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Distance Learning MBA: Using Elluminate Video 6: Troubleshooting: Audio and Microphone Spoken word Description of images If you're having difficulties hearing audio in XP. The user chooses My Music from the Start Elluminate, for troubleshooting purposes we menu. Enters the Sampl Music folder and plays need to separate what's going on in Elluminate Beethovens 9th. and your computer's hardware configuration. To do this you need to ensure you can hear sound outside of the Elluminate session. In XP the easiest way to do this is to go to your Music Folder and open one of the files in Sample Music. Can you hear the music? If you can, then your Windows Media Player plays the music hardware is set up correctly. If you can't then you need to check the volume The user enters the Sounds and Audio Devices level in the Control Panel and check that the dialogue box via the Control Panel. They check speakers or headphones are plugged into the the volume setting. correct socket. If you're using the plugs at the back then in most Picture of the back of a computer modern PC's the correct socket is coloured green. Be aware that some PC's have more than one Picture of the back of a computer that has two bank of sockets. Take a look, you may have sets of audio device plugs. plugged your headphones into the first green socket you found but further down you may find more. If you do find some more sockets and you're having no joy with the ones you're currently using try these. In short, you need to get sound coming out of your speakers outside of Elluminate before they'll work inside. If, having made these checks, you still can't get sound you'll need to have an IT professional look at your computer. If sound works outside of Elluminate but you In an Elluminate session. The user starts the can't hear anything inside Elluminate use the audio set up wizard. audio setup wizard to configure you sound. At the part in the wizard where you see a visible clue that sound is being transmitted, do you hear anything? If you don't, start the audio setup wizard again and choose a different device in the 'Device' window. If you have no other devices listed or you've tried them all, you need to consider if any other software may be using your sound output. Close all programs, including Elluminate and all The user closes all programs and shuts down the browsers. It's probably a good idea to turn your computer. computer on and off again. Open Elluminate and try the audio set up wizard again. If sound still doesn't work but works outside of Elluminate, contact the Computer Services Assistants. Troubleshooting your microphone is similar to Picture of an Elluminate session. troubleshooting audio. You need consider the microphone set up in isolation from Elluminate. If you use Skype or some other tool that uses a microphone then test it in that environment. If it doesn't work there then, obviously, it won't work in Elluminate. If your microphone doesn't work anywhere, check the microphone is plugged into the correct socket. In modern PC's this is coloured pink. However, again, be aware that there may be more than one bank of sockets and make sure that, if you're having problems, you try both banks. If you're microphone hardware is not working at all, if you can try another microphone. If that doesn't work, you'll need to have an IT professional look at your computer. Remember, however, that if you're a student you may well find the Elluminate session does not require your participation via a microphone. If you're sure your microphone works outside of Elluminate but doesn't inside use the audio setup wizard to configure you microphone. Check that the visual indicator demonstrates nothing being recorded. If that's the case, restart the wizard and choose a different device in the 'Device' window. If you have no other devices listed or you've tried them all, you need to consider if any other software may be using your microphone. Close all programs, including Elluminate and all browsers. Again, it's probably a good idea to turn your computer on and off again. Open Elluminate and try the audio set up wizard again. If the microphone still doesn't work but works outside of Elluminate, contact the Computer Services Assistants Picture of the back of a computer Picture of the back of a computer that has two sets of audio device plugs. In an Elluminate session. The user starts the audio set up wizard and the restarts it choosing a different device in the Device window. Microphone starts to work, as seen by the moving visual indicator. The user closes all programs and shuts down the computer. The Computer Service Assistants contact details. Telephone 01274 234397. Email [email protected]