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Leadership Communications Workshop Future Leaders Day – HNZ Conference 2013 Defining Leadership Leading Different Personalities 4 Leadership Styles Avoiding Leadership Traps What Impacts Motivation? Managing Conflict Leading By Example AGENDA Rate yourself out of 10 ORGANISATIONAL REQUIREMENTS TIME & SELF MANAGEMENT RESOURCE MANAGEMENT PEOPLE MANAGEMENT Management Skills Analysis Introduce Yourself What does Leadership mean to you? What challenges do you currently face? Defining Leadership Leaders V Managers What is the difference? Defining Leadership LEADERSHIP The ability to connect with someone, and inspire them to achieve a result - in other words, the ‘soft skills’ of communication Defining Leadership What are the benefits of being a good Leader? To you? The team? The business? Defining Leadership Personality & Communication YOUR CUSTOMERS? YOUR TEAM? YOUR MANAGER? YOU? Personality & Communication Be clear and direct in your expectations and the outcomes you want Don’t waste their time Give them the short version Be organised and get straight to the point Give them options Be efficient and competent Show them you are in control, so they don’t need to take control Blues respond well to specific challenges and goals Leading a BLUE Reds respond best to a ‘personable’ approach In general, be friendly and interested in them Make it conversational Mix up daily routine, spontaneity enlivens reds Be sincere, they are skilled interpreters of nuance! Focus on the sensory elements of communication rather than just the detail – visual descriptions are powerful Exaggerate for fun, but keep it level headed when you are serious Reds respond well to praise, and recognition of a job well done Leading a RED Provide details to satisfy their need for detail Take a systematic approach to daily operations Don’t waste their time, get on with the job quickly and efficiently Show your product knowledge Greens are natural administrators - make the most of their skills Remain focused on agenda issues and allocated timing Be prepared, businesslike, patient and efficient Greens respond well to a consistent, calm and rational approach Leading a GREEN Show sincere interest in them Work along side them, not above them Talk in terms of feelings rather than facts Prefer comfort over adventure Encourage their participation in team decisions Address any problems in a warm and friendly manner Be non threatening and sincere Show them they are an important part of the team Encourage eye-contact as a warm, professional courtesy Yellows respond best to respect and courtesy Leading a YELLOW Autocratic This is often considered the classical approach. It is one in which the manager retains as much power and decision-making authority as possible. The manager does not consult employees, nor are they allowed to give any input. Employees are expected to obey orders without receiving any explanations. The motivation environment is produced by creating a structured set of rewards and punishments. 4 Leadership Styles Democratic The democratic leadership style is also called the participative style as it encourages employees to be a part of the decision making. The democratic manager keeps his or her employees informed about everything that affects their work and shares decision making and problem solving responsibilities. This style requires the leader to be a coach who has the final say, but gathers information from staff members before making a decision. 4 Leadership Styles Bureaucratic Bureaucratic leadership is where the manager manages “by the book”, everything must be done according to procedure or policy. If it isn’t covered by the book, the manager refers to the next level above him or her. This manager is really more of a police officer than a leader. He or she enforces the rules. 4 Leadership Styles Laissez Faire The laissez-faire leadership style is also known as the “hands-of” style. It is one in which the manager provides little or no direction and gives employees as much freedom as possible. All authority or power is given to the employees and they must determine goals, make decisions, and resolve problems on their own 4 Leadership Styles Autocratic Leadership Advantages Good in emergency and urgent situations Effective when dealing with staff with low levels of skill Clear and concise about expectations Disadvantages No team ownership over decisions or outcomes Can be seen as bossy and non inclusive Can impact motivation of staff wanting be more involved and develop Advantages & Disadvantages Democratic Leadership Advantages Good involvement from staff – get people involved Promotes and develops increased ownership in staff Team members feel included and responsible for problem solving Disadvantages Requires high levels of coaching skills Can slow down decision making (more time to collect information / opinion) Requires staff that WANT to be involved Advantages & Disadvantages Bureaucratic Leadership Advantages Ensures procedures are complied with Reduces emotional and reactive decisions or actions being taken Increases staff understanding of procedural requirements Disadvantages Can be seen as unable to make decisions and so can reduce confidence of staff in the position you hold Reduces creative thinking and problem solving skills in staff Can slow down effective responses to staff and customer questions or needs in the pursuit of certainty of compliance Advantages & Disadvantages Laissez Faire Leadership Advantages Motivates staff that want to get ahead fast Speeds up decision making process Staff become very creative and free thinking in the approach to operational decisions Disadvantages Can impact consistent standard of products and services Forces staff to make decisions they may not feel comfortable with Can slow down effective responses to staff and customer questions or needs through hesitation, uncertainty, or indecision Advantages & Disadvantages Leadership Traps The common ones: ◦ ◦ ◦ ◦ I’m still your friend Now I’m in charge Do as I say – not as I do If I’m not there – the standards drop ◦ What’s yours? Leadership Traps Define MOTIVATION What des it mean to you? Defining Motivation MOTIVATION Motivation is the ‘want’ and the ‘drive’ to get on with the job in a positive and focused manner Defining Motivation What impacts your motivation? Positively Negatively What impacts motivation? Your team’s motivation? Positively Negatively What impacts motivation? MANAGING CONFLICT How do you normally deal with conflict? How do different personalities deal with conflict? Managing Conflict Absorber Vs Confronter The result of a conflict is largely dependant on how the leader deals with the situation. ◦ an absorber will actively listen and will make every effort to resolve the situation ◦ the confronter can antagonise the situation even further Managing Conflict An Absorber deals with conflict by: • • • • • • actively listening being consistent paraphrasing back to confirm understanding of the problem takes action immediately following up with the staff member doesn’t avoid unpleasant situations Managing Conflict Conflict formula X + Y = Desired outcome Focus on the outcome! Managing Conflict 3 challenging staff A new opinionated staff member who thinks they have a better way of doing everything A staff member that keeps slacking off and finding new & exciting ways to not do things – or let other people do things for them A slow team member that is really sincere, but very slow to pick things up Managing Conflict How will you manage this situation? You hear that one of the staff is not happy working when you are in charge, but they have not said anything to you about it. They are generally really friendly with you. Leadership Scenario What does Leading By Example mean to you? How can you do this on a practical day to day basis? Leading by Example What is the impact of your Presentation? Communication? Leading by Example What now? What Leadership environment will you create? How will you be described as a Leader? What do you need to do to achieve that? Be specific / give a specific timeframe What now?
