have demonstrated that
SAM is a top priority for the organization.
All infrastructure groups in the organization
use formally documented SAM procedures
and have assigned resources that use a SAM
system for tracking inventories.
Continuous improvement SAM maturity
processes are implemented to support a
flexible controlled environment.
SAM
throughout
Organization
SAM roles and responsibilities are not
defined. Software tracking is not
implemented throughout the organization (in
every infrastructure group).
SAM Self
Improvement
Plan
There is no plan for implementing SAM; or
no SAM improvement plan has been
completed within the organization with
executive sponsorship and budget.
A SAM self-improvement plan has been
defined with scope, schedule and has an
approved budget.
A SAM self-improvement plan has defined
scope, schedule, assigned recourses and is
based on continuing the improvement
established after the previous selfimprovement plan.
Hardware
percentage
Software
Inventory
The percentage of total hardware and
software tracked in a CMDB is not tracked
but is less than 68%
The percentage is not tracked but is between
68% to 95%
The percentage is tracked and is between
96% to 99%
The percentage is tracked and is greater than
99%. Exceptions are continuously
decreasing.
Accuracy of
Inventory
Inventory details are reconciled with the
original source rarely or ad-hoc
Reconciliation is done annually
Reconciliation is done quarterly
Reconciliation is done continuously.
License
Entitlement
Records
The percentage of license entitlement in a
repository is not tracked but is likely less
than 68%
The percentage is not tracked but is between
68% to 95%
The percentage is tracked and is between 96
to 99%
The percentage is tracked and is greater than
99%. Exceptions are continuously
decreasing.
Periodic Self
Evaluation
Deployment and entitlement reconciliation
is done rarely or ad-hoc
Deployment and entitlement reconciliation
is done annually
Deployment and entitlement reconciliation
is done quarterly
Deployment and entitlement reconciliation
is done continuously.
Individual software and hardware
inventories are used by each function
A federated system is used which combines
and/or reconciles individual inventories.
Procedures are documented with assigned
roles and responsibilities for stakeholders.
A single inventory/CMDB is used by all
Operations Management functions in the
organization. Formally documented
procedures continually evolve with the
organization.
The percentage is not tracked but is between
68% to 95%
The percentage is tracked and is between
96% to 99%. Procedures are documented
with assigned roles and responsibilities for
stakeholders.
The percentage is tracked and is greater than
99%. Exceptions are continuously
decreasing. Formally documented
procedures continually evolve with the
organization.
The percentage is not tracked but is between
68% to 95%
The percentage is tracked and is between
96% to 99%. Procedures are documented
with assigned roles and responsibilities for
stakeholders.
The percentage is tracked and is greater than
99%. Exceptions are continuously
decreasing. Formally documented
procedures continually evolve with the
organization.
Operations
Management
records and
interfaces
Acquisition
Process
Deployment
Process
7
Operations Management functions generally
do not use software and hardware
inventories.
The percentage of software purchases
centrally controlled is not tracked but is
likely less than 68%
The percentage of software deployed using a
centrally controlled procedure is not tracked
but is likely less than 68%
Software on retired hardware is tracked and
The percentage of hardware assets that are
©
retired and recorded in a way to enable the
available for reuse; the percentage is
2008 Microsoft Corporation. All rights
reserved.
between 96% to 99%. Procedures are
The percentage is tracked and is greater than
99%. Exceptions are continuously
decreasing. Formally documented
Optimization Model : SAM Throughout the Organization
Competency Question
How has software asset management (with documented procedures, roles, responsibilities
and executive sponsorship) been implemented in each infrastructure group?
Supporting Document: SAM infrastructure group and IT organization chart.
Basic
A Project Manager is assigned to SAM related projects on a per project basis. SAM roles and responsibilities are not
defined. IT resources are not assigned to meet SAM objectives, or those assigned have no previous SAM experience
or training.
Objectives To Become Standardized
For each infrastructure group within the organization identify who has direct management responsibility for each unique
SAM inventory throughout the organization. Specifically identify: 1) all locations, 2) estimated quantity of each hardware
platform at each location, 3) a functional description of each group, 4) a representatives name with direct responsibility
for the groups SAM processes, and 5) a description of the SAM process and/or tool used for the group.
