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New Project Management Topic e-Business Project Resources Software packages Service alternatives Standards initiatives Publications “I thought I had to make all this stuff up myself!” Yogi Schulz File: e-Business_Project_Resources.PPT 1 Topic Objectives Project Management Build awareness of available e-Business resources Understand selection criteria for: – application software – outsourced services Yogi Schulz Web is full of useful help File: e-Business_Project_Resources.PPT 2 Old vs. New Economy with contributions from David Barry Characteristics Old New Currency Money High tech stocks Stock exchange NYSE NASDAQ Make products Buy/sell stocks All of us Bill Gates Communication Telephone Voice mail Product liability Ridiculous None Key activity Owner Distribution channel Bricks & mortar Strategy Meeting communication Fedex Make money Spend money Talk Palm Pilot e-Business Major Applications Software Packages Project Management Procurement Customer Support Marketplaces Portal Content Management Security Marketing EAI Supply Management Content Distribution Commerce Yogi Schulz Enhanced from: Business Week E.BIZ 11 December 2000 page EB 32+ File: e-Business_Project_Resources.PPT 4 Build vs. Buy Project Management Build Buy built exactly to your specifications accept requirements & designs developed by others more technically demanding benefit from mistakes and investments of others longer time to completion shorter time to completion costs more costs less Yogi Schulz Buy where possible File: e-Business_Project_Resources.PPT 5 e-Business Packages Common Selection Criteria - 1 Project Management Price/Performance – – – – Yogi Schulz cost per user acquisition maintenance implementation – end-user experience – batch – robustness ease-of-use user data management personalization workflow intelligent defaulting multi-currency multi-lingual localization Technology – – – – Functionality – – – – – – – – Performance fit to architecture XML support failover capability Office/tool integration Management/Operation – – – – ease of operation problem diagnosis support operational monitoring environment performance File: e-Business_Project_Resources.PPT 6 e-Business Packages Common Selection Criteria - 2 Project Management Security/Privacy – userid/password – SSL – certificates Yogi Schulz – – – – – – Scalability – – – – – data volume number of concurrent users mirror sites caching servers load balancing Vendor – business plan viability – track record – commitment Integration back/front office legacy applications multi-platform EDI/XML portal software ERP/EAI adapters Implementation – – – – – legacy data integration data conversion effort/complexity expertise required/available disruption File: e-Business_Project_Resources.PPT 7 Procurement Project Management Description: – enables automated purchasing Leading supplier - Ariba – www.ariba.com Key competitors: – – – – Oracle SAP Commerce One upstarts Yogi Schulz File: e-Business_Project_Resources.PPT 8 Software Vendors Reference Section 01 Procurement Software Selection Criteria Project Management Front-End Functionality – – – – – – – – – collaboration catalog management product visualization preferred supplier demand aggregation product search RFQ/RFP management shipping/routing order authorization Back-End Functionality – – – – – track buyer/seller activity transaction fee accounting receipt/invoice matching accounting integration tax calculations Yogi Schulz File: e-Business_Project_Resources.PPT 9 Marketplaces Project Management Description: – creates online exchanges to link buyers and sellers Leading supplier - Commerce One – www.commerceone.com Key competitors: – Ariba – FreeMarkets Yogi Schulz File: e-Business_Project_Resources.PPT 10 Software Vendors Reference Section 02 Marketplaces Software Selection Criteria Project Management Buyer Functionality – – – – – catalog/content procurement receiving/payment back-office integration reporting Supplier Functionality – – – – – content aggregation workflow fulfillment collaborative marketing product content Back-End Functionality – pricing/discount management – transaction routing – administration – customer service – message management & transformation – consolidated invoicing – market analysis tools – electronic bill presentment & payment (EBPP) Yogi Schulz File: e-Business_Project_Resources.PPT 11 Content Management Project Management Description: – manages thousands of pages on web sites Leading supplier - Vignette – www.vignette.com Leading supplier - Interwoven – www.interwoven.com Key competitors: – IntraNet Solutions – Plumtree Yogi Schulz File: e-Business_Project_Resources.PPT 12 Software Vendors Reference Section 03 Content Management Software Selection Criteria Project Management Functionality – – – – – – – Yogi Schulz compound documents version control templates/style sheets collaboration/workflow index/search language translation digital rights management Data types – – – – static/dynamic text static/dynamic graphics audio video Distribution – e-mail notification – listserver Document types – HTML/XML – PDF, word processor – e-book Role support – content creator – editor – administrator Implementation – document conversion File: e-Business_Project_Resources.PPT 13 Marketing Project Management Description: – tracks customer buying patterns – predicts what and when they’ll buy Leading supplier - E.piphany – www.epiphany.com Key competitors: – Siebel Systems – SAP – Art Technology Group Yogi Schulz File: e-Business_Project_Resources.PPT 14 Software Vendors Reference Section 04 Marketing Software Selection Criteria Project Management Front-End Functionality – – – – – – – – – – content management account management sales/cross-selling time management