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New
Project Management
Topic
e-Business Project Resources

Software packages

Service alternatives

Standards initiatives

Publications
“I thought I had to make
all this stuff up myself!”
Yogi Schulz
File: e-Business_Project_Resources.PPT
1
Topic
Objectives
Project Management

Build awareness of available e-Business resources

Understand selection criteria for:
– application software
– outsourced services
Yogi Schulz
Web is full of useful help
File: e-Business_Project_Resources.PPT
2
Old vs. New Economy
with contributions from David Barry
Characteristics
Old
New
Currency
Money
High tech stocks
Stock exchange
NYSE
NASDAQ
Make products
Buy/sell stocks
All of us
Bill Gates
Communication
Telephone
Voice mail
Product liability
Ridiculous
None
Key activity
Owner
Distribution channel Bricks & mortar
Strategy
Meeting communication
Fedex
Make money
Spend money
Talk
Palm Pilot
e-Business Major Applications
Software Packages
Project Management

Procurement

Customer Support

Marketplaces

Portal

Content Management

Security

Marketing

EAI

Supply Management

Content Distribution

Commerce
Yogi Schulz
Enhanced from:
Business Week E.BIZ
11 December 2000
page EB 32+
File: e-Business_Project_Resources.PPT
4
Build
vs. Buy
Project Management
Build
Buy

built exactly to your
specifications

accept requirements &
designs developed by others

more technically
demanding

benefit from mistakes and
investments of others

longer time to completion

shorter time to completion

costs more

costs less
Yogi Schulz
Buy where possible
File: e-Business_Project_Resources.PPT
5
e-Business Packages
Common Selection Criteria - 1
Project Management

Price/Performance
–
–
–
–

Yogi Schulz
cost per user
acquisition
maintenance
implementation

– end-user experience
– batch
– robustness

ease-of-use
user data management
personalization
workflow
intelligent defaulting
multi-currency
multi-lingual
localization
Technology
–
–
–
–
Functionality
–
–
–
–
–
–
–
–
Performance

fit to architecture
XML support
failover capability
Office/tool integration
Management/Operation
–
–
–
–
ease of operation
problem diagnosis support
operational monitoring
environment performance
File: e-Business_Project_Resources.PPT
6
e-Business Packages
Common Selection Criteria - 2
Project Management

Security/Privacy

– userid/password
– SSL
– certificates


Yogi Schulz
–
–
–
–
–
–
Scalability
–
–
–
–
–
data volume
number of concurrent users
mirror sites
caching servers
load balancing
Vendor
– business plan viability
– track record
– commitment
Integration

back/front office
legacy applications
multi-platform
EDI/XML
portal software
ERP/EAI adapters
Implementation
–
–
–
–
–
legacy data integration
data conversion
effort/complexity
expertise required/available
disruption
File: e-Business_Project_Resources.PPT
7
Procurement
Project Management

Description:
– enables automated purchasing

Leading supplier - Ariba
– www.ariba.com

Key competitors:
–
–
–
–
Oracle
SAP
Commerce One
upstarts
Yogi Schulz
File: e-Business_Project_Resources.PPT
8
Software Vendors
Reference Section 01
Procurement
Software Selection Criteria
Project Management

Front-End Functionality
–
–
–
–
–
–
–
–
–
collaboration
catalog management
product visualization
preferred supplier
demand aggregation
product search
RFQ/RFP management
shipping/routing
order authorization

Back-End Functionality
–
–
–
–
–
track buyer/seller activity
transaction fee accounting
receipt/invoice matching
accounting integration
tax calculations
Yogi Schulz
File: e-Business_Project_Resources.PPT
9
Marketplaces
Project Management

Description:
– creates online exchanges to link buyers and sellers

Leading supplier - Commerce One
– www.commerceone.com

Key competitors:
– Ariba
– FreeMarkets
Yogi Schulz
File: e-Business_Project_Resources.PPT
10
Software Vendors
Reference Section 02
Marketplaces
Software Selection Criteria
Project Management

Buyer Functionality
–
–
–
–
–

catalog/content
procurement
receiving/payment
back-office integration
reporting
Supplier Functionality
–
–
–
–
–
content aggregation
workflow
fulfillment
collaborative marketing
product content

Back-End Functionality
– pricing/discount
management
– transaction routing
– administration
– customer service
– message management &
transformation
– consolidated invoicing
– market analysis tools
– electronic bill presentment
& payment (EBPP)
Yogi Schulz
File: e-Business_Project_Resources.PPT
11
Content Management
Project Management

