Download Business Intelligence Solutions for Healthcare

Business Intelligence Solutions
for Healthcare Providers
MOBILE INTELLIGENCE
Leader in Business Intelligence for Over 20 Years
Business Intelligence (BI)
The process of transforming raw data into meaningful information to enable more
effective business insight and decision-making
MicroStrategy, Incorporated (NASDAQ: MSTR)
• Founded in 1989
• Leading independent business intelligence software vendor
• Over 1 million business users at over 3,000 organizations
• Direct operations in 42 cities in 23 countries around the world
• Over 50 patents pending or issued
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Leader in Business Intelligence for Healthcare Providers
8 of the 10 Top Global Healthcare Companies use MicroStrategy
MicroStrategy Supports Over 200 Healthcare Companies Worldwide
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The Advisory Board Company
Alert Life Science (eMR)
Amerisource Bergen
BC Ministry of Health
Canadian Institute for Health Information
Cancer Care Ontario
Consortium Health Plans
CVS Caremark
European Medicines Agency
Fraser Health Authority
IMS Health
MedAssets
National Institutes of Health
Novation
Premier, Inc.
Saint Elizabeth Health Care
Scott & White Memorial Hospital
Solucient
SDI Analytics
Suncoast Solutions
The University of Texas, M.D. Anderson Cancer Center
Visiting Nurse Service of New York
WakeMed Health & Hospitals
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Healthcare Provider Customer Success Stories
Using MicroStrategy Mobile to Reduce
Hospital Supply Costs Significantly
DANA-FARBER
CANCER INSTITUTE
Improving Patient Flow.
Accessing Critical Data for
Grants and Clinical Studies
Founded in 1998, Novation is the leading health care supply contracting company for more
Dana-Farber Cancer Institute is a principal teaching affiliate of the Harvard Medical School and
than 25,000 members of VHA Inc. and the University HealthSystem Consortium (UHC), two
is among the leading cancer research and care centers in the United States. Dana-Farber will
national health care alliances, and 5,500 members of Provista, LLC. Based in Irving, Texas, Nova-
use MicroStrategy for its clinical operations reporting application, which will be used by clinic
tion acts as the supply contracting company for VHA and UHC member organizations to help
managers, nurses, disease program administrators, and schedulers to improve their ability to
them manage and reduce supply costs. In July 2010, Novation delivered VHA PriceLYNX to VHA
manage patient flow through clinical areas, reduce wait times, optimize clinical processes like
members, a price bench-marking application for the iPhone and iPad. With the app, member
pharmacy dispenses and medical records management, and monitor staffing levels. Clinical
hospitals have a clear view of their supply chain on-the-go, as well as graphical snapshots of
research assistants, statisticians, doctors, and clinical researchers will use the MicroStrategy-
pricing information hospital buyers need to make smart purchases. After a year in use, VHA
based clinical research reporting application for insights into data that will help them write
members have realized an average annual savings of more than $4 million per facility.
research papers and grants, identify patients for clinical studies, and better understand
treatment outcomes.
Benchmarking for Hospitals to
Assess Relative Performance and
Improve Processes
Premier Inc. operates one of the leading healthcare purchasing networks and the nation’s most
Saint Elizabeth Health Care is a Canadian not-for-profit charitable organization with a team
comprehensive repository of hospital clinical and financial information. Premier currently uses
of approximately 4,000 health professionals that deliver 3.3 million home care visits annually.
the MicroStrategy Business Intelligence Platform™ to offer its member hospitals compara-
SEHC plans to use MicroStrategy’s Dynamic Enterprise Dashboards™ and reporting capabilities
tive healthcare information services to help drive performance improvements. MicroStrategy
to monitor key performance indicators tied to the organization’s corporate strategies. SEHC’s
supports a wide range of Premier data applications, including ClinicalAdvisor™, a clinical
leadership, including vice presidents, managers, and supervisors, plans to use the dashboards
efficiency and quality performance benchmarking application. Hospitals use ClinicalAdvisor to
for greater insights into clinical, client, and administrative data. With MicroStrategy, SEHC
access critical performance measures against comparative benchmarks to help make data-
personnel can quickly identify trends in the quality of care across all programs and caregivers.
driven decisions to improve processes and performance in their organizations.