Objectives To Become Rationalized
For each infrastructure group within the organization identify a complete and accurate organizational view of the
enterprise. Specifically for each infrastructure group identify 1) an aggregated summary of hardware and software
deployments; and again 2) identify who has direct management responsibility for each unique SAM inventory throughout
the organization.
Objectives To Become Dynamic
Responsibilities of SAM stakeholders are defined in job descriptions throughout the organization. Awareness of SAM
exists throughout the organization. SAM is a priority throughout the organization and is seen as a key strategic strength.
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© 2008 Microsoft Corporation. All rights reserved.
Optimization Model : SAM Improvement Plan
Competency Question
Does your organization have an approved SAM self improvement plan?
Supporting Document: Current SAM improvement plan and approved SAM budget.
Basic
There is no documented executive vision for SAM. There is no SAM development plan. Communication with software
vendors is rare or not occurring.
Objectives To Become Standardized
A SAM self improvement plan has been developed and has been approved with defined funding/budget which
specifically defines scope, schedule and resources for SAM.
Objectives To Become Rationalized
Comparing the historical baseline of a previously developed SAM maturity assessment to a current SAM maturity
assessment demonstrates evidence of increased maturity. Evidence of historical progress and a revised SAM
improvement plan has been reviewed by SAM stakeholder sponsors and budget has been approved for the current
plan.
Objectives To Become Dynamic
Software Vendor, SAM Partner, and Organization strategically partner together to meet common objectives of SAM and
IT infrastructure. SAM goals are part of the executive scorecard which is reviewed and updated regularly. SAM is a
strategic focus. Corporate SAM stakeholders are industry leaders; SAM stakeholders demonstrate thought leadership
by presenting at SAM industry conferences and providing guidance for improved training materials.
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© 2008 Microsoft Corporation. All rights reserved.
Optimization Model : Hardware and Software Inventory
Competency Question
What percentage of user PCs and servers are included in the centralized software
inventory/CMDB (configuration management database); which is populated by a software
tracking tool?
Supporting Document: Software and hardware inventory, by device, for all infrastructure groups.
Basic
Software and hardware inventories are only accessible locally (software administrator, subsidiary, business unit,
division). There is no centralized, managed software and hardware inventory. Centralized asset inventory contains
records for less than 68% of software. (1 std deviation in a normal curve)
Objectives To Become Standardized
A centralized hardware inventory contains between 68% and 95% of all Servers and between 68% and 95% of all PCs
that have installed software owned by the company.
A centralized software inventory representing between 68% and 95% of software spend includes software deployments
from all hardware in the hardware inventory.
Objectives To Become Rationalized
A centralized hardware inventory contains between 96% and 98% of all Servers and between 96% and 98% of all PCs
that have installed software owned by the company.
A centralized software inventory representing between 96% and 98% of software spend includes software deployments
from all hardware in the hardware inventory.
Objectives To Become Dynamic
Software inventory is dynamically reconciled with all software in the environment and on the network. Hardware
inventory is dynamically reconciled with all hardware on the network. A centralized software inventory representing
>99% of software includes software deployments from all hardware in the hardware inventory..
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© 2008 Microsoft Corporation. All rights reserved.
Optimization Model : Accuracy of Inventory
Competency Question
How often do you reconcile software inventories with other sources to verify accuracy
of assumed license metrics (for example user counts based on HR employee records.)?
Supporting Document: Reconciliation of SAM inventory sources.
Basic
Inventories are based on manually collected deployment estimates; or discovery tools are not used. For example excel
files with original build documentation are used to manage inventories. Complete and accurate reports are not
available in a timely manner.
Objectives To Become Standardized
Once a year or more the centralized software asset inventory is reconciled with other independent sources to verify that
it accurately includes all applicable software and hardware metrics required to reconcile software deployments and
software usage to license entitlement.
