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CHAPTER 1—SUPERVISING IN UNCERTAIN TIMES
TRUE/FALSE
1. Supervisors are middle managers who oversee entry-level employees.
ANS: F
PTS: 1
DIF: Difficulty: Easy
OBJ: LO: 1-2
NAT: BUSPROG: Analytic
STA: DISC: Operations Management
KEY: BLOOM'S: Knowledge
2. Foreman, team leader, and coach are other designations for working supervisor.
ANS: T
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-2
NAT: BUSPROG: Analytic
STA: DISC: Operations Management
KEY: BLOOM'S: Comprehension
3. The notion of Frederick Winslow Taylor’s scientific management approach gave rise to the functional
management approach.
ANS: F
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-3
NAT: BUSPROG: Analytic
STA: DISC: Operations Management
KEY: BLOOM'S: Comprehension
4. The functional management approach focuses on determining the most efficient ways to increase
output and productivity.
ANS: F
PTS: 1
DIF: Difficulty: Easy
OBJ: LO: 1-3
NAT: BUSPROG: Analytic
STA: DISC: Operations Management
KEY: BLOOM'S: Knowledge
5. A key component of Frederick Winslow Taylor's scientific management theory was the belief that
managers should plan what, where, and how employees should produce a product.
ANS: T
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-3
NAT: BUSPROG: Analytic
STA: DISC: Operations Management
KEY: BLOOM'S: Comprehension
6. Henri Fayol identified planning, organizing, commanding, coordinating, and controlling as critical to
managerial effectiveness.
ANS: T
PTS: 1
DIF: Difficulty: Easy
OBJ: LO: 1-3
NAT: BUSPROG: Analytic
STA: DISC: Operations Management
KEY: BLOOM'S: Knowledge
7. The managerial function of controlling consists mainly of directing subordinates' actions.
ANS: F
PTS: 1
DIF: Difficulty: Easy
OBJ: LO: 1-3
NAT: BUSPROG: Analytic
STA: DISC: Operations Management
KEY: BLOOM'S: Knowledge
8. The fact that people will perform differently when being observed is known as the Hawthorne effect.
ANS: T
PTS: 1
DIF: Difficulty: Easy
OBJ: LO: 1-3
NAT: BUSPROG: Analytic
STA: DISC: Motivation Concepts
KEY: BLOOM'S: Knowledge
9. The Hawthorne studies concluded that workers perform differently than they normally did because the
researchers were observing them.
ANS: T
PTS: 1
DIF: Difficulty: Easy
OBJ: LO: 1-3
NAT: BUSPROG: Analytic
STA: DISC: Motivation Concepts
KEY: BLOOM'S: Knowledge
10. Quantitative/system approaches are frequently found in large organizations where sales costs and
production data are analyzed using computer technology.
ANS: T
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-3
NAT: BUSPROG: Analytic
STA: DISC: Operations Management
KEY: BLOOM'S: Knowledge
11. The term diversity refers to the cultural, ethnic, gender, age, educational, racial, and lifestyle
differences of employees.
ANS: T
PTS: 1
DIF: Difficulty: Easy
OBJ: LO: 1-4
NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence
KEY: BLOOM'S: Knowledge
12. Despite the rather low birthrate in recent decades, both the population and the workforce will continue
to grow.
ANS: T
PTS: 1
DIF: Difficulty: Easy
OBJ: LO: 1-4
NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence
KEY: BLOOM'S: Knowledge
13. Both the labor force and the population are getting younger.
ANS: F
PTS: 1
DIF: Difficulty: Easy
OBJ: LO: 1-4
NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence
KEY: BLOOM'S: Knowledge
14. Compared to their parents, generation Xers require less leisure time and have far more concern about
staying with companies for long periods of time.
ANS: F
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-4
NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence
KEY: BLOOM'S: Comprehension
15. One of the most dramatic changes that has occurred in the past several decades has been the increase in
the number and percentage of women in the workforce.
ANS: T
PTS: 1
DIF: Difficulty: Easy
OBJ: LO: 1-4
NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence
KEY: BLOOM'S: Knowledge
16. Flextime allows employees to choose their work schedules within certain limits, for example, instead
of working 9-to-5 an employee might elect to work from 8-to-4 instead.