4
Identifying Trends in Quality of
Care for 3.3 Million Home Care
Visits Annually
Healthcare Provider Customer Success Stories
Flexible Reporting for
Cost-Containment Solutions
Offering Transparency into
Medicare Spending Data on
40 Million Hospital Admissions
Formed in 1976 and based in Tampa, Fla., PMSI-Tmesys is the one of the nation’s leading
The new information dashboard recently launched by the Centers for Medicare & Medicaid
providers of cost-containment solutions for pharmacy and specialty services in the workers’
Services (CMS) is powered by MicroStrategy. The new CMS dashboard offers an exciting tool
compensation and catastrophic injury markets. PMSI-Tmesys clients can generate user-
in support of President Obama’s initiative for transparency and open government. In addition
friendly reports on medications prescribed to a particular claimant, top-prescribed drugs, top
to providing the American public with detailed insights into Medicare spending, the dashboard
dispensing pharmacies, and payer-specific savings, among other criteria. Using MicroStrategy,
data can be used by government and industry to assess health care policies, improve the
the users have the flexibility to drill down into the data, analyze it, export it, customize it, and
management of health care, and identify areas for change. With data from over 40 million
present it in a number of different ways. Previously, PMSI-Tmesys clients received monthly
Medicare hospital admissions, the dashboard enables the public to view the relationships
reports via e-mail, with little control over the frequency and appearance of the reports.
between cost and volume of Medicare admissions by State, starting in January 2006. Every
month, the data will be updated with nearly one million more admissions.
Improved Planning, Lowering Emergency Wait Times By 18%
Enhanced Visibility Into Financial,
Operational, and Clinical Performance
Cancer Care Ontario, a non-profit government health care agency is piloting MicroStrategy
The Advisory Board Company is the leading worldwide health care research and professional
mobile for planners and decision makers. Summary system-level performance information
services firm serving more than 2,600 hospitals and health systems. The Advisory Board
delivered to key stakeholders enables them to make planning and funding decisions that
provides multiple, hosted business intelligence applications, each focusing on a distinct area
ultimately improve the lives of patients. Working closely with government, CCO has been able
critical to hospital margin and clinical improvement and each leveraging the Advisory Board’s
to reduce emergency wait times by 18% since 2008.
deep industry expertise. There are currently thousands of individual users – from CFOs to
business analysts – accessing the applications on a daily basis.
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Solutions for Healthcare Providers
Revenue Cycle Intelligence
Improve Your Financial Health
With Billing, Cash, and Remittance
Analytics
iPad
100%
1:55 PM
Financial leaders in most health systems struggle to
understand the factors contributing to revenue leakage.
The variance between gross and net revenue can be
staggering. Forecasting cash flow and estimating financial
reserves on accounts receivable is a daunting task without
strong reporting capabilities in place. CFOs and revenue
cycle leadership must be on the same page to monitor
and analyze the financial metrics that contribute to
net revenue.
With MicroStrategy’s business intelligence platform
harmonizing your billing, cash, and remittance data,
you can monitor and forecast financial performance more
effectively. Mobile dashboards allow your executives to
stay in touch with recent developments in the revenue
cycle at all times. Physicians can be included in the
dialogue as they can share a secured view of their
own financial performance. What-if scenarios can help
leadership understand the impact of contractual or
process improvements.
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iPad
1:55 PM
100%
Solutions for Healthcare Providers
Pay for Performance, Meaningful Use
Leverage Your EHR Data for
Meaningful Use and More
The attention currently focused on electronic health
records (EHR) is largely driven by the financial
iPad
1:55 PM
100%
incentives associated with ARRA and HITECH for the
meaningful use of an EHR by 2015. However, hospital
leaders and healthcare providers are finding that
achieving meaningful use can be complicated if the
analytic tools within their core EHR systems are not up
to the task. Moreover, many hospitals have more than
one EHR, rendering the embedded meaningful use
reporting capability less valuable because it is not able
to integrate data from other systems. With that in
mind, Lancet Healthcare Solutions and MicroStrategy
have developed a meaningful use solution that
provides healthcare organizations with reports and
highly visual dashboards that provide an at-a-glance
view of where they are and where they need to be to
achieve meaningful use.
In addition to monitoring outcomes and evaluating
progress on meaningful use goals across their
organization, executives and physicians can also
leverage their integrated EHR data for quality of care,
pay for performance, and patient safety initiatives.
7
Solutions for Healthcare Providers
Care Management
Understand Channel Value, Usage,
and Optimization
Care management programs are created to
appropriately manage health resources and improve
member wellness. Health plans, or health insurance
payers, need to understand how to measure the
processes of care, how these processes impact the
outcomes of care, and how both of these match up
to the number of resources being consumed.
