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W E L C O M E Dominic Shiu M.D. Family Practice Location: Allwood Medical Centre Suite 102, 2752 Allwood Street, Abbotsford, B.C. V4T 3R7 Telephone: 604-850-6893 Mission Statement Dedicated to provide superior healthcare, patient safety, with dignity, respect and compassion to achieve maximum longevity with attention to quality of life, while supporting clinical excellence. Education Medical School University of Toronto Faculty of Medicine – Medical Doctor Undergraduate University of Toronto Faculty of Science – Bachelor of Science, Major in Computer Science Practice Experience 15 years of office practice experience 18 years of Emergency room practice experience 15 years of acute care hospital inpatient care experience 3 years of specialized inpatient mentally handicapped chronic care facility experience Past hospital associations Staff Staff Staff Staff Staff Member – Bingham Memorial Hospital, Matheson, Ontario 1989-1994 Member – Geraldton District Hospital, Geraldton, Ontario 1994-1995 Member – Mercy Hospital, Corning, Iowa 1995-1998 Member – Lakeridge Health Bowmanville Hospital, Bowmanville, Ontario Member – Glenwood Resource Centre, Glenwood, Iowa 2003-2007 1 1998-2003 W E L C O M E Scope of practice and areas of interests: Cardiovascular - Hypertension/high blood pressure, heart failures, Angina/MI/heart attacks/coronary artery disease, valvular heart disease, arrhythmia/irregular heart beats, aortic aneurysm, peripheral vascular diseases, DVT/blood clots, carotid stenosis. Dermatology - General dermatology including fungal infections, herpes, shingles, chicken pox, dermatitis, urticaria/hives, cellulitis, psoriasis, burns, skin cancers. Emergency medicine - Acute cardiac care, traumatology, wound management, simple fractures, Endocrinology - Diabetes and complications, thyroid problems, lipid/cholesterol, osteoporosis Gastroenterology - Bowel cancers, peptic ulcers diseases, hernias, reflux oesophagitis, inflammatory bowel diseases like Crohns’ and ulcerative colitis, gastroenteritis, constipation, Celiac disease, hepatitis, pancreatitis, cholecystitis/gall bladder problems, appendicitis, nutrition, haemorrhoids, anal fissures, tube feeding. Gynecology - Breast problems, menstrual problems, vaginitis, urinary tract infections, gynecological infections, family planning/contraceptions, breast/ovary/uterine/cervical cancers, urinary incontinence, pap smear, domestic violence/counseling Hematology - Anemia, iron deficiency, vitamin B12, folate deficiency, anemia of chronic diseases, anticoagulations/blood thinning/ coumadin treatment, ASA, etc. thrombocytopenia, leukemias/lymphomas Infectious diseases -Bacterial/viral/fungal/parasitic/tuberculosis infections, strep throat, pharyngitis, scarlet fever, infectious mono, cellulitis, conjunctivitis, bronchitis, pneumonia, meningitis/encephalitis, endocarditis, mastitis, Sexually transmitted diseases, gastroenteritis, conjunctivitis, hepatitis, lymphangitis, post op infections, wound infections, immunizations. Nephrology - Kidney failures, kidney stones, pyelonehritis/kidney infections Neurology - Strokes/CVA/TIA, Mental retardations/cerebral palsy/post traumatic brain injury, dementia, headaches, epilepsy, Parkinsion’s disease, brain tumours, hydrocephalus, nystagmus, spinal cord problems, Bell’s palsy, post herpetic neuralgia, Trigeminal neuralgias Ophthamology - Conjunctivis/pink eye, scleritis, keratitis, stye, corneal abrasion/eye trauma, subconjunctival hemorrhage, periorbital cellulitis, cataracts. Orthopedics - Mechanical back pain, sciatica, simple fractures, carpel tunnel, frozen shoulder, bursitis, soft tissue injuries. ENT - Otitis media/otitis externa, pharyngitis/laryngitis, sinusitis, vertigo, labyringthitis, dysphagia, epistaxis/nose bleed, tonsillitis, peri-tonsillar abscess, croup, epiglottitis, tracheostomy Pediatrics - Nutrition, immunizations, growth and development, common genetics – Down’s syndrome, Turner’s syndrome, asthma, childhood anemia, GERD, pyloric stenosis, febrile seizures, diaper rash, scabies, ezema, enuresis/bedwetting, encoporesis, GI – vomiting and diarrhea, constipation, abdominal pain, appendicitis. Psychiatry - Psychotic disorders: schizophrenia, paranoia, affective disorder: depression, mania, bipolar disorder, seasonal affective disorder, post-partum depression, Anxiety disorder: panic disorder, anxiety, alcoholism. Respiratory - COPD: asthma, emphysema, chronic bronchitis, pulmonary embolus, cystic fibrosis, pneumonia, bronchitis, pulmonary fibrosis, tuberculosis, pneumonthorax, pulmonary hypertension, pleurisy, lung cancer. Rheumatology - Rheumatoid arthritis, Lupus, Scleroderma, gout Urology - Inguinal hernia, prostate problem, urinary problems, scrotal swellings, erectile dysfunctions, sexually transmitted disease, phimosis, infertilities, hematurias, bladder cancer, painful urinations 2 Office Policies Your good health starts with a good patient doctor relationship A commonly overlooked and under-rated key factor to a successful medical practice is good patient doctor relationship and communication. As the saying goes, “It takes two to tango”, we want to make sure we are dancing to the same beat. Therefore, as a new patient, I recommend you to go through a trial period of at least 3 visits over 3 to 6 months to get better acquainted and understand each other, to see if I can serve your need. Helping you maintain a healthy life starts with understanding your needs