ANS: T
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-4
NAT: BUSPROG: Analytic
STA: DISC: HRM
KEY: BLOOM'S: Comprehension
17. Martina is employed by a company that allows her to work from an office in her home; she stays in
touch with her employer primarily by e-mail. Martina is taking advantage of the administrative policy
known as flextime.
ANS: F
PTS: 1
DIF: Difficulty: Challenging
OBJ: LO: 1-4
NAT: BUSPROG: Reflective Thinking
STA: DISC: HRM
KEY: BLOOM'S: Application
18. The invisible barrier that limits the advancement of women and minorities is known as the glass wall.
ANS: F
PTS: 1
DIF: Difficulty: Easy
OBJ: LO: 1-4
NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence
KEY: BLOOM'S: Knowledge
19. As the number of service industry jobs has fallen in the U.S. in recent years, the number of
manufacturing jobs has risen.
ANS: F
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-4
NAT: BUSPROG: Analytic
STA: DISC: Environmental Influence
KEY: BLOOM'S: Analysis
20. An organization that seeks to obtain a competitive advantage can do so by hiring qualified people,
training those people, and appropriately using those people’s skills.
ANS: T
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-4
NAT: BUSPROG: Analytic
STA: DISC: Creation of Value
KEY: BLOOM'S: Comprehension
21. Like most managers, the primary challenge that Heather will face in the future is dealing with too
many high-skilled workers.
ANS: F
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-4
NAT: BUSPROG: Analytic
STA: DISC: Environmental Influence
KEY: BLOOM'S: Application
22. The service sector will generate almost all employment gain through the year 2016.
ANS: T
PTS: 1
DIF: Difficulty: Easy
OBJ: LO: 1-4
NAT: BUSPROG: Analytic
STA: DISC: Environmental Influence
KEY: BLOOM'S: Comprehension
23. Generally speaking, large companies allow supervisors a broader range of managerial opportunities,
because fewer management positions exist in smaller companies.
ANS: F
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-4
NAT: BUSPROG: Analytic
STA: DISC: Environmental Influence
KEY: BLOOM'S: Comprehension
24. Effective supervisors must be able to maintain their perspective in the face of rapidly changing
conditions.
ANS: T
PTS: 1
DIF: Difficulty: Easy
OBJ: LO: 1-4
NAT: BUSPROG: Analytic
STA: DISC: Environmental Influence
KEY: BLOOM'S: Knowledge
25. Supervisors must recognize the value of a diverse workforce and their own need to become more
adaptable to change.
ANS: T
PTS: 1
DIF: Difficulty: Easy
OBJ: LO: 1-4
NAT: BUSPROG: Analytic
STA: DISC: Environmental Influence
KEY: BLOOM'S: Knowledge
26. Conditional workers are part-time, temporary, or contract employees whose work is scheduled around
the needs of the employer.
ANS: F
PTS: 1
DIF: Difficulty: Easy
OBJ: LO: 1-4
NAT: BUSPROG: Diversity
STA: DISC: HRM
KEY: BLOOM'S: Knowledge
27. Typical of a Generation Xer, Zack is not very concerned about staying with his company for a long
period of time.
ANS: T
PTS: 1
DIF: Difficulty: Challenging
OBJ: LO: 1-4
NAT: BUSPROG: Reflective Thinking
STA: DISC: Environmental Influence
KEY: BLOOM'S: Application
28. Mid-level management creates the overall philosophy and vision of a firm.
ANS: F
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-4
NAT: BUSPROG: Analytic
STA: DISC: Strategy
KEY: BLOOM'S: Comprehension
29. Organizations expect supervisors to role-model ethical behavior for employees.
ANS: T
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-4
NAT: BUSPROG: Ethics
STA: DISC: Ethical Responsibilities
KEY: BLOOM'S: Comprehension
30. To provide a foundation for the type of corporate culture that is desired, companies develop mission
statements and ethical codes statements.
