Download CNS Computer Room Installation and Procedures

CNS Computer Room Installations and
Procedures
Purpose: The purpose of this document is to guide CNS data center customers, both internal and
external, through the procedures and requirements for delivering, installing and removing equipment
from the computer rooms in SSRB and CSE209.
Contents:
Ordering and Delivery
Installation Procedures
De-Installation Procedures
Computer Room Work Rules
Contacts
Ordering and delivery procedures for equipment destined for the CNS data center
Inside delivery must be noted on the order.
Eighteen-wheelers cannot be accommodated at SSRB and are difficult at CSE209. On delivery
instruction please specify “straight van unloading only - not tractor trailer accessible. Lift gate required.”
Shippers should contact operations, 352-392-2291 for directions or any questions related to the
physical delivery of equipment.
Equipment destined for CSE209 should be delivered to that location by the shipper.
Computer Sciences and Engineering
UF Building 42
Room E-209
Newell Drive, Gainesville, Florida 32611
Contact: Operations 352-392-2291
Equipment destined for SSRB should be delivered to that location by the shipper
Bryant Space Science Center
UF Building 38
Room 102-C
1772 Stadium Road
Gainesville, Florida 32611
Contact: Operations 352-392-2291
When the customer has a PO issued for equipment destined for the Data Center computer rooms, they
must submit a Remedy ticket to Operations to accept delivery. Include how many pieces of
equipment, approximate size, shipping company and tracking information.
The customer should be onsite at delivery time or at least available by phone. All equipment boxes
delivered to and stored in the staging area must have a note with the project name, a contact for the
hardware and a date.
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Installation procedures for computer room equipment and projects
Contact the Data Center Infrastructure Project Manager [contact info. below] with an overview of what
is going to be ordered, implementation dates, critical dates and any other special network or facilities
requirements. The DCI Project Manager will then submit a Remedy parent ticket to track the work.
Child tickets will be created for specific tasks required to complete the work.
For larger projects a meeting with the customer, Net-Services Core and DCI will be scheduled. Other
meetings as required will follow.
Please note the following project lead-time requirements:
 There is a minimum 2 week lead-time after the request is received for main rack power.
 For large projects there is a 4-5 week lead time for fiber.
 For smaller projects, the average turnaround time is 1 week.
 Some changes require scheduling maintenance windows.
Customers will need to be able to provide the following information regarding their installation:
Physical
 Vendor name and contact information
 Fully Qualified Domain Name (FQDN) of equipment if attached to the network
 Power specs: volts, phase, amps, receptacle type and any other applicable power specs
 The number of rack units (U), shipping weight and equipment floor loading rate
 Thermal load specifications
Network
 Number and purpose of Ethernet connections required.
 DNS, IP and subnet information for all connected equipment
 Custom switch configuration needs such as port channeling, ACLs, or redundant network setups
 Number and purpose of fiber connections required.
 Fiber type (single-mode or multi-mode) and connector type (LC, SC or ST ect)
Device Management
 Crash carts are provided in place of using the rack kvm’s and consoles. There is one crash cart in
each room at SSRB 130b, 230a and CSE209. Each cart has one console, keyboard and mouse.
 Phone line or other out-of-band connection
De-Installation procedures for computer room equipment and projects
Contact the Data Center Infrastructure Project Manager [contact info. below] with an overview of what
is going to be de-installed. The customer is responsible to either make arrangements to get the
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equipment surveyed or to pick up directly after de-installation. DCI does not have the facilities to store
de-installed equipment on premises.
Customers will need to be able to provide the following information regarding their de-installations:
 Equipment name, serial number and UF property decal number
 Location information including building, room and rack number
Computer Room Work Rules
1. All extra parts, packing, cardboard, etc. are to be removed from the machine room immediately
after installation.
2. The customer / user must enter de-installation requests into Remedy promptly.
3. Plugging and unplugging of computer equipment into power outlets must be arranged with DCI.
4. Circuit breakers in electrical panels are to be reset by Data Center Management only.
5. Nothing shall be stored under the computer room floor.
6. Food and beverages are not allowed in the machine rooms.
7. Do not set items on top of equipment or block access of any aisles, doors, air conditioning units,
electrical or fire panels.
8. Do not run wires or cables on top of the floor.
9. When working under the floor, open only every other tile. Ensure all tiles are back in place
when work is complete.
10. Floor tile pullers and flashlights are located at the main computer room and exit doors. They
are to be returned at the end of the day.
11. Only Data Center Infrastructure staff is allowed to rack machines, pull cables, install/de-install
network cabling, unless explicit exceptions have been made. Within a privately-owned rack it is
permissible for the owner of the rack to install/move equipment. All such work is to be done
within the confines of a single rack and must be arranged and scheduled in advance.
Contact List
Data Center Infrastructure Project Manager
Penny Latta – [email protected] – 273-1305
Alternate: Mark Fitzpatrick – [email protected] – 273-1302
Alternate: Dana Dahlstrom – [email protected] – 273-1336
Data Center Operations and Infrastructure Manager
Andy Olivenbaum – [email protected] – 273-1326
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