Download human resource management

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Register No.
Name of the Candidate:
:
M.Sc. DEGREE EXAMINATION, 2011
(HOTEL MANAGEMENT)
SECOND YEAR
(PAPER–IX)
640.
HUMAN RESOURCE MANAGEMENT
(Common with M.Sc. Tourism)
May)
(Time: 3 Hours
Maximum: 100 Marks
Answer any FIVE questions
(5×20=100)
All questions carry equal marks
1. a) Explain the techniques of Job Analysis.
b) What is Job specification? Write Job Specification for Housekeeping supervisor.
2. a)
b)
Explain the techniques of Job Design.
What is meant by Job Evaluation? Give various methods of Job Evaluation.
3. a)
b)
Point out the sources of manpower recruitment.
Discuss the major tests that are used in selection of start hotel ‘Kitchen
Commis’.
4. a)
b)
What are the different techniques of training?
How will you identify training need of an employee?
5. a)
b)
Write notes on MBO.
List out the salient features of MBO.
6. a)
Write a detailed note on ‘Performance appraisal’ in Hospitality Industry, its
purposes and uses.
Evaluate the advantages and disadvantages of on-the-job training.
b)
7. a)
b)
Define: (i) Fringe benefits
(ii) Minimum wages
What factors should a firm consider in calculating Dearness Allowance?
8. a) What is Organisation Chart? Draw an organisation chart of F & B
department.
b) What are its advantages and limitations?
9. a) Describe Mc Gregor’s theory X and theory Y of leadership and compare its both
merits and demerits.
b) What type of grievances are found in hospitality industry? List out the ways
to sort out grievances.
10. a) What are the pros and cons of forming ‘Trade Union’?
b) Write short notes on:
1. Collective Bargaining
2. Workers participation in Management.
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