Objectives To Become Rationalized
Once a quarter or more the centralized software asset inventory is reconciled with other independent sources to verify
that it accurately includes all applicable software and hardware metrics required to reconcile software deployments and
software usage to license entitlement.
Objectives To Become Dynamic
Dynamic Software configuration and change management can be adjusted on a JIT model without delay.
Dynamic Discovery tools provide (daily) near real time deployment details. SAM Discovery tool collects and reports on
appropriate licensing metrics. (For example: User, Concurrent User, Hyper threaded CPU, core, etc.)
Hardware is tracked by RFID. The RFID can identify the appropriate location of the asset (data center, row, rack, etc.)
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© 2008 Microsoft Corporation. All rights reserved.
Optimization Model : License Entitlement Records
Competency Question
What percentage of procured software licenses are recorded in a license entitlement inventory
(a central repository/tracking of all licenses owned and/or previously acquired)?
Supporting Document: Entitlement records and inventories.
Basic
Procurement managers manage contracts and maintain local (subsidiary, business unit, division) records that are not
accessible centrally. Procurement manages contracts that are not accessed by IT Managers.
Objectives To Become Standardized
For each infrastructure group and business units in the scope of the enterprise there is a centralized entitlement inventory
which completely and accurately includes all records required to reconcile software deployments and software usage to
deployment inventory.
Objectives To Become Rationalized
For each infrastructure group and business units in the scope of the enterprise there is a centralized entitlement inventory
which is periodically reconciled with software vendor records.
Objectives To Become Dynamic
SAM Entitlement system interfaces with vendor entitlement system to track licenses used.
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© 2008 Microsoft Corporation. All rights reserved.
Optimization Model : Periodic Self-Evaluation
Competency Question
How often do you reconcile software deployments (usage) to software entitlements (purchases)?
Software entitlements are the software licenses owned or previously acquired.
Supporting Document: SAM executive report with sign – off.
Basic
IT operations is managed on an ad-hoc basis, like a fire drill. Tools are not leveraged to identify new hardware or
track asset inventories.
Objectives To Become Standardized
Once a year or more SAM executive sponsors review and sign off on SAM reports; which include at least a
deployment and entitlement reconciliation of high risk software titles.
Objectives To Become Rationalized
Once a quarter or more SAM executive sponsors review and sign off on SAM reports; which include at least a
deployment and entitlement reconciliation of high risk software titles.
Objectives To Become Dynamic
System reconciliation and ITAM reports are available on demand to all stakeholders.
13
© 2008 Microsoft Corporation. All rights reserved.
Optimization Model : Operations Management Interfaces
Competency Question
How do the various Operations Management functions (contracts, financial fixed assets,
service support, security, networking) use software and hardware inventories in their daily roles?
Supporting Document: Software and hardware inventories managed by Operations Management.
Basic
Operations management functions (i.e. IT support, financial fixed asset tracking, security, and network administration) do
not follow an aligned strategy for SAM. SAM related strategies that exist are not communicated and committed to. SAM
is not considered part of M&A risk planning and company integration.
Objectives To Become Standardized
Operations management functions (i.e. IT support, financial fixed asset tracking, security, and network administration)
each manage inventories to track the assets they control.
Objectives To Become Rationalized
Operations management functions (i.e. IT support, financial fixed asset tracking, security, and network administration)
manage a complete and accurate federated system for tracking assets which includes interfaces between asset
inventories.
Objectives To Become Dynamic
All local business units, infrastructure groups, business functions, legacy acquired companies and corporate
headquarters follow the same strategy, processes and technology for SAM.
14
© 2008 Microsoft Corporation. All rights reserved.
Optimization Model: Acquisition Process
Competency Question
What percentage of total software purchases in your organization are made through or are
controlled and tracked by centralized procurement?
Supporting Document: List of approved vendors and users with entitlement record access.
Basic
Enterprise software licenses are purchased in bulk and not based on usage inventories. End-users can individually
purchase and expense software (pro-cards) without central approval or coordination. Software is purchased on a per
project basis without reviewing licenses that may be available or are not be being used optimally.
Objectives To Become Standardized
Software purchases are controlled through policies established by centralized procurement using approved vendors.