ANS: T
PTS: 1
DIF: Difficulty: Easy
OBJ: LO: 1-4
NAT: BUSPROG: Analytic
STA: DISC: Strategy
KEY: BLOOM'S: Knowledge
31. Today's employees expect opportunities for empowerment on the job.
ANS: T
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-4
NAT: BUSPROG: Analytic
STA: DISC: HRM
KEY: BLOOM'S: Comprehension
32. Juanita's supervisor, Stephen, has asked her for input on how to make the workplace more enjoyable.
Stephen is practicing participative management.
ANS: T
PTS: 1
DIF: Difficulty: Challenging
OBJ: LO: 1-4
NAT: BUSPROG: Reflective Thinking
STA: DISC: HRM
KEY: BLOOM'S: Application
33. Human resources are any organization’s most important resources.
ANS: T
PTS: 1
DIF: Difficulty: Challenging
OBJ: LO: 1-4
NAT: BUSPROG: Analytic
STA: DISC: HRM
KEY: BLOOM'S: Evaluation
34. Selecting and training individuals to fill job openings is the first step in managing people.
ANS: T
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-5
NAT: BUSPROG: Analytic
STA: DISC: HRM
KEY: BLOOM'S: Knowledge
35. Ali has been a supervisor for ten years; therefore, additional education or training would not benefit
her.
ANS: F
PTS: 1
DIF: Difficulty: Challenging
OBJ: LO: 1-5
NAT: BUSPROG: Reflective Thinking
STA: DISC: Individual Dynamics
KEY: BLOOM'S: Application
36. Most supervisors will be able to succeed in their jobs simply by knowing the basic concepts and skills
identified in the text.
ANS: F
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-5
NAT: BUSPROG: Analytic
STA: DISC: Individual Dynamics
KEY: BLOOM'S: Comprehension
MULTIPLE CHOICE
1. The primary difference between a supervisor and a working supervisor is that:
a. Working supervisors make up the first tier of management, while supervisors are
considered mid-level managers.
b. Supervisors usually manage entry-level employees, while working supervisors manage
more experienced employees.
c. Working supervisors are not considered part of management.
d. Supervisors are not considered part of management.
ANS: C
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-2
NAT: BUSPROG: Analytic
STA: DISC: Operations Management
KEY: BLOOM'S: Comprehension
2. Which of the following statements concerning supervisors is NOT true?
a. Supervisors are considered to be mid-level managers within an organization.
b. Managers expect supervisors to obtain better performance from their human resources in
an environment that is constantly changing.
c. The work of supervisors requires professional and interpersonal skills.
d. It is typically the first management experience people obtain.
ANS: A
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-2
NAT: BUSPROG: Analytic
STA: DISC: Operations Management
KEY: BLOOM'S: Analysis
3. Taylor’s principles of scientific management include:
a. Analyze the tasks associated with each job.
b. Recruit the employee best suited to perform the job.
c. Instruct the worker in the one best way to perform the job.
d. All of the above.
ANS: D
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-3
NAT: BUSPROG: Analytic
STA: DISC: Operations Management
KEY: BLOOM'S: Analysis
4. Which of the following is NOT one of the steps of the functional approach to management?
a. Use organizational elements toward common objectives.
b. Design a structure, with clearly defined tasks and authority.
c. Plan a course of action.
d. Study employee motivation in relation to various supervisory approaches.
ANS: D
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-3
NAT: BUSPROG: Analytic
STA: DISC: Operations Management
KEY: BLOOM'S: Analysis
5. Which of the following is considered to be one of the focal points of the Behavioral School of
Management?
a. Emphasis is placed on the functions that managers perform.
b. The importance of what motivates individual and group behavior in organizations is
emphasized.
c. Mathematical models are the key issues that management is concerned with.
d. Managers analyze the tasks that are associated with each job in an effort to improve
productivity.
ANS: B
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-3
NAT: BUSPROG: Analytic
STA: DISC: Operations Management
KEY: BLOOM'S: Comprehension
6. Frederick Winslow Taylor, the father of scientific management, felt the manager’s job was to:
a. Research the industry in which the company does business.
b. Perform mental tasks, such as determining the “one best way” to do a job.
c. Design new approaches to completing tasks.
d. Maintain good rapport among co-workers.