Description:
– manages thousands of pages on web sites

Leading supplier - Vignette
– www.vignette.com

Leading supplier - Interwoven
– www.interwoven.com

Key competitors:
– IntraNet Solutions
– Plumtree
Yogi Schulz
File: e-Business_Project_Resources.PPT
12
Software Vendors
Reference Section 03
Content Management
Software Selection Criteria
Project Management

Functionality
–
–
–
–
–
–
–

Yogi Schulz
compound documents
version control
templates/style sheets
collaboration/workflow
index/search
language translation
digital rights management
Data types
–
–
–
–
static/dynamic text
static/dynamic graphics
audio
video

Distribution
– e-mail notification
– listserver

Document types
– HTML/XML
– PDF, word processor
– e-book

Role support
– content creator
– editor
– administrator

Implementation
– document conversion
File: e-Business_Project_Resources.PPT
13
Marketing
Project Management

Description:
– tracks customer buying patterns
– predicts what and when they’ll buy

Leading supplier - E.piphany
– www.epiphany.com

Key competitors:
– Siebel Systems
– SAP
– Art Technology Group
Yogi Schulz
File: e-Business_Project_Resources.PPT
14
Software Vendors
Reference Section 04
Marketing
Software Selection Criteria
Project Management

Front-End Functionality
–
–
–
–
–
–
–
–
–
–
content management
account management
sales/cross-selling
time management
customer interaction
customer service
field force automation
telemarketing
lead management
partner relationship
management

Back-End Functionality
–
–
–
–

order processing
reporting/ad hoc query
performance analysis
work planning
Technology
– telephony integration
– ERP integration
Yogi Schulz
File: e-Business_Project_Resources.PPT
15
Supply Management
Project Management

Description:
– connects a company’s Web operations with its suppliers

Leading supplier - i2
– www.i2.com

Emerging competitors:
– Oracle
– SAP

Yogi Schulz
Leading Enterprise Application Integration
competitors:
– webMethods
– Vitria
File: e-Business_Project_Resources.PPT
16
Software Vendors
Reference Section 05
Supply Management
Software Selection Criteria
Project Management

Front-End Functionality
–
–
–
–
–
–
–
–
–
–
–
design optimization
catalog management
demand forecasting
supplier collaboration
bid management
receiving
storage management
quotation management
contract analysis
spend history
manufacturing support

Back-End Functionality
– receipt/invoice matching
– inventory costing
– supplier performance
measurement
– accounting integration
Yogi Schulz
File: e-Business_Project_Resources.PPT
17
Content Distribution
Project Management

Description:
– accelerates content availability to end-users

Leading supplier - Akamai
– www.akamai.com

Leading supplier - Inktomi
– www.inktomi.com

Expected competitors:
– Oracle
– Cisco
Yogi Schulz
File: e-Business_Project_Resources.PPT
18
Software Vendors
Reference Section 06
Content Distribution
Software Selection Criteria
Project Management

Front-End Functionality
– streaming media
– mirror site

Data types
–
–
–
–

Back-End Functionality
– proactive monitoring
– troubleshooting
– reduce bandwidth
consumption
static/dynamic text
static/dynamic graphics
audio
video
Yogi Schulz
File: e-Business_Project_Resources.PPT
19
Commerce
Project Management

Description:
–
–
–
–

builds/maintains product catalogues
creates orders/returns
collects payments
tracks deliveries
Leading supplier - BEA Systems
– www.beasys.com

Yogi Schulz
Key competitors:
– BroadVision
– IBM
– Art Technology Group
File: e-Business_Project_Resources.PPT
20
Software Vendors
Reference Section 07
Commerce Software
Software Selection Criteria
Project Management

Front-End Functionality
–
–
–
–
–
–

Yogi Schulz
catalog
shopping cart
content management
personalization
chat room
product evaluation

– fulfillment/settlement
– payment authorization
– analysis/BI

web server
application server
operational monitoring
environment performance
failure recovery
Development
– capability
– productivity
– stability
Management/Operation
–
–
–
–
–
Back-End Functionality

Standards support
– XML
– messaging
File: e-Business_Project_Resources.PPT
21
Customer Support
or Relationship Management
Project Management

Description:
– automates online customer service

Leading supplier - Kana Communications
– www.kana.com

Leading supplier - Ask Jeeves
– www.askjeeves.com

Key competitor - Siebel Systems
Yogi Schulz
File: e-Business_Project_Resources.PPT
22
Software Vendors
Reference Section 08
Customer Support
Software Selection Criteria
Project Management

