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Cleveland 1 Alicia Cleveland Influencing individuals and Groups MGMT 325 Professor Smith July 26, 2015 Cleveland 2 Influencing individuals and groups Communication channels are the means through which people in an organization communicate. Thought must be given to what channels are used to complete various tasks, because using an inappropriate channel for a task or interaction can lead to negative consequences. Complex messages require richer channels of communication that facilitate interaction to ensure clarity. All organizations rely on effective communications because it supports work coordination, employee well-being, knowledge management, and decision making (McShane & Von Glinow, 2012). Meals on Wheels uses a lot of in person communication because it is a very personal company. Face to face or personal communication is one of the richest channels of communication that can be used within an organization. TV, radio and loud speakers all fall within the broadcast media communication channel. These types of media should be used when addressing a mass audience. Electronic communication channels encompass email, Internet, intranet and social media platforms. Fresh interactive web content, e-newsletters, monthly e-communications, and ealerts/calls to action are the first tools the organization now turns to when trying to meet our urgent needs. Email is the most important form of communication because it’s fast an easy. With Meals on Wheels management communicates to employees or volunteers with current information regarding events. However the organization has also found their way into blogs and messaging where people are able to share information and experiences. Social media is used by the organization, for example Facebook, Twitter, and Flickr for pictures. Cleveland 3 I do believe these are effective ways to communicate because they get information out to the public faster. Many people either have social media or access to email to communicate daily. Many companies develop difficulties within their organization due to communication issues. The ability for a company to recognize the communication issues and come to a resolution can drastically improve working conditions, and organizational culture. In the past before different types of communication were used, Meals on Wheels had a physical barrier. Technology is usually the key to solving this barrier. Emails, phone calls, videoconferencing and webcams have helped to eliminate the barrier and provide closer communication. One strategy that will help is creating an open floor for communication. Important communication can be discussed from upper management, to lower management, then employees. If everyone is treated the same, more people will have the ability to speak up and communicate. Two major sources of conflicts include change and external factors. The modern workplace has significant levels of stress and conflict related to change-management and downsizing. Many workplaces suffer from constant reorganization, leading to further stress and conflict. Meals on Wheels have had to deal with downsizing in recent years due to company budgets. Economic pressures are always a top issue for companies. Due to the government cutting funding, the organization had to cut some senior citizens from the program. Cleveland 4 References Donais, Blaine. "What Are the Sources of Workplace Conflict?" What Are the Sources of Workplace Conflict? N.p., Nov. 2006. Web. 26 July 2015. Pujari, Saritha. "4 Different Types of Barriers to Effective Communication." YourArticleLibrarycom The Next Generation Library. N.p., n.d. Web. 26 July 2015. "Meals on Wheels and More - Technology Now." Meals on Wheels and More - Technology Now. N.p., n.d. Web. 26 July 2015. "Communication Channels." Communication Channels. N.p., n.d. Web. 26 July 2015. Kenneth Hanson, “The Food Assistance National Input-Output Multiplier (FANIOM) Model and Stimulus Effect of SNAP” (Washington, DC: Economic Research Service, U.S. Department of Agriculture, 2010). Carson, Jessica. Recent Data Show Continued Growth in Supplemental Nutrition Assistance Program Use. N.p., Dec. 2013. Web. 26 July 2015.