Download Praveen Sabharwal

Jai Guruji
Parveen Sabharwal
Contact N0. 8826657906, 9871944104, 9650104953
E-Mail: praveen111964 @gmail.com
Aspiring for Senior level positions to Head Customer Service, Infrastructure Planning & Set-Up, Project
Management, Systems Implementation & Integration
for leading edge National or Global Information Technology / Telecom Company
Executive Digest
 An astute professional with 25 years of extensive experience in the set-up of state-of-the-art communication
technologies through:
Strategic Planning & Management,
Program / Project Management
Infrastructure Management
Service Operations (AMC / Warranty)
Commercial Operations
Business Development
Customer Support
Resource Management
People Management
 Adept in Infrastructure Set-Up, Resource Administration with experience of establishing vendor networks, forging
strategic alliances & partnerships.
 An Ambassador of Change with the distinction of successful business process re-structuring, implementation of
business solutions in organizations within preset budgets and deadlines.
 Proficient in developing & streamlining systems with ability to enhance infrastructure operational effectiveness.
 Ability to oversee multiple complex projects concurrently with technical knowledge and experience of:
 Satellite Communication Products like Antennas, Solid State Amplifiers, LNA, Modems, etc.
 Information Technology products like LAN, WAN, etc.
 Rich experience in developing business and generating revenue through Service Network; warranty
administration and cost reduction.
 Deftly handled Warranty Service Operations and AMCs for Corporate Clients and Government Institutions
 Excellent relationship management skills with the ability to relate to people at senior level of business and
management with Government and Corporate Clients.
Key Competencies
Technical Skills:
Hardware
Software
Networking
: (IT Products):
PC Products, RISC based systems, All type of Printers like Dot Matrix Printers,
Laser Printers, Inkjet Printers, Line Printers, Different Storage Devices etc,
( SATCOM Products): Satellite Communication Products like Different types of Antennas, Solid
State Amplifiers, LNA, Satellite Modems, Encoders Upconversters &
Down Converters Monitoring and Control System etc.
:
Windows Operating System, MS Exchange, UNIX OS, UNIX on RISC Platform, Oracle, Novell
Netware, MS Office, Lotus Notes, Dbase, Internet.
:
Various types of Networking Products like Hubs, Switches, Routers and Networking Cabling.
Worked on Smart Card Solution & Security Equipment and Solutions.
Functional Skills:
Program / Project Management
 Managing IT infrastructure set-up and upgrade projects on an end-to-end basis.
 Handling requirement analysis, project planning, design, resource management, task allocation, monitoring project
progress, risk management & contingency planning for on-time delivery, within allocated funds.
 Interacting with senior level management as well as internal users for continuous improvement in business with
new IT technologies and cost-effective solutions.
Infrastructure Set-up
 Driving business operations to outperform annual objectives; implementing project plans within preset budgets
and deadlines
 Functioning as key driver for business process design and solution identification; defining process vision and
design, formulating enhancement strategy and transition strategy.
 Handling resource allocation and setting up of communication channels across the various horizons of the
organization structure.
Service Operations
 Implementing services plans and policies for ensuring accomplishment of the business goals.
 Exploring potential business avenues, developing new service points and meeting pre-set revenue, collection &
profitability targets.
 Handling techno-commercial proposals for new AMC finalization; Warranty claim analysis / settlements &
consistently achieving targets.
Commercial Operations
 Handling Import activities for the procurement of items/ material required for services by the company.
Resource Management
 Maintaining spares stock level at service points and setting norms for timely availability.
Providing training to Service Engineers and Managers, ensuring maximum efficiency in service operations and
achieving targets.
 Motivating team members & Service Partners to work in a team to achieve common business targets.
Key Projects Executed
 Implemented 300 NT Workstations connected with server in WIN NT environment at NTPC.
 Executed WIN NT and MS Exchange implementation at Eicher Good Earth Ltd.
 Deftly designed and implemented Total Branch Computerization on:
o RISC Platform with Oracle at Punjab & Sind Bank.
o Novell Netware at Standard Chartered Bank and Grindlays Bank.
 Dexterously handled and completed project for set-up of Direct to Home (DTH) Network of:
o Reliance Big TV at Mumbai & Bangalore.
o Videocon D2H at Greater NOIDA.
o SUN Direct TV at Chennai.
 Complete Networking with Cabling & Installation of 32 Servers under WIN NT at Naval Headquarter, Delhi.
 Handled complete implementation of:
o Earth Station of Star News at NOIDA.
o IAFNET Project for Indian Air Force spread across the country.
o Multi point Satellite Communication links for Indian Defence.