Front-End Functionality
–
–
–
–
–
–
–
–
customer profile
personalization
self-serve
chat room
instant messaging
e-mail with attachments
interactive audio
interactive video

Back-End Functionality
–
–
–
–
–

CSR monitoring
chat room monitoring
workload balancing
workflow
campaign management
Reporting/Analysis
– interaction
– transaction
– campaign
Yogi Schulz
File: e-Business_Project_Resources.PPT
23
Portal
Project Management

Description:
– manage end-user access to a business's applications and
resources

Leading supplier - Epicentric
– www.epicentric.com

Leading supplier - Plumtree Software
– www.plumtree.com

Yogi Schulz
Key competitors:
– Hummingbird - Enterprise Information Portal
– Microsoft - SharePoint Portal Server
– Oracle - Portal
File: e-Business_Project_Resources.PPT
24
Software Vendors
Reference Section 09
Portal
Software Selection Criteria
Project Management

Enable Delivery of:

– enterprise content
– applications
– web services

Yogi Schulz
–
–
–
–
Front-End Functionality
– index/search
– structured & unstructured
data
– collaboration
– personalization
– integrate third-party content
– access external applications
– wireless access
Operational Functionality

security
content management
centralized management
delegate portal administration
Development Support
–
–
–
–
templates
share and reuse components
version control
testing features
File: e-Business_Project_Resources.PPT
25
Security
Project Management

Description:
–
–
–
–
–

Firewall - validates legitimate packet traffic
Intrusion Detection - recognizes hacker attacks
Virtual Private Networking - establishes private networks
Encryption - encrypts/decrypts packets
Anti-virus - intercepts incoming viruses
Leading supplier - Symantec
– www.symantec.com

Yogi Schulz
Key competitors:
– RSA Security
– Trend Micro
File: e-Business_Project_Resources.PPT
26
Software Vendors
Reference Section 10
Security
Software Selection Criteria
Project Management

Functionality
– encryption algorithm
– online/batch

Vendor
Operations
– administration effort

Scalability
– transaction volume
– number of concurrent users
Performance
– encrypt/decrypt
– scan



Implementation
– end-user impact
– software deficiency
correction
Yogi Schulz
File: e-Business_Project_Resources.PPT
27
Enterprise Application Integration
Software
Project Management

Description:
– manage the flow of messages among applications

Leading supplier - Tibco Software
– www.tibco.com

Leading supplier - Web Methods
– www.webmethods.com

Yogi Schulz
Key competitors:
– IBM - WebSphere MQ
– Mercator - E-Business Broker suite
– Microsoft - BizTalk Server
File: e-Business_Project_Resources.PPT
28
Software Vendors
Reference Section 11
EAI
Software Selection Criteria
Project Management

Data Extraction

–
–
–
–
–
–
–
–
–
–
–
–
–
–
flat file input
multiple DBMS input
XML
fast load facilities
knowledge of ERP
internals
– select changes only

Yogi Schulz
Job Control
–
–
–
–
–
event-based scheduling
calendar-based scheduling
parameter input
parallel execution
logging/notification
Transformation & Load

visual or meta data mapping
transformation rules
complex & outer joins
complex calculations
staging vs. direct
validation/cleansing
exception handling
call external routine
array loading
Performance
– capacity
– robustness
– speed
File: e-Business_Project_Resources.PPT
29
Software Package
vs. Custom Development
Project Management
100%
Software
Package
80%
Software
Package
support
50%
for
Selection
Criteria
Yogi Schulz
Custom
Development
Case 1
Case 2
File: e-Business_Project_Resources.PPT
30
Nike - i2
Case Study
Project Management

Form into groups

Read the InternetWeek article
– March 1, 2001

List major issues/difficulties:
– tactical
– strategic

Brainstorm solutions to:
– strengthen e-commerce software package implementation
projects

Yogi Schulz
What would you recommend as a project manager?
File: e-Business_Project_Resources.PPT
31
Development Vendor/Partner
Selection Criteria
Project Management

Strategy

– business experience
– methods expertise


– business plan viability
– track record
– commitment
Planning
– project experience
– techniques expertise
Vendor

Support/Maintenance
– capability
Development
– capability
– tools expertise
– infrastructure

