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3. _____________ (______________ ______________) 4. ______________ 6. ______________ 1. ______________ 9. ______________ 8. ______________ 3. _________ 4. ______________ 6. ______________ 1. Sender 9. ______________ 8. ______________ Sender • Initiator of communication • Encoder of message (has to decide what to say & how to say it) • Speaker or performer who uses verbal and nonverbal means of communication 3. __________ 4. ______________ 6. ______________ 1. Sender 9. ______________ 8. ______________ Encoding • Sender’s selection of a means of expression (what will I say & how will I say it so my audience can understand?) • Translating ideas into forms of expression • Selecting appropriate symbols and words for the receiver Levels of Information • Cultural – Race – Sex – National background • Sociological – Level of education – Income – Social class • Individual – Interests, hobbies, social groups, etc. 3. Message (Verbal/ Nonverbal) 4. ______________ 6. ______________ 1. Sender 9. ______________ 8. ______________ Message • Information - WHAT is said & HOW it is said. • A systemic translation of a sender’s intention into a code (for example, language or signs) • A verbal or nonverbal expression of a sender’s purpose • The product of a sender’s efforts at communication Verbal Communication • Sending a message to a receiver through words Nonverbal Communication • Messages sent by means other than words – Appearance – Voice (volume, tone) – Gestures – Body Movement – Eye contact or facial expression – Spatial relations 3. Message (Verbal/ Nonverbal) 4. Channel (Senses) 6. ______________ 1. Sender 9. ______________ 8. ______________ Channel • Means of transmitting a message • A medium related to the senses • For example: – AUDIO: Airwaves carry messages through the auditory sense – VISUAL: Light waves carry messages through the visual one 3. Message (Verbal/ Nonverbal) 4. Channel (Senses) 6. ______________ 1. Sender 9. ______________ 8. ______________ Decoding • Receivers give meaning to a message through their own perceptions • Receivers must interpret messages (symbols or codes) according to their own background, abilities, attitudes, etc. 3. Message (Verbal/ Nonverbal) 4. Channel (Senses) 6. Receiver 1. Sender 9. ______________ 8. ______________ Receiver • Target of the sender’s communication • Decoder of message • Listener or observer of verbal and nonverbal messages 3. Message (Verbal/ Nonverbal) 4. Channel (Senses) 6. Receiver 1. Sender 9. ______________ 8. ______________ Encoding • Same definition as last time… • Now it is the receiver encoding his or her feedback. 3. Message (Verbal/ Nonverbal) 4. Channel (Senses) 6. Receiver 1. Sender 9. ______________ 8. Feedback Feedback • Response of the receiver to the sender’s message, which tells the sender how the message was received. • It answers the question, “How am I doing?” • Examples: – Nodding heads – Confused looks – Questions – Applause 3. Message (Verbal/ Nonverbal) 4. Channel (Senses) 6. Receiver 1. Sender 9. Possible Interference 8. Feedback Interference • Anything that disrupts or prevents a receiver’s interpretation of a sender’s message as the latter intended. • Internal or External Noise. Internal Interference • Feelings, attitudes, or opinions belonging to the receiver that prevent the receiver from listening to the speaker carefully. • A teacher using vocabulary words that students don’t understand • An individual’s bias against a certain group of people (race, ethnicity, etc.) External Interference • Disruptions usually found in the channel causing the transmission of the message to be interrupted. • Examples: • Fire truck siren interrupting the reception of speech. • A loud clanking noise coming from the air conditioning unit. • A grandpa who turns his hearing aid off while his wife is instructing him on the daily chores. 3. Message (Verbal/ Nonverbal) 4. Channel (Senses) 6. Receiver 1. Sender 9. Possible Interference 8. Feedback Decoding • Same as previous definition. • This time the sender decodes the feedback from the receiver and analyzes whether or not the message communicated effectively. 1. Sender: Corey 8. Decoded: He sounds sincere. I love him. 2. Encodes: Yelling with hands up 7. Feedback: I’m sorry, babe. It will never happen again. 3. Message: Why did I see pictures of you dancing with other girls. 6. Encodes: I should probably be nice. 4. Decoded: Yikes, she sounds mad. 5. Receiver: Jeff