Successful care management programs depend
on a health plan’s ability to connect data across
organizational boundaries and turn it into actionable
insights for employees tasked with launching care
management programs. The Care Management application integrates data
In addition, the Care Management app provides health plan management a view into the
from member healthcare encounters to establish
effectiveness of care management programs. Users can quickly analyze:
coordination and integration of care delivery
programs. It provides a single source of member
health data regardless of geography and delivers
on member expectations of an integrated health
care experience.
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•
Program Identification and Stratification
•
Outcomes and ROI measures
•
Program Adherence
Solutions for Healthcare Providers
Hospital Quality Comparison
1:55 PM
iPad
100%
Engage Your Patients with Mobile
Apps and Quality Scores
The measurement and publication of hospital and
physician quality scores is here to stay. Patients are
growing more savvy as consumer-directed health plans
are forcing them to consider the cost of their elective
healthcare decisions. Specialized apps, which compare
physicians based on quality scores and clinical outcomes,
provide insight to patients and ultimately affects their
decisions. Take control of the market by engaging
members with mobile applications, including “find a
doctor” capabilities. These physician locator tools can
include cost and quality scores embedded in a geo-spatial
view inside the app.
iPad
1:55 PM
100%
MicroStrategy’s Hospital Quality Comparison application
utilizes quarterly data, as published by the U.S. Dept of
Health and Human Services (DHHS), and provides analysis
of US hospitals across three areas:
•
Standards Compliance
•
Outcomes of Care
•
Patient Experience
Users can quickly find hospitals near them, see their latest
scores, and compare hospitals at a state and national level
to become more informed healthcare consumers and
improve the quality of their care.
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The MicroStrategy Difference
The MicroStrategy Platform is Uniquely Suited to Meet the Complex and Varied
Needs of the Healthcare Industry
MicroStrategy Healthcare Solution Map
Patient Solutions
Procedure Cost
Forecasting
E-Billing
Wellness Programs
Nurse Call Center
Health Risk
Assessments
Accountable Care
Organization
Personal Health
Records
Patient Portal
Find a Doc
Patient Education
Social Networking
Patient Sat./ Surveys
Research & Trials
Appointments &
Scheduling
Hospice & Long
Term Care
Visiting Nurse
Service
Physician/ Hospital Solutions
Execution Solutions
Planning Solutions
Referral Management
Electronic Medical
Records
Meaningful Use
Reporting
RAC & Appeals
Medicare Cost Reporting
Supply Chain Analytics
Billing & Collections
Health Info
Exchange
Clinical Research
Contract Management
Budgeting & Planning
Grants & Funding
Fraud & Abuse Detection
Medication
Reconciliation
Doctor Quality Reporting
Surgery Analytics
Labor Force Optimization
Revenue Cycle Analytics
Quality & Safety
Access to Care/
Com. Benefit
Corporate Solutions
GAAP Financial
Reporting
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Corporate
Performance
Management
Enterprise Risk
Management
PR / Investor
Relations
Regulatory /
Compliance
HR / IT
Real Estate Planning
Accounting
Why Do Tier One Healthcare Providers Turn to MicroStrategy?
Only MicroStrategy Meets the Unique Regulatory, Privacy, and Data
Volume Requirements of the Healthcare Industry
Turn large amounts of
complex data into a single
version of the truth...
Oracle Essbase
Multi-Dimensional
Databases
Microsoft Analysis Services
on the fastest, most
robust BI platform...
Non-stop Operations
when and where
you need it.
to complete any type
of analysis...
Web
Alerts & Monitoring
Dashboards
Mobile
In-memory Performance
Channel Overview
Welcome Joyce L. Fowler
Summary as of April 1, 2010
DataMarts
Next Payment Due:
Due Date:
Relational Databases
Data Warehouses
Consolidated Balance:
$ 6,798.11
$ 1,699.53
April 15, 2010
100%
1:55 PM
iPad
Card Home
450,000,000
Traditional Full
Price Stores
Series: Repeat Visits
Category: 20092
Value: 348,604,353
400,000,000
350,000,000
Pay
Bill
Series: Web
Category: Revenue
Value: 186,810M
See card details
1 card close to limit
300,000,000
Total Visits
250,000,000
Under-driven
Purchases
200,000,000
Offer-driven
Purchases
Top Buyers
150,000,000
Request Visits
100,000,000
Web
Large Charges
Off-Price
Stores
7 charges in this period
50,000,000
0
Catalog
Spend by expense category
Rewards Information
100,000,000,000
Location Income
Current Conversion %
<15k
3.92%
15k-25k
3.92%
25k-50k
3.93%
50k+
3.79%
<15k
3.00%
15k-25k
3.09%
25k-50k
3.00%
50k+
2.99%
Other Conversion %
Other Trend
Reporting
Rural
80,000,000,000
54.34%
54.32%
City
Special offers just for you
50+
60,000,000,000
54.25%
35-50
47.79%
39.69%
25-35
40,000,000,000
39.67%
16-25
39.67%
36.45%
Trend and per-Channel Ranking
Current, Last, Last Year’s Quarter
20,000,000,000
0
<15k
15k-25k
25k-50k
50k+
Desktop
Highest Scalability
Analysis
January 6, 2006
Page 1 of 2
Spreadsheets, Text Files
Operational Databases
Salesforce.com
Printers
Complete Security
Predictive Analytics
6/15/2009
All Data Sources
Industrial Strength
All Styles of BI
All Interfaces
Accessing All Enterprise Data
High Performance Delivered Even at
the Highest Scale
Evolving Requirements Fully
Supported Out-of-the-Box
Information Delivered Where
and When Users Need It
11
The Platform for Healthcare Business Intelligence
networking, security, data management, and sensor integration is already built-in.
