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CHAPTER 13
Project Information and
Communications
Management
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Communication and
Project Management
Dynamics of project communications
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Communication and
Project Management (cont.)
Directions of communication
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Communication
Challenges
• Lack of communication
• Miscommunication
• Timing of communication
• Forgetting aspects of non-verbal
communication
• Too much communication
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Communication Models
Lines of communication
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Sender Receiver Model
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SMCR (Berlo’s) Model
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The Communications
Management Plan
• Communications
strategy and approach
• Policy and procedure
• Project reporting
arrangements
• Project team directory
• Committee/project
meeting arrangements
• Communication roles
and responsibilities
• Review process
• Project management
information system
(PMIS)
• Risk review
• Lessons learned
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The Communications
Management Plan (cont.)
Review
communications
from many
perspectives
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Planning, Developing and
Tracking Communications
Communication planning artefacts
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Example of a
Communications Matrix
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Planning, Developing and
Tracking Communications
CPORT is a simple set of guidelines developed
out of practice to assist in the development of
communications.
•
•
•
•
•
C = Context of the communication
P = Purpose of the communication
O = Objectives of the communication
R = Resources affected by the communication
T = Timing: when do the effects of the
communication take place?
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The 4Cs of Truth about
Communication
• Comprehension is the first C
• Credibility is the second C
• Connection is the third C
• Contagiousness is the fourth C
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Project Reporting
• Analysis of past performance
• Analysis of project forecasts
• Current status of risks and issues
• Work completed during the period
• Work to be completed in the next
period
• Summary of changes approved
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Project Management
Information Systems (PMIS)
PMIS includes:
• Corporate systems
• Scheduling and resource management
systems
• File sharing
• Intranet
• Document Management Systems
• Integrated Project Management
Information Systems
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Project Management
Information Systems (PMIS) (cont.)
Configuration Management (CI)
• Version control
• Document distribution control
• CI repositories
 Document Management Systems
 Content Management Systems
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Project Management
Information Systems (PMIS) (cont.)
Think about how
project information
and knowledge
flows within and
outside the project
environment.
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Project Communication
Integration
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Key Terms
committee charter
Communications Management Plan
Communications Matrix
Communications Register
Configuration Management (CI)
CPORT
Elevator Pitch (EP)
knowledge management
lines of communication
Project Management Information Systems (PMIS)
sender–receiver model
SMCR model (Berlo’s model)
The 4C’s of Truth about Communication
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