ANS: B
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-3
NAT: BUSPROG: Analytic
STA: DISC: Operations Management
KEY: BLOOM'S: Comprehension
7. Sierra uses mathematical models to determine the effect on production if the cost of materials
increases by 20 percent. She is utilizing:
a. Scientific management.
b. The behavioral science approach.
c. The functional approach.
d. The quantitative/systems approach.
ANS: D
PTS: 1
DIF: Difficulty: Challenging
OBJ: LO: 1-3
NAT: BUSPROG: Reflective Thinking
STA: DISC: Operations Management
KEY: BLOOM'S: Application
8. Which of the following is NOT characteristic of the work attitudes and experiences of generation
Xers?
a. They do not share their parents' views about company loyalty.
b. They are more patient and willing to accept change.
c. They expect employers to provide them with more personal and leisure time.
d. They tend to be more educated than previous workers.
ANS: B
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-4
NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence
KEY: BLOOM'S: Analysis
9. Which of the following is true about the glass ceiling?
a. It is a visible barrier to upward mobility.
b. It only affects women.
c. It impacts both minorities and women
d. It means the same thing as the term “glass walls.”
ANS: C
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-4
NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence
KEY: BLOOM'S: Comprehension
10. The supervisors at Millcroft Industries have been instructed to allocate more time for on-the-job
employee training and to encourage workers to pursue continuing education. This is most likely
because:
a. Millcroft will soon be instituting a job sharing program.
b. The majority of Millcroft's employees are underemployed.
c. Supervisors at Millcroft do not have enough to keep them busy.
d. The company hopes to gain a competitive advantage over its competitors.
ANS: D
PTS: 1
DIF: Difficulty: Challenging
OBJ: LO: 1-4
NAT: BUSPROG: Reflective Thinking
STA: DISC: Creation of Value
KEY: BLOOM'S: Application
11. Which of the following is NOT a workplace trend?
a. Businesses will reduce the number of jobs that are eliminated and/or outsourced.
b. Continuing high cost of health care in the United States.
c. Growing need to develop retention strategies for the current and future workforce.
d. Labor shortage at all skill levels.
ANS: A
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-4
NAT: BUSPROG: Analytic
STA: DISC: Environmental Influence
KEY: BLOOM'S: Analysis
12. Regarding international business:
a. Many U.S. firms may move production overseas because of low wages.
b. International opportunities for technically competent U.S. supervisors will decrease as
countries develop their own management class.
c. Corporate culture is largely the same everywhere.
d. Supervisory techniques that work in the Untied States are almost always successful in
other countries as well.
ANS: A
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-4
NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence
KEY: BLOOM'S: Comprehension
13. Giving employees the authority and responsibility to achieve objectives is known as
a. Participative management
b. Autocratic management.
c. Empowerment
d. Two-tier management
ANS: C
PTS: 1
DIF: Difficulty: Easy
OBJ: LO: 1-4
NAT: BUSPROG: Analytic
STA: DISC: HRM
KEY: BLOOM'S: Knowledge
14. The set of shared values, purposes, and beliefs that employees have about an organization is its:
a. Organizational approach.
b. Values-and-beliefs statement.
c. Corporate climate.
d. Corporate culture.
ANS: D
PTS: 1
DIF: Difficulty: Easy
OBJ: LO: 1-4
NAT: BUSPROG: Analytic
STA: DISC: Strategy
KEY: BLOOM'S: Knowledge
15. The _____ was designed to protect employees by holding employers responsible for maintaining a
hazard-free workplace.
a. Family and Medical Leave Act
b. Americans with Disabilities Act
c. Occupational Safety and Health Act
d. Fair Labor Standards Act
ANS: C
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-4
NAT: BUSPROG: Analytic
STA: DISC: Legal Responsibilities
KEY: BLOOM'S: Knowledge
16. Which of the following is NOT crucial for supervisors to become true professionals?
a. They must put work before family.
b. They have to develop as innovators and idea people.
c. They must lead by example.
d. They must constantly update their own skills and knowledge.