MicroStrategy’s Extensive
Platform Experience Conveys
Directly to Mobile BI
NO CODE REQUIRED – Customize the look, feel, and behavior of your app using an array of finely-designed, iPhone-optimized
The MicroStrategy platform is built on one unified, organically-
displays and controls. MicroStrategy’s intuitive point-and-click interface makes configuration easy.
developed architecture. This platform provides a number of critical
MicroStrategy Mobile Business Intelligence
FASTER TO DEVELOP – Quickly design apps that offer a superior user experience, knowing that infrastructure code such as
EASIER TO MAINTAIN – Accelerate deployment of new apps and stream app updates with the MicroStrategy Mobile application
capabilities to ensure that it is truly enterprise-class:
Rapid Development and Deployment using WYSIWYG point-
platform, so users always have easy access to the latest, most up-to-date information.
and-click design in the MicroStrategy integrated development
environment.
Desktop / Laptop
Mobile
High Scale and High Performance across user scale, data scale,
email
and application scale on the fastest, highest performing business
intelligence server.
x
x
x
iPad
1:55 PM
100%
Economies of Scale as the system grows with the minimum
x
number of IT personnel and the fewest servers.
Windows
Office
Portals
Browser
iPhone
iPad
BlackBerry
‘Write once, run anywhere’ Flexibility from a single serviceorientated architecture to satisfy multiple devices and clients
without additional integration or device-specific translation.
Full Spectrum of
Full Spectrum of
Developer Tools
Web
Professional
Desktop
Designer
Admin Tools
MicroStrategy
MicroStrategy
Web
Mobile
Command
Manager
MicroStrategy
Intelligence Server
Architect
Object
Manager
SDK
Integrity
Manager
Cube
Databases
Transactional
Applications
extensive library of APIs.
Secure Data Access Model designed to provide robust data
MicroStrategy Transaction Services
Databases
12
Enterprise
Manager
Openness and Extensibility via MicroStrategy’s SDK and
Website
Content
protection using a full range of technologies and security models.
Comprehensive Administrative Control consistent with
mission-critical system operation.
Unmatched Analytical Power against entire data warehouses
using data mining, predictive, statistical, financial, and
mathematical analyses.
Mobile Intelligence for the iPhone®, iPad®, and BlackBerry
iPad
1:55 PM
100%
Native App Experience
Enterprise Grade
Fast to Develop
Purpose-built, workflow-driven apps that quickly and
Designed to deliver the higher levels of performance
Fast, code-free app development via MicroStrategy’s
easily guide users through their data to discovery,
and scalability demanded by mobile apps.
metadata-driven, point-and-click paradigm. Build rich,
analysis, or decision. Apps fully leverage mobile device
MicroStrategy delivers in-memory, multi-level caching,
interactive BI apps in just days. Speed deployment
capabilities, including the multi-touch interface,
ROLAP analytics, robust security, easy extensibility,
by building once and deploying across platform to
sensors (GPS or camera), communications (voice,
and comprehensive administration features designed
iPhone, iPad, BlackBerry, browsers, Microsoft Office,
email, text), and more.
for enterprise deployments.
or portals.