Yogi Schulz
Cost/Risk
– cost plus vs. fixed price
– scope control
File: e-Business_Project_Resources.PPT
32
See Reference Section 19
Hosting Vendor/Partner
Selection Criteria
Project Management
 Hosting & operations
–
–
–
–
–

availability/redundancy
capacity
server/application security
support/help desk
backup/disaster recovery
Yogi Schulz

Facility
– physical security
– redundant/backup power

System software
maintenance & support
– capability
– expertise
Client support
– software update management
– help desk
Vendor
– business plan viability
– track record/commitment
– application experience
Telecommunications
– availability/redundancy
– capacity burstable
– firewall/intrusion detection



Cost/Risk
– cost plus vs. fixed price
– scope of services
File: e-Business_Project_Resources.PPT
33
Facing Facts
is never easy
Project Management
Yogi Schulz
File: e-Business_Project_Resources.PPT
34
e-Business
Standards Initiatives
Project Management

HTML - HyperText Markup Language
– syntax defined by World Wide Web Consortium
– set of tags defined by World Wide Web Consortium

XML - eXtensible Markup Language
– syntax defined by World Wide Web Consortium
– set of tags defined by system designer

Web services
“What a great
Elbonian idea!”
Yogi Schulz
File: e-Business_Project_Resources.PPT
35
Reference Section 20
e-Business
Standards Initiatives
Project Management

BizTalk

CBL

cXML

ebXML

OBI

Rosettanet

UDDI
Yogi Schulz
Emerging business protocols
File: e-Business_Project_Resources.PPT
36
Reference Section 21
Web Services
Description
Project Management

Web services are a way to publish and share not only
data, but also applications, across the Internet

Using Web services tools, developers can publish an
application as a stand-alone service, or they can plug
one application into another and use the first as a
component of the second, regardless of operating
system or programming language.

The key here is how easily this integration can be
accomplished and how seamless the interoperability
Yogi Schulz
File: e-Business_Project_Resources.PPT
37
e-Business
Affects Terminology
Project Management
I’m working on a
similar idea for
Project Management,
but it’s not done yet.
Yogi Schulz
File: e-Business_Project_Resources.PPT
38
e-Business
Publications
Reference Sections 22 - 24
Project Management
Yogi Schulz

Senior management

IT professional

IT research organizations

Government
Print and web
File: e-Business_Project_Resources.PPT
39
Topic
Summary
Project Management

Software packages

Service alternatives

Standards initiatives

Publications
Time for Discussion
Yogi Schulz
File: e-Business_Project_Resources.PPT
40
I’m creating
an e-Business
Project
Project Management
advice
web site.
MANAGE
FASTER,
YOU LAZY DOG!
Using the Web
for Business Success
DOGBERT.COM had a
successful IPO today,
Netting billions
for Dogbert.
Yogi Schulz
File: e-Business_Project_Resources.PPT
41
Operations Architecture
for Web Hosting
Project Management
Your
Application
Servers
Outsourced
Content
Sources
Yogi Schulz
Outsourced
Web
Hosting
Outsourced
Fulfillment
Internet
Credit Card
Authentication
Microsoft Internet Data Center Reference Architecture Preview
http://www.microsoft.com/technet/treeview/
File: e-Business_Project_Resources.PPT
default.asp?url=/technet/itsolutions/net/dataref.asp
42
EDI vs.
XML
Project Management
Aspects
EDI
XML
Flexibility
Low
High
Maturity
High
Low
Setup costs
Significant
Lower
Telecommunications
Network
Private;
Higher cost
Shared public;
Lower cost
Operating costs
High
Low
Security
High
Variable
Low
High
Yogi Schulz
Bandwidth
File: e-Business_Project_Resources.PPT
43
EDI to XML
Transaction Comparison
Project Management
Transaction Transaction Business
Type
Date
Associate
Code
EDI
703
XML
Yogi Schulz
2000/04/23
6690422
Product
Code
Product
Quantity
Unit
Price
203156
12
344.75
<?xml version="1.0" encoding="ISO-8859-1"?>
<Transaction_Set_Header>
<stuff>
</Transaction_Set_Header>
<Transaction_set>
<Transaction_Type>703</Transaction_Type>
<Transaction_Date>2000/04/23</Transaction_Date>
<Business_Associate_Code>6690422</Business_Associate_Code>
<Product_Code>203156</Product_Code>
<Product_Quantity>12</Product_Quantity>
<Unit_Price_Value>344.75</Unit_Price_Value>
</Transaction_set>
File: e-Business_Project_Resources.PPT
44