Download Lesson 2

FOOD SERVICE
ASSISTANT
…you are important
COMMUNICATE
FOR SUCCESS
Lesson 2 T1
“The best way to open
communication is to
make people feel
important.”
—Will
Rogers
Lesson 2 T2
Definitions
COMMUNICATE is an action verb
that means to transmit information,
thoughts, or feelings so that they are
satisfactorily received and understood
by another person or group.
COMMUNICATION is the action of
one person giving (the sender) or
getting (the receiver) information
needed or wanted.
Lesson 2 T3
Communicate for Success
What you will learn in this lesson
You will learn three
or more ways you
communicate with
coworkers, students,
teachers, parents, and
other members of the
school staff.
You will learn how to
be effective in verbal,
voice, and visual
communication.
Lesson 2 T4
How We Communicate
Verbal
• Spoken or written words
Voice
• Tone of voice
Visual
• Body language
• The appearance of the serving area,
dining area, and menu items
• Appropriately dressed FSAs
Active Listening
• Watching for the listener’s response
Lesson 2 T5
Tips for Improving
Communication
Allow the other person time to think.
Avoid continuous talk while the other person is
thinking of how to respond.
Put yourself in the shoes of the other
person.
Listen to your words as if you were the other
person. Would you get the point?
Read the other person’s body language in
response to your conversation.
When the person stops listening, it is time for you
to stop talking.
Watch for nonverbal messages.
Nonverbal messages can include changes in skin
color, tone of voice, and facial expression; as well
as such things as tapping fingers and rolling eyes.
Lesson 2 T6
A Key to Effective
Communication
S
M
I
L
E
SMILE. You will appear more open
to listening.
MAINTAIN eye contact. You will
be seen as more sincere, honest, and
informed.
INVITE response by giving the
receiver time to think. You will be
seen as polite when you allow
uninterrupted response.
LOOK your best; look professional.
Be appropriately dressed and use
proper food handling procedures.
ENCOURAGE the other person.
Keep a pleasant facial expression
and give nods to show interest and
attention.
Lesson 2 T7
What You Learned in the
Lesson
Communication occurs through words, tone
of voice, and body language or what is
seen.
Communication can have positive or
negative outcomes.
Communicating effectively is a skill that
must be learned.
Communication involves a sender and a
receiver. Active listening is important.
Communication is a shared responsibility.
Effective communication is a positive force
in achieving SNP goals.
Lesson 2 T8
Communicate for Success
Effective communication
• among coworkers builds
teamwork.
• with students promotes
customer satisfaction.
• with teachers helps
build the bridge
between cafeteria and
classroom.
• is a key to a successful
school nutrition
program.
Lesson 2 T9
This training was conducted
by the
National Food Service
Management Institute
The University of Mississippi
www.nfsmi.org
800-321-3054
Lesson 2 T10
National Food Service
Management Institute
The University of Mississippi
• Mission: To provide information and
services that promote the continuous
improvement of child nutrition programs
• Vision: To be the leader in providing
education, research, and resources to
promote excellence in child nutrition
programs
Lesson 2 T11