customer interaction customer service field force automation telemarketing lead management partner relationship management Back-End Functionality – – – – order processing reporting/ad hoc query performance analysis work planning Technology – telephony integration – ERP integration Yogi Schulz File: e-Business_Project_Resources.PPT 15 Supply Management Project Management Description: – connects a company’s Web operations with its suppliers Leading supplier - i2 – www.i2.com Emerging competitors: – Oracle – SAP Yogi Schulz Leading Enterprise Application Integration competitors: – webMethods – Vitria File: e-Business_Project_Resources.PPT 16 Software Vendors Reference Section 05 Supply Management Software Selection Criteria Project Management Front-End Functionality – – – – – – – – – – – design optimization catalog management demand forecasting supplier collaboration bid management receiving storage management quotation management contract analysis spend history manufacturing support Back-End Functionality – receipt/invoice matching – inventory costing – supplier performance measurement – accounting integration Yogi Schulz File: e-Business_Project_Resources.PPT 17 Content Distribution Project Management Description: – accelerates content availability to end-users Leading supplier - Akamai – www.akamai.com Leading supplier - Inktomi – www.inktomi.com Expected competitors: – Oracle – Cisco Yogi Schulz File: e-Business_Project_Resources.PPT 18 Software Vendors Reference Section 06 Content Distribution Software Selection Criteria Project Management Front-End Functionality – streaming media – mirror site Data types – – – – Back-End Functionality – proactive monitoring – troubleshooting – reduce bandwidth consumption static/dynamic text static/dynamic graphics audio video Yogi Schulz File: e-Business_Project_Resources.PPT 19 Commerce Project Management Description: – – – – builds/maintains product catalogues creates orders/returns collects payments tracks deliveries Leading supplier - BEA Systems – www.beasys.com Yogi Schulz Key competitors: – BroadVision – IBM – Art Technology Group File: e-Business_Project_Resources.PPT 20 Software Vendors Reference Section 07 Commerce Software Software Selection Criteria Project Management Front-End Functionality – – – – – – Yogi Schulz catalog shopping cart content management personalization chat room product evaluation – fulfillment/settlement – payment authorization – analysis/BI web server application server operational monitoring environment performance failure recovery Development – capability – productivity – stability Management/Operation – – – – – Back-End Functionality Standards support – XML – messaging File: e-Business_Project_Resources.PPT 21 Customer Support or Relationship Management Project Management Description: – automates online customer service Leading supplier - Kana Communications – www.kana.com Leading supplier - Ask Jeeves – www.askjeeves.com Key competitor - Siebel Systems Yogi Schulz File: e-Business_Project_Resources.PPT 22 Software Vendors Reference Section 08 Customer Support Software Selection Criteria Project Management Front-End Functionality – – – – – – – – customer profile personalization self-serve chat room instant messaging e-mail with attachments interactive audio interactive video Back-End Functionality – – – – – CSR monitoring chat room monitoring workload balancing workflow campaign management Reporting/Analysis – interaction – transaction – campaign Yogi Schulz File: e-Business_Project_Resources.PPT 23 Portal Project Management Description: – manage end-user access to a business's applications and resources Leading supplier - Epicentric – www.epicentric.com Leading supplier - Plumtree Software – www.plumtree.com Yogi Schulz Key competitors: – Hummingbird - Enterprise Information Portal – Microsoft - SharePoint Portal Server – Oracle - Portal File: e-Business_Project_Resources.PPT 24 Software Vendors Reference Section 09 Portal Software Selection Criteria Project Management Enable Delivery of: – enterprise content – applications – web services Yogi Schulz – – – – Front-End Functionality – index/search – structured & unstructured data – collaboration – personalization – integrate third-party content – access external applications – wireless access Operational Functionality security content management centralized management delegate portal administration Development Support – – – – templates share and reuse components version control testing features File: e-Business_Project_Resources.PPT 25 Security Project Management Description: – – – – – Firewall - validates legitimate packet traffic Intrusion Detection - recognizes hacker attacks Virtual Private Networking - establishes private networks Encryption - encrypts/decrypts packets Anti-virus - intercepts incoming viruses Leading supplier - Symantec – www.symantec.com Yogi Schulz Key competitors: – RSA Security – Trend Micro File: e-Business_Project_Resources.PPT 26 Software Vendors Reference Section 10 Security Software Selection Criteria Project Management Functionality – encryption algorithm – online/batch Vendor Operations – administration effort Scalability – transaction volume – number of concurrent users Performance – encrypt/decrypt – scan Implementation – end-user impact – software deficiency correction Yogi Schulz File: e-Business_Project_Resources.PPT 27 Enterprise Application Integration Software Project Management Description: – manage the flow of messages among applications Leading supplier - Tibco Software – www.tibco.com Leading supplier - Web Methods – www.webmethods.com Yogi Schulz Key competitors: – IBM - WebSphere MQ – Mercator - E-Business Broker suite – Microsoft - BizTalk Server File: e-Business_Project_Resources.PPT 28 Software Vendors Reference Section 