ANS: A
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-5
NAT: BUSPROG: Analytic
STA: DISC: Individual Dynamics
KEY: BLOOM'S: Analysis
17. As a manager, Jamie gives her employees authority and responsibility to accomplish their individual
and the organization’s objectives. What Jamie is doing describes _______.
a. engagement
b. empowerment
c. participative management
d. negative reinforcement
ANS: B
PTS: 1
DIF: Difficulty: Easy
OBJ: LO: 1-4
NAT: BUSPROG: Reflective Thinking
STA: DISC: Motivation Concepts
KEY: BLOOM'S: Application
18. Rita has recently been promoted from bank teller to first-level manager. As a result of the promotion,
she is now in charge of eight bank tellers. Rita can best be described as a:
a. Supervisor
c. Top-level manager
b. Working supervisor
d. Senior manager
ANS: A
PTS: 1
DIF: Difficulty: Challenging
OBJ: LO: 1-2
NAT: BUSPROG: Reflective Thinking
STA: DISC: Operations Management
KEY: BLOOM'S: Application
19. As foreman at a small but growing construction company, Ricky performs supervisory functions on a
regular basis, but is not officially considered a part of management. Ricky can best be described as a:
a. Supervisor
c. Contingent worker
b. Working supervisor
d. Top-level manager
ANS: B
PTS: 1
DIF: Difficulty: Challenging
OBJ: LO: 1-2
NAT: BUSPROG: Reflective Thinking
STA: DISC: Operations Management
KEY: BLOOM'S: Application
20. Emmanuel is a supervisor at a private retail store where employee productivity is high and turnover is
low. He strongly believes that the secret to his store’s success is rewarding the accomplishment of the
worker financially. This belief best fits within which school of management thought?
a. The functional approach
c. The systems approach
b. The human relations approach
d. The scientific management approach
ANS: D
PTS: 1
DIF: Difficulty: Challenging
OBJ: LO: 1-3
NAT: BUSPROG: Reflective Thinking
STA: DISC: Operations Management
KEY: BLOOM'S: Application
21. Pulling organizational elements toward common objectives refers to which of Fayol’s five functions?
a. Planning
c. Coordinating
b. Organizing
d. Controlling
ANS: C
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-3
NAT: BUSPROG: Analytic
STA: DISC: Operations Management
KEY: BLOOM'S: Comprehension
22. Quantitative approaches are often closely connected with ____________ approaches, in which
mathematical models are used to analyze data for decision making.
a. behavioral
c. scientific management
b. systems
d. functional
ANS: B
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-3
NAT: BUSPROG: Analytic
STA: DISC: Operations Management
KEY: BLOOM'S: Comprehension
23. A continuous process of assimilation and growth within the organization for new hires is referred to
as:
a. Onboarding
c. Empowerment
b. Outsourcing
d. Job enlargement
ANS: A
PTS: 1
DIF: Difficulty: Easy
OBJ: LO: 1-4
NAT: BUSPROG: Analytic
STA: DISC: HRM
KEY: BLOOM'S: Knowledge
24. During training for her new job, Samara learned that her company has a mentoring program in place
that is meant to engage new hires in a continuous process of assimilation and growth. This mentoring
program best facilitates which process?
a. Outsourcing
c. Onboarding
b. Job redesign
d. Job sharing
ANS: C
PTS: 1
DIF: Difficulty: Challenging
OBJ: LO: 1-4
NAT: BUSPROG: Reflective Thinking
STA: DISC: HRM
KEY: BLOOM'S: Application
25. A recent study reported that the median tenure for employees staying in the same job was ______
years.
a. 10.5
c. 1.3
b. 8.7
d. 4.1
ANS: D
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-4
NAT: BUSPROG: Analytic
STA: DISC: Environmental Influence
KEY: BLOOM'S: Knowledge
26. Suppose you are classified as a “Millennial.” According to Neil Howe and William Strauss, you would
prefer which of the following?
