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Change Management at
November 18, 2016
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Who Likes Change?
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What is Change
Management?
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What is Change Management?
A. A thorough and methodical approach to
securing and managing coins
B. Punishing people for not keeping up with new
initiatives up to and including termination
C. Managing the adoption of change within an
organization
D. None of the above
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Change Management Experts
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What is Change Management
Change Management is a disciplined and dynamic plan and execution of
activities that ensure an organization’s workforce is informed,
enabled, ready, and organizationally aligned to implement lasting
change, with minimal business disruption, allowing achievement of
specific business objectives.
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Overall Benefits of CM
A structured and comprehensive Change Management
approach considerably improves speed and quality of the
change journey.
Individual
Motivation &
Productivity
Journey
Time
Savings
Level of Productivity and
Motivation when appropriate
individual Change Drivers are
considered
Productivity
Gain
Typical level of Productivity and Motivation
in changing environments.
Time
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Linkages to Strategy
Vision
Enterprise
Performance
Process/Department
Performance
Individual
Performance
CM Workstreams
In order to improve performance with the proposed change, the
key areas of change management fall into five major work
streams.
Change Plan
Communications
& Alignment
Business
Readiness
Training &
Performance
Support
Organization
Alignment
Definition
& Scope
Impact
Assessment
Communication
Planning
Work Plan &
Resource Estimates
Communication
Development
Change
Readiness
Assessment
End User Training
Needs Analysis
Required Organizational
Structure Identified
Sponsor Roles
& Responsibilities
Communication
Execution
System &
Environmental
Changes
Develop Training
Cultural Changes
Identified
Sponsor Expectation
Management
360 Degree
Feedback
Implementation
Monitoring
Recognition &
Celebration
Post Implementation
Assessment
Deliver Training
Ongoing Performance
Support
Individual Performance
Metrics Identified
Communication
of Changes
CM Management
• Change Plan
•
•
•
•
Link to overall project
Conduct Impact Assessment
Resourcing
Facilities
Labor Team
Learning
& Development W
Manage Sponsors
Store
Asso
F
Call Center GM’s ciate
Pay
roll
Ms
OP’s
Directors
T&
AM’s
M Level
Associates
A
Systems
Mgmt.
App/Dev
Store
Effectiveness
Team
Communication Management
• Communications
•
•
•
•
•
Plan
Development
Execution
360 feedback
Recognition/Celebration
Communication Management
All of these inputs help to
drive communications for
the duration of the project.
New Market
Vision & Top 5
Key Messages
Face to Face
Messages
Phone Calls
Meetings
Communication Vehicles
Internal and
External
Audience(s)
Timing
Business Readiness
• Business Readiness
•
•
•
•
Pre Implementation Countdown
Assess Environmental Changes
Monitor Implementation
Post Implementation Measures
Training
• Training
•
•
•
•
Needs Analysis
Develop
Conduct
Measure
Organizational Alignment
• Org Design
•
•
•
•
Assess Culture Changes
Assess Process Changes and Measures
Assess Job Impacts
Restructure Organizations
What is it?
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“Trust the people in the organization – the
people in the best position to improve a
business are the people in the job every day.”
Jack Welch
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• Sponsor(s)
‒ Defines a Business Improvement Opportunity
• Champion forms a Planning Team
‒ Refines opportunity into measureable objectives
‒ Defines these objectives into Challenge Statements
‒ Identifies Associates that knows the issues best
• WorkOut Teams
‒ Develop creative and measurable solutions to the challenges
identified in a WorkOut Session
‒ Present their solutions to the Sponsor(s)
‒ Team Leads are a critical part of the process during the event
and the 90 day implementations
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• Sponsor(s)
‒ Make a decision on each solution
recommended
• Champion and the WorkOut Teams
‒ Empowered to get to work and implement the approved solutions
‒ Champion – Shepherd the process though
The 90 days
− Team Leads – Work with Champion to deliver results
− Recommendation Owners – Deliver on their recommendations
‒ 90 days to complete
• Report Out results to Key Stakeholders
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People
Actions
Time
Initiate
1–2 Day
Plan
Conduct
WorkOut
Report Out/
Town Hall
Implement
2-3 Days
2-4 Days
½ -1 Day
90 Days
Create Solutions
Present
Recommendations
Get the work done!
Decide “yes”, “no”,
or “further study”
on the spot
Adjust as
appropriate
Select Sponsor/ Define Stretch Goals
Champion
and Parameters
Select Planning
Team
Select WorkOut
Team(s)
Define High Level
Scope
Collect Data
Senior
Management/
Sponsor
Sponsor/Champion
Process Manager
Cross
Function/Level
Planning Team
Process Manager
Create & Own
Action Plans
Prepare
Presentation
Check-in every 30
Have robust dialogue days on progress
Sponsor/Champion Sponsor/ Champion Sponsor/Champion
Cross
Senior Management
Function/Level
Work Out Teams
WorkOut Teams
Process Manager
Process Manager
Personal Trainers
Team Leads
Owners
Process Manager
All Areas
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What is the #1 Failure for
Change Initiatives?
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What is the #1 Cause of Failure?
Lack of Sponsorship
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