Objectives To Become Rationalized
Software entitlement contract purchases are based on periodic deployment/entitlement reconciliation reports; and
entitlement records are accessible to IT Operations and other organizational stakeholders (i.e. End-users, Legal, HR,
CIO) through approved usage rights.
Objectives To Become Dynamic
All purchases are made using a pre-defined asset catalogue.
Software charge-backs are paid for among business units based on actual metered usage (similar to an electric bill).
15
© 2008 Microsoft Corporation. All rights reserved.
Optimization Model: Deployment Process
Competency Question
What percentage of total software deployed across organization's PCs and servers
(considering all operating systems) is installed through centralized sources or through a
controlled distribution environment?
Supporting Document: List of approved deployment software and users with deployment records
access.
Basic
Software is deployed by end-users in distributed locations and is not controlled by centralized IT.
Objectives To Become Standardized
Software deployments are controlled through policies established by centralized IT, and only approved software is
deployed.
Objectives To Become Rationalized
Software deployment summary reports and records are accessible to Procurement and other organizational
stakeholders (i.e. IT Operations, End-users, Legal, HR, CIO) through approved usage rights.
Objectives To Become Dynamic
Software is dynamically available to users when needed in a JIT basis similar to software as a service.
16
© 2008 Microsoft Corporation. All rights reserved.
Optimization Model: Retirement Process
Competency Question
What percentage of retired hardware assets are tracked in a way to enable the software
on them to be reused?
Supporting Document: Evidence that retired assets and software licenses are tracked centrally
& added back to entitlement inventories for reuse.
Basic
Software that is installed on machines is disposed of with the hardware asset, and licenses are not tracked. There is no
organized retirement process. Un-utilized software is not tracked and reassigned. No IT asset retirement policy or
procedure is documented.
Objectives To Become Standardized
Upon retirement of hardware, installed software on retired assets is tracked within a centrally controlled inventory.
Objectives To Become Rationalized
Upon retirement of hardware, installed software on retired assets is tracked within a centrally controlled inventory;
deployment and license records are updated and license entitlements are available for re-use.
Objectives To Become Dynamic
Software deployments have been optimized to minimize any duplication of software.
Upon retirement of hardware, a comprehensive process is automated to ensure that once flagged for disposal, installed
software is recorded and licenses are tracked and controlled centrally.
17
© 2008 Microsoft Corporation. All rights reserved.
SAM Optimization Review Methodology
18
© 2008 Microsoft Corporation. All rights reserved.
SAM Optimization Review Overview
Infrastructure
Analysis
As seen to the left, the main phases of the
SAM Optimization Review are the
Infrastructure Analysis, SAM Discussions, and
Optimization Planning.
SAM
Discussions
Optimization and
Planning
19
This SAM Optimization Review is best
executed in the context of a project with the
customer.
These phases are kicked off with Coordination
and Planning discussions and as the review
progresses standard Project Management
tools such as status reporting will be delivered.
The project timeline varies according to
resource constraints and turn around times.
© 2008 Microsoft Corporation. All rights reserved.
Example Milestones and Documents
Infrastructure
Group
Optimization and
Planning
SAM Survey
SAM Optimization
Analysis
IO
Questionnaire
Planning and
Coordination
20
SAM
Discussions
SAM Workshop
Communication
SAM Partner
Customer Facing
Infrastructure
Analysis
Optimization
Value Analysis
SAM IO
Work Paper
Onsite Discussions
© 2008 Microsoft Corporation. All rights reserved.
Reporting and Next
Steps
SAM Optimization Review Fieldwork: Infrastructure
Analysis
Infrastructure Analysis:
Infrastructure
Analysis
Microsoft Partners will discuss the
organizations infrastructure with the key
stakeholders and review the information
Microsoft Infrastructure Optimization questions
with the organization.
 Refer to Infrastructure Optimization Questions
document in Appendix A.
SAM
Discussions
Optimization and
Planning
21
© 2008 Microsoft Corporation. All rights reserved.