13
Visualize Patterns and Trends in Your Data
An Extensive Library of Graphs
Time Series
Visualizations
14
Bubble
Chart
BoxPlot
Bar and Line
Chart
Area and
Line Chart
3D Bar
Graph
Histogram
Gantt Chart
Line Chart
Radar Chart
Waterfall
Chart
Capabilities Finally Made Possible with Mobile Technology
Camera
Visual Information
Snap barcodes to use as inputs for your analysis
iPad
1:55 PM
100%
Scan patients’
identification
and allergy
information
Track medications
and medical
supplies
Use visual information in your analyses or to share with
patients and colleagues at the point of care
15
Act on Information
MicroStrategy Transaction Services™
From Insight to Action
Monitoring your organization’s performance
in the palm of your hand is a powerful
business capability. Interacting with
that information to approve requests,
submit orders, change plans, and capture
information at the moment of insight takes
that power to a new level.
MicroStrategy Transaction Services lets
people act on business information from
a mobile device such as the iPad and
iPhone, as well as from a dashboard on
any web browser.
16
iPad
1:55 PM
100%
Empower Your Staff to Take Action on the Move
Move Forward. Request Management in Real Time.
1:55 PM
iPad
Review all business
items requiring your
action
100%
Approve requests
based on information
presented
Deny requests at the
tap of a button
Reassess ongoing
requests by asking the
requestor for more
information
17
Partners in Healthcare Provider Solutions
Strong Partnerships with Over 200 World-Class Providers
System Integrators
Found from website
Modify PMS
The business intelligence experts.
Applications
PMS 200 Red
PMS 424 Gray
The Data Virtualization Gold Standard
18
Database / Technology
What MicroStrategy Customers are Saying: The Buzz
Actionable Information to Provide
Phenomenal Care
Better, More Insightful Research
In the Fight Against Cancer
With actionable information, our leadership will be able to better
understand root causes, exceptions, and trends to help us continually
improve operations to ensure performance excellence and
phenomenal care.
Through our “iPort” application, powered by MicroStrategy, Cancer
Care Planners, clinicians, and physicians across the province have
access to a variety of standard reports which allow them to better
understand cancer mortality/survival rates and projections,
new causes of cancer, preventive oncology support, cancer
research, quality performance, and guideline concordance.
The system is enabling our personnel to deliver better, more insightful
research and a higher level of care for our patients.
- Saint Elizabeth Health Care
- Cancer Care Ontario
Reducing Hospital Supply Costs
with MicroStrategy Mobile
Helping Hospitals Reach Top
Tier Performance
Hospitals, under constant pressure to offset declining margins and
shrinking reimbursements, now have mobile access to continually
retrieve and monitor important information on supply prices,
and also compare that price to market trends. From the perspective
of the buyer, more actionable information means speedier analytical
decisions to serve patients, improve operational efficiencies, and
implement new savings opportunities. The more information a hospital
has access to, the more power it has to make decisions that
improve the bottom line.
- Novation
Our research shows that top performing organizations separate
themselves from their peers by their ability to quickly diagnose the
root cause of recurring problems and issues and spend time not on
diagnosis but on driving to solutions. Our business intelligence
membership programs -- which include our distinctive
business intelligence tools on MicroStrategy’s platform as
well as our best practice research and domain expertise
to drive ongoing improvement -- really help our member
hospitals reach and maintain the top tier of performance.
- The Advisory Board
19
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Copyright Information
All Contents Copyright © 2011 MicroStrategy Incorporated. All Rights Reserved.
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Patent Information
This product is patented. One or more of the following patents may apply to the product sold herein: U.S. Patent Nos. 6,154,766, 6,173,310, 6,260,050, 6,263,051, 6,269,393, 6,279,033, 6,567,796, 6,587,547, 6,606,596, 6,658,093, 6,658,432, 6,662,195, 6,671,715, 6,691,100, 6,694,316, 6,697,808, 6,704,723, 6,741,980, 6,765,997, 6,768,788,
6,772,137, 6,788,768, 6,798,867, 6,801,910, 6,820,073, 6,829,334, 6,836,537, 6,850,603, 6,859,798, 6,873,693, 6,885,734, 6,940,953, 6,964,012, 6,977,992, 6,996,568, 6,996,569, 7,003,512, 7,010,518, 7,016,480, 7,020,251, 7,039,165, 7,082,422, 7,113,993, 7,127,403, 7,174,349, 7,181,417, 7,194,457, 7,197,461, 7,228,303, 7,260,577, 7,266,181,
7,272,212, 7,302,639, 7,324,942, 7,330,847, 7,340,040, 7,356,758, 7,356,840, 7,415,438, 7,428,302, 7,430,562, 7,440,898, 7,486,780, 7,509,671, 7,516,181, 7,559,048, 7,574,376, 7,617,201, 7,725,811, 7,801,967, 7,836,178, 7,861,161, 7,861,253 and 7,881,443. Other patent applications are pending.
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•
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•
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•
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