11 EAI Software Selection Criteria Project Management Data Extraction – – – – – – – – – – – – – – flat file input multiple DBMS input XML fast load facilities knowledge of ERP internals – select changes only Yogi Schulz Job Control – – – – – event-based scheduling calendar-based scheduling parameter input parallel execution logging/notification Transformation & Load visual or meta data mapping transformation rules complex & outer joins complex calculations staging vs. direct validation/cleansing exception handling call external routine array loading Performance – capacity – robustness – speed File: e-Business_Project_Resources.PPT 29 Software Package vs. Custom Development Project Management 100% Software Package 80% Software Package support 50% for Selection Criteria Yogi Schulz Custom Development Case 1 Case 2 File: e-Business_Project_Resources.PPT 30 Nike - i2 Case Study Project Management Form into groups Read the InternetWeek article – March 1, 2001 List major issues/difficulties: – tactical – strategic Brainstorm solutions to: – strengthen e-commerce software package implementation projects Yogi Schulz What would you recommend as a project manager? File: e-Business_Project_Resources.PPT 31 Development Vendor/Partner Selection Criteria Project Management Strategy – business experience – methods expertise – business plan viability – track record – commitment Planning – project experience – techniques expertise Vendor Support/Maintenance – capability Development – capability – tools expertise – infrastructure Yogi Schulz Cost/Risk – cost plus vs. fixed price – scope control File: e-Business_Project_Resources.PPT 32 See Reference Section 19 Hosting Vendor/Partner Selection Criteria Project Management Hosting & operations – – – – – availability/redundancy capacity server/application security support/help desk backup/disaster recovery Yogi Schulz Facility – physical security – redundant/backup power System software maintenance & support – capability – expertise Client support – software update management – help desk Vendor – business plan viability – track record/commitment – application experience Telecommunications – availability/redundancy – capacity burstable – firewall/intrusion detection Cost/Risk – cost plus vs. fixed price – scope of services File: e-Business_Project_Resources.PPT 33 Facing Facts is never easy Project Management Yogi Schulz File: e-Business_Project_Resources.PPT 34 e-Business Standards Initiatives Project Management HTML - HyperText Markup Language – syntax defined by World Wide Web Consortium – set of tags defined by World Wide Web Consortium XML - eXtensible Markup Language – syntax defined by World Wide Web Consortium – set of tags defined by system designer Web services “What a great Elbonian idea!” Yogi Schulz File: e-Business_Project_Resources.PPT 35 Reference Section 20 e-Business Standards Initiatives Project Management BizTalk CBL cXML ebXML OBI Rosettanet UDDI Yogi Schulz Emerging business protocols File: e-Business_Project_Resources.PPT 36 Reference Section 21 Web Services Description Project Management Web services are a way to publish and share not only data, but also applications, across the Internet Using Web services tools, developers can publish an application as a stand-alone service, or they can plug one application into another and use the first as a component of the second, regardless of operating system or programming language. The key here is how easily this integration can be accomplished and how seamless the interoperability Yogi Schulz File: e-Business_Project_Resources.PPT 37 e-Business Affects Terminology Project Management I’m working on a similar idea for Project Management, but it’s not done yet. Yogi Schulz File: e-Business_Project_Resources.PPT 38 e-Business Publications Reference Sections 22 - 24 Project Management Yogi Schulz Senior management IT professional IT research organizations Government Print and web File: e-Business_Project_Resources.PPT 39 Topic Summary Project Management Software packages Service alternatives Standards initiatives Publications Time for Discussion Yogi Schulz File: e-Business_Project_Resources.PPT 40 I’m creating an e-Business Project Project Management advice web site. MANAGE FASTER, YOU LAZY DOG! Using the Web for Business Success DOGBERT.COM had a successful IPO today, Netting billions for Dogbert. Yogi Schulz File: e-Business_Project_Resources.PPT 41 Operations Architecture for Web Hosting Project Management Your Application Servers Outsourced Content Sources Yogi Schulz Outsourced Web Hosting Outsourced Fulfillment Internet Credit Card Authentication Microsoft Internet Data Center Reference Architecture Preview http://www.microsoft.com/technet/treeview/ File: e-Business_Project_Resources.PPT default.asp?url=/technet/itsolutions/net/dataref.asp 42 EDI vs. XML Project Management Aspects EDI XML Flexibility Low High Maturity High Low Setup costs Significant Lower Telecommunications Network Private; Higher cost Shared public; Lower cost Operating costs High Low Security High Variable Low High Yogi Schulz Bandwidth File: e-Business_Project_Resources.PPT 43 EDI to XML Transaction Comparison Project Management Transaction Transaction Business Type Date Associate Code EDI 703 XML Yogi Schulz 2000/04/23 6690422 Product Code Product Quantity Unit Price 203156 12 344.75 <?xml version="1.0" encoding="ISO-8859-1"?> <Transaction_Set_Header> <stuff> </Transaction_Set_Header> <Transaction_set> <Transaction_Type>703</Transaction_Type> <Transaction_Date>2000/04/23</Transaction_Date> <Business_Associate_Code>6690422</Business_Associate_Code> <Product_Code>203156</Product_Code> <Product_Quantity>12</Product_Quantity> <Unit_Price_Value>344.75</Unit_Price_Value> </Transaction_set> File: e-Business_Project_Resources.PPT 44