SAM Optimization Review Fieldwork: SAM Discussions
SAM Discussion:
Infrastructure
Analysis
 Discussion questions may be sent to the
company prior to the workshop for review
and preparation.
 The workshop process is iterative and may
be customized based on the company’s
environment.
SAM
Discussions
 During the workshop Microsoft Partner will
lead with open-ended questions to gain an
understanding of the current state of the
company’s SAM.
Optimization and
Planning
22
Results recorded in the SAM Optimization
workbook.
 Refer to the SAM Optimization Work Paper
in Appendix B.
© 2008 Microsoft Corporation. All rights reserved.
SAM Optimization Review: Optimization and Planning
Optimization and Planning:
Infrastructure
Analysis
 Microsoft partners will discuss initial
observations with customer in order to
develop customized deliverables that are
strategically aligned with the customer’s
priorities.
 Microsoft partner may analyze the
information from the onsite discussions and
deliver a:
SAM
Discussions
 SAM Optimization Analysis
 Optimization Value Analysis
Optimization and
Planning
23
 Descriptions of the deliverables are available
in the next section of this presentation and
examples can be found in the appendix.
© 2008 Microsoft Corporation. All rights reserved.
Sample Follow On Projects
1.
2.
3.
4.
5.
24
Basic to Standard Implementation
Competitive Value Book
Deployment Entitlement Reconciliation
…
…
© 2008 Microsoft Corporation. All rights reserved.
SAM Optimization Review Deliverables
25
© 2008 Microsoft Corporation. All rights reserved.
SAM Optimization Analysis
The SAM Optimization Analysis is
Microsoft Partner’s primary
deliverable at the completion of the
SAM Optimization Review.
An example report may follow the
outline seen to the right and
provides the company with analysis
based on the discussions regarding
their SAM position and the
company’s future goal for SAM
maturity.
In the SAM Optimization Review,
Microsoft Partner provides summary
information for each competency,
specific observations and
subsequent recommendations.
26
1
Executive Summary
1.1
Background
1.2
Infrastructure Optimization
1.3
Approach
2
Infrastructure Optimization and SAM Review
2.1
Present State Analysis
2.2
Future State Analysis
3
Action Plan
3.1
Action Plan and Recommendations
3.2
Road Map
4
Appendix
4.1
SAM Optimization Model
4.2
Business Case
© 2008 Microsoft Corporation. All rights reserved.
Analysis Deliverable #1 – Example Output Sent to Microsoft
SAM OPTIMIZATION ASSESSMENT
ISO 19770-1 Categories
27
Key Competency
EXAMPLE Company Name
Current Optimization
and
Rating
(Initial) Observation
Standardized
A representative with direct managerial responsibility
for SAM has been identified for each infrastructure
group within the organization.
2
Resources are not assigned to SAM
initiatives.
SAM Improvement
Plan
Basic
If a self assessment SAM improvement plan have been
completed within the company they have not received
executive sponsorship and/or budget.
1
Budget is not designated for SAM
improvement.
SAM Inventory
Hardware and
Software Inventory
Dynamic
The percentage is tracked and is greater than 98%.
Exceptions are continuously decreasing.
4
Communication with vendor is not
occurring.
SAM Inventory
Accuracy of
Inventory
Dynamic
Reconciliation is done continuously.
4
Communication with vendor is not
occurring.
The percentage is not tracked but is likely less than
80%.
1
Management does not have SAM
goals/initiatives.
Organizational
Management
SAM throughout
Organization
Organizational
Management
SAM Verification
License Entitlement
Records
SAM Verification
Periodic Self
Evaluation
Standardized
Annually.
2
Management does not have SAM
goals/initiatives.
SAM Operations
Management and
Interfaces
Operations
Management
Interfaces
Rationalized
Operations management functions manage a complete
and accurate federated system for tracking assets
which includes interfaces between asset inventories.
3
SAM is not perceived throughout the
organization.
Lifecycle Process
Interfaces
Acquisition Process
Basic
The percentage is not tracked but is likely less than
80%.
1
Enter observation.
Lifecycle Process
Interfaces
Deployment Process
Basic
The percentage is not tracked but is likely less than
80%.