Professional Scan
Since Dec. 2012 Reisen T.I. Pvt. Ltd as Head – Technology and Operations.
As Head – Technology and Operations I am handling total Technical and other operations of the company.
Nov’ 07- Nov. 2012 Tripoint Global Asia Pvt. Ltd. ( General Dynamics SATCOM Technologies Inc.) as
General Manager – Operations & Programs
It is one of the leading US Multinational Company manufacturers of Satellite Communication products like RF
Antennas, Solid State Amplifiers, LNAs, Upconverters, Down converters, Microwave Antennas, etc. I was working as
General Manager- Operation & Program handling complete operation & Program Management in India and Asia
Region.
Role:
 Started the Program Management & Customer Support Operations of the company in India & Asia from the
scratch.
 Steering entire operations related to Program Management, Customer Support, Import Export, Logistics, Business
Development activities in India and Asia Region.
 Handling Program Management for different International/ National ( Defence & Commercial) Programs.
 Developing Project Scope ( Budget, Time lines, Delivery date).
 Produced project status reports, managed teams and resolved day to day issues.
 Spearheading program management functions for execution of projects worth $ 20 million.
 Heading customer support activities with a team of Engineers, Senior Engineers and Managers; extending
complete post warranty support & AMC Support to customers through Business Units in USA.
 Interfacing with Program Teams for all activities and documentation related to customer orders.
 Managing all the technology related requirements, including technical feasibility study, budget, selection,
procurement, up-gradation / migration of hardware, software, database and applications.
 Coordinating with customers & shipping teams and making required shipping arrangements for delivery of
customer orders.
 Customer Relationship Management, Delivery Management to ensure customer satisfaction and reference-ability.
 Coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on
system implementation.
 Dealing with different vendors for contract negotiations, formulating SLA’s and ensuring work to be done as per
SLA.
 Handling all commercial documents like LC and others docs with customer and manufacturing business units in
USA.
 Generating weekly reports on Pending Customer Problems and RMAs.
 Handling and reviewing all the Reports Weekly and Fortnightly related to services and logistics.
 Making profit sheet for each order, giving details of revenue generated and presenting to management, post
completion of project. Develop project plan and responsible for profit & loss of projects.
Attainments:
 Distinction of being selected for overseas visit to manufacturing units of the company in various parts
of the USA for 1 month and understand process operations in Program Management and Services.
 Generated Service Business worth Rs. 30 crores.
 Deftly executed new projects for clients like Reliance, Videocon, Sun, Air Force etc.
 Successfully completed projects before timelines set.
 Dexterously provided complete services to key clients including:
o
Reliance Big TV, Sun TV. Sun Direct TV, Videocon DTH, Asianet News, NDTV, star News, CNBC, Indian Air
Force, India Army, Bharat Electronics Limited, ECIL, Bharti Airtel, Essel Shyam, India TV, etc.
Jun’ 04 – Nov’ 07:
Essel Shyam Communication Limited, Noida as National Customer Support Manager
It is one of the leading VSAT Service Provider with HO at NOIDA and branches in Mumbai, Chennai, Bangalore,
Hyderabad, Bhopal, Ahmedabad, Kolkata, etc. It deals in VSAT Services in C band, Ex C Band, KU Band, Media
Segment Teleport Hub Commissioning, etc. and handles products like Direcway from HNS, STM Products, SA
products, HNS DAMA Products, Radio Modems, Routers, RFT etc.
Role:
 Spearheaded Service Business & Customer Support at National Level as a profit centre.
 Heading Customer support function with a team of 200 Technical Staff (own employed & Frenchisee teams)
including Area Managers, Deputy Managers, Senior Engineers, Engineers, etc. for delivering complete customer
support.
 Administered Service Franchisee Network to provide service support for installed base of 5000 VSATS approx.
 Handling the complete Frenchise network at national level to provide services to customers.
 Preparing and negotiating SLA with frenchisee for providing services at national level.
 Reviewing Franchisee Services and approving their payments.
 Oversaw operations of Helpdesk Services with 4 members; generated different Service Formats and MIS Reports.
 Dealing with different vendors for contract negotiations and ensuring work to be done as per agreed SLA.
 Coordination of all implementation tasks involving our team as well as third party vendors as well as provides
consultation to clients on system implementation.
 Maintaining stock level for spares at service points and setting norms for timely availability.
 Reviewing different Service Formats and MIS Reports.
 Handling Test & Repair Centre for repairs of various products.
 Reviewing weekly reports on pending problems and RMA’s.
 Continuously interacted with:
o
Central Hub on Problem Prognosis.
o
Test & Repair Centre.
o
Clients for service issues, if any.
 Provided complete service support to Doordarshan, Jagran TV,and other clients for DSNG VANS.
 Involved in manpower planning and recruitment & Training of the technical staff.
 Involved in spares and logistics planning.
 Customer Relationship Management, Delivery Management to ensure Customer satisfaction and reference-ability.
 Provided complete service support to Doordarshan, Jagran TV and others for Mobile VSAT,s.
Attainments:
 Competently delivered service operations to key clients including:
o
ONGC, Stock Brokers like LKP, Investment, HSBC, CSIR, Press Trust of India, Bank of Tokyo, Oberoi
Hotels, MAA TV, Playwin (ZEE TV), E TV, Madhya Pradesh Treasury,etc.
o
Previous Assignments
In my previous assignments I worked with Customer Service Division of various Companies dealing in
Computer Hardware and Networking products and Solutions as per below:
DDE- ORG Systems Limited, Delhi as Regional Customer Support Manager – North
Handled complete Service Operations of the company in North Region.
IT&T Limited, Delhi as Service Manager
I was handling complete Service Operations of the company.
ICIM Limited, Delhi as Network Specialist
I was providing support on Networking Products & other PC Products to various Banking & Corporate Customers.
Zenith Computer Limited, Delhi as Senior Customer Support Engineer
I was providing support on various Networks to the customers.
Computer Point Limited, Delhi as Customer Support Engineer
I was providing support on various PC Products to various customers.
Trainings Attended


Sponsored by company for training on Service Management at CII.
Project Management Training for 4 days.
Education

Pursuing Post Graduate Diploma in Business Administration (PGDBA) by correspondence from Management
Studies Promotion Institute, New Delhi.

3 years Diploma in Electrical Engineering from Pusa Polytechnic, New Delhi in 1985.
Personal Minutiae
Date of Birth
:
23rd January 1965
Mailing Address
:
Flat - 87, Prayag Apartments, B-1, Vasundhara Enclave, Delhi – 110096