a. Loose rules
c. High levels of responsibility
b. Group activities
d. Individualistic cultures
ANS: B
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-4
NAT: BUSPROG: Reflective Thinking
STA: DISC: Environmental Influence
KEY: BLOOM'S: Application
27. You just began work at ABC International. Your supervisor informs you that ABC allows employees
to choose their work hours within stated limits. This would be described as what type of workplace
policy?
a. Flextime
c. Telecommuting
b. Job sharing
d. Job redesign
ANS: A
PTS: 1
DIF: Difficulty: Easy
OBJ: LO: 1-4
NAT: BUSPROG: Analytic
STA: DISC: HRM
KEY: BLOOM'S: Application
28. Nicole works from home full-time for a non-profit organization. She communicates over the phone
several times a week with her supervisor and subordinates, though email is the primary form of
communication within the organization. This is an example of:
a. Flextime
c. Telecommuting
b. Job sharing
d. Outsourcing
ANS: C
PTS: 1
DIF: Difficulty: Challenging
OBJ: LO: 1-4
NAT: BUSPROG: Reflective Thinking
STA: DISC: HRM
KEY: BLOOM'S: Application
29. __________ are invisible barriers that compartmentalize women and minorities into certain
occupational classes.
a. Glass hurdles
c. Glass ceilings
b. Glass bridges
d. Glass walls
ANS: D
PTS: 1
DIF: Difficulty: Easy
OBJ: LO: 1-4
NAT: BUSPROG: Diversity
STA: DISC: HRM
KEY: BLOOM'S: Knowledge
30. Wanda has observed that at her company, the human resources and accounting departments are made
up almost entirely of women, while other areas such as sales are composed primarily of men. This is
an example of which type of workplace barrier?
a. Glass ceiling
c. Invisible hurdle
b. Glass wall
d. Invisible ladder
ANS: B
PTS: 1
DIF: Difficulty: Challenging
OBJ: LO: 1-4
NAT: BUSPROG: Reflective Thinking
STA: DISC: Environmental Influence
KEY: BLOOM'S: Application
31. __________ occurs when employees are in jobs that do not use their skills, knowledge, and abilities.
a. Competitive advantage
c. Unemployment
b. Contingent work
d. Underemployment
ANS: D
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-4
NAT: BUSPROG: Analytic
STA: DISC: Creation of Value
KEY: BLOOM'S: Knowledge
32. Sylvia just began a new job as a retail customer service representative. However, she is dissapointed
that the new job does not allow her to use her technology literacy skills. Which of the following
terms best describes Sylvia’s level of employment?
a. Unemployment
c. Underemployment
b. Absolute advantage
d. Competitive advantage
ANS: C
PTS: 1
DIF: Difficulty: Challenging
OBJ: LO: 1-4
NAT: BUSPROG: Reflective Thinking
STA: DISC: Individual Dynamics
KEY: BLOOM'S: Application
33. The traditional mode of face-to-face communication has been altered most significantly by which
change in technology?
a. Rise of social networking sites
c. Rise of globalization
b. Rise of telecommuting
d. Declining use of English as the language
of business
ANS: A
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-4
NAT: BUSPROG: Communication
STA: DISC: Information Technology
KEY: BLOOM'S: Comprehension
34. Lisa drives a bus for the county school system, where she works limited hours within a nine-month
contract that is based on the school system’s needs. She does not receive health or retirement
benefits. Lisa is a member of the:
a. Exempt workforce
c. Non-contingent workforce
b. Contingent workforce
d. Non-exempt workforce
ANS: B
PTS: 1
DIF: Difficulty: Challenging
OBJ: LO: 1-4
NAT: BUSPROG: Reflective Thinking
STA: DISC: HRM
KEY: BLOOM'S: Application
35. Based on the notion of corporate socual responsibility, doing what is right, just, and fair relates to
which level of responsibility?