1
Enter observation.
Lifecycle Process
Interfaces
Retirement Process
The % is known and is greater than 98%. Exceptions
are continuously decreasing.
4
Enter observation
Basic
Dynamic
© 2008 Microsoft Corporation. All rights reserved.
Deliverable # 1: SAM Optimization Analysis
SAM Component Assessment for Company
Microsoft's Partner has considered the components of SAM and has ranked their maturity across the four levels.
Results indicate that a majority of Company’s SAM components are of the standardized level. The following slides
present a breakdown of our findings across People, Process, and Technology.
SAM throughout
Organization
Periodic
Evaluation
Acquisition
Process
Hardware &
Software
Inventory
Retirement
Process
SAM Operations/
Mgmt Interfaces
Accuracy of
Inventory
Deployment
Process
Basic
Standardized
Rationalized
Dynamic
SAM
Improvement
Plan
28
License
Entitlement
Records
© 2008 Microsoft Corporation. All rights reserved.
Deliverable # 1: SAM Optimization Analysis – Future State
Basic
SAM Throughout
Organization
Standardized
Project Manager assigned
but SAM roles and
responsibilities not defined.
Direct SAM responsibility is
identified throughout
organization.
Rationalized
Each functional group
actively manages SAM.
Dynamic
SAM responsibilities
defined in job descriptions
across organization.
SAM Improvement
Plan
No SAM development or
communication plan.
SAM plan is defined and
approved.
SAM Improvement is
demonstrated.
SAM goals part of executive
scorecard; reviewed
regularly.
Hardware and
Software Inventory
No centralized inventory
or < 68% assets in central
inventory.
> 68% - 95% of Hardware and
Software in Inventory.
> 95% -98% of Hardware and
Software in Inventory.
99%+ - Asset inventories
reconciled dynamically.
Dynamic discovery tools
provide near real-time
deployment details.
Accuracy of
Inventory
Manual inventory; no
discover tools.
Inventory sources
reconciled annually.
Inventory sources
reconciled quarterly.
License Entitlement
Records
Procurement manages
contracts; not accessed
by IT managers.
Complete entitlement
records exist across
organization.
Entitlement records
reconciled with vendor
records.
IT operations managed on
ad-hoc basis.
Annual sign-off on SAM
reports.
Quarterly sign-off on SAM
reports.
Periodic
Evaluations
SAM Operations
Mgmt and Interfaces
29
SAM not considered part of
M&A risk plan and company
integration.
SAM entitlement system
interfaces with vendor
entitlement to track usage.
System reconciliations
and ITAM report available
on demand.
Operations manages separate
asset inventories.
Operations manages federated
asset inventory.
All business units, etc. follow
the same strategy, process,
and technology for SAM.
Software purchases based
on deployment/entitlement
reconciliation.
All purchases are made
using a pre-defined asset
catalogue; based on
metered usage.
Acquisition
Processes
Assets purchased on a per
project basis; without a
review of current
availability.
Software purchases use
approved vendors.
Deployment
Processes
Assets deployed by endusers in distributed
locations; no centralized IT.
Only approved software is
deployed.
Retirement
Processes
No organized retirement
process.
Software retirement is
tracked.
Software deployment reports
are accessible to
stakeholders.
Software is dynamically
available to users on
demand.
Retired software is
reused.
Upon retirement, a
comprehensive process is
automated.
© 2008 Microsoft Corporation. All rights reserved.
Deliverable # 2: Optimization Value Analysis (Optional)
Value Analysis for Customer SAM Optimization
• SAM Partner Supplied
• Based on Present State Analysis findings
• Format is flexible
• SAM Partner specified
• Customer appropriate
30
© 2008 Microsoft Corporation. All rights reserved.
Appendix : Example Deliverables and
Templates
31
© 2008 Microsoft Corporation. All rights reserved.
Appendix
Description
Appendix A: IO Questionnaire –
See Attached
Appendix B:
•SOM Work Paper
See Attached
Appendix C:
• SAM Optimization Analysis
See Attached
32
© 2008 Microsoft Corporation. All rights reserved.