a. Legal responsibility
c. Economic responsibility
b. Ethical responsibility
d. Philanthropic responsibility
ANS: B
OBJ: LO: 1-4
PTS: 1
DIF: Difficulty: Moderate
NAT: BUSPROG: Analytic
STA: DISC: Strategy
KEY: BLOOM'S: Comprehension
36. “Going Green” means that individuals and organizations voluntarily take steps to conserve energy and
behave in:
a. Environmentally-friendly ways
c. Socially just ways
b. Profit-minded ways
d. Legal ways
ANS: A
PTS: 1
DIF: Difficulty: Easy
OBJ: LO: 1-4
NAT: BUSPROG: Analytic
STA: DISC: Environmental Influence
KEY: BLOOM'S: Knowledge
37. Gwendolyn loves her job and feels connected to her company’s objectives because she feels she does
something important, finds the work stimulating, and has plenty of opportunities for personal and
professional growth. Gwendolyn can best be described as what type of employee?
a. Empowered employee
c. Gruntled employee
b. Disgruntled employee
d. Engaged employee
ANS: D
PTS: 1
DIF: Difficulty: Challenging
OBJ: LO: 1-4
NAT: BUSPROG: Reflective Thinking
STA: DISC: Individual Dynamics
KEY: BLOOM'S: Application
SHORT ANSWER
1. What level of the management hierarchy are supervisors a part of? Who are supervisors responsible for
managing?
ANS:
Supervisors are first-level managers who are in charge of entry level and other departmental
employees.
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-2
NAT: BUSPROG: Analytic
STA: DISC: Operations Management
KEY: BLOOM'S: Synthesis
2. According to the Hawthorne effect, what happens to employees while being observed?
ANS:
Employees behave differently when being observed.
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-3
NAT: BUSPROG: Analytic
STA: DISC: Operations Management
KEY: BLOOM'S: Synthesis
3. Discuss the measures companies have taken to help their employees balance their family and job
responsibilities. Why are companies taking these measures?
ANS:
Employees' job performance can often be impacted by conflicts between family and job obligations.
To lessen this conflict, and thus improve employee performance, many companies provide on-site
child-care for their employees, or help employees make suitable child-care arrangements. The rise of
alternative work arrangements such as flextime, job sharing, and telecommuting is also linked to
employees' concerns about their family obligations.
PTS: 1
DIF: Difficulty: Challenging
OBJ: LO: 1-4
NAT: BUSPROG: Analytic
STA: DISC: HRM KEY: BLOOM'S: Synthesis
4. List at least five current workplace trends.
ANS:
Continuing high cost of health care in the United States.
Large number of baby boomers retiring at around the same time.
Threat of increased /medical costs on economic competitiveness of the United States.
Aging population.
Growing need to develop retention strategies for current and future workforce.
Federal health care legislation.
Preparing organizations for an older workforce and the next wave of retirement.
Threat of recession in the United States or globally.
Labor shortage at all skill levels.
Demographic shifts leading to a shortage of high-skilled workers.
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-4
NAT: BUSPROG: Analytic
STA: DISC: Environmental Influence
KEY: BLOOM'S: Synthesis
5. Why are production facilities of U.S. firms being relocated to China, India, South Korea, Eastern
Europe, South America, Africa, Mexico?
ANS:
U.S. production facilities are being relocated to the above-mentioned countries due to low wages and
other factors that help create a competitive advantage.
PTS: 1
DIF: Difficulty: Challenging
OBJ: LO: 1-4
NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence
KEY: BLOOM'S: Evaluation
6. What is corporate culture, and who is responsible for setting the tone of a corporate culture?
ANS:
Corporate culture is the shared purposes, values, and beliefs that employees have about their
organization. Top level management is responsible for setting the overall vision and philosophy of a
firm.
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 1-4
NAT: BUSPROG: Analytic
STA: DISC: Strategy
KEY: BLOOM'S: Synthesis
ESSAY
1. List and describe the five functions critical to managerial effectiveness according to Henri Fayol’s
school of thought.
ANS:
1. Planning: setting down a course of action.
2. Organizing: designing a structure with tasks and authority clearly defined.
3. Commanding: directing subordinates’ actions.
4. Coordinating: pulling organizational elements toward common objectives.
5. Controlling: ensuring that plans are carried out.
PTS: 1
DIF: Difficulty: Challenging
OBJ: LO: 1-3
NAT: BUSPROG: Analytic
STA: DISC: Operations Management
KEY: BLOOM'S: Synthesis