and concerns and for us to explain to you how that can (or cannot) be done. How to help reduce waiting time at our office Contrary to popular believe, doctors do not enjoy making their patients wait, as least I don’t. As a matter of fact, we always try our best to be on time but it is just the nature of the business where patients themselves cannot always judge the seriousness of their ailments and a 5 minute diagnosis of indigestion could just as well be a 30 minute potential heart problem. Barring any nasty surprises, all our patients should not have to wait too long if we all arrive on time and respect the patient with an appointment right after us. If you are in a hurry or feel really ill, do speak up to the receptionist and we will try to accommodate everyone in a fair and appropriate manner. Why we don’t give renewal prescriptions over the phone Medications all have side effects and that is why the government does not allow it to be freely available for you to pick up at the local grocery store. Even aspirin has side effects with certain illnesses. That is why we need to monitor how the medication is doing with you. This goes back to importance of good patient doctor communication. The diagnostic process involves not just sound, i.e. words, but also sight, smell and feel. It is my responsibility as a doctor to give you a thorough analysis. Only on very rare occasions if the patient is severely debilitated, and the alternative is worse than poor monitoring will exceptions be granted. We hope you understand that we do this for your sake, not ours. Why we don’t call you to tell you your test results Calling you to tell you the test results is not a policy that some doctors set up to help you save time. It is a system to help them save time. I believe it is in fact a bad system where patients falsely make conclusions on having a clean bill of health until they do get a call. Not all doctor offices are efficient and test results could get misfiled and patients falsely believe that “they are ok as the doctor didn’t call”. Famous last words. The best practice is for you to come back so we can sit down and review the test results properly. What are the implications? Is follow up necessary? Will I be charged or blacklisted if I miss an appointment? We understand we all have extenuating circumstances. Please call us as soon as you can if you have to cancel or even if you know you are going to be late. This helps us better manage the appointment schedule and helps everyone out in the end. The cut off for cancellation is 4 working hours before the appointment, after that you will be billed. The first no show you will be given a friendly verbal warning, the second no show you will be billed and will not be seen until your bill has been settled and you will be discharged from the practice after the third occurrence. Why is the secretary asking me so many questions? No, she is not being nosey. She needs to know what your problems are so she can schedule the proper amount of time for you, so the patient after you doesn’t have to wait for an hour. This goes back to helping us all be efficient and reducing your waiting time as well. Other services Photocopies can be made at a nominal charge after they have been properly reviewed. W E L C O M E First Name___________________Middle Name_________________Last Name____________________________________ DOB(dd/mm/yyyy)__________________________Age_________Gender___ ________Marital Status_____________________ Address________________________________________________________ ________________________________________ City___________________________Province___________________Postal Code____________________________________ Phone #’s H____________________________W____________________________C__ ______________________________ Best Day time Phone number to contact(H/W/C)______________Occupation__________________________ __________ Email______________________________________ Health Card number_________________________________________ Next of Kin____________________________________Contact phone #_________________________________________ Medical Information: Previous medical problems(including past, chronic, ongoing, and new, also all surgeries) _______________________________________________________________ ________________________________________ _______________________________________________________________ _______________________________________________________________ 4 W E L C O M E _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ __________________________________ Family History of medical problems _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _________________ Smoking(if yes, amount)__________Alcohol(if yes, amount)_____________Other addictions________________________ Allergies_______________________________________immunizations____ _________________________________________ Medications taking, including over the counter, herbs, vitamins, supplements _______________________________________________________________ ________________________________________ _______________________________________________________________ ________________________________________ _______________________________________________________________ ________________________________________ Other family members also seeing Dr. Shiu _______________________________________________________________ ________________________________________Medical-legal, insurance, 5 W E L C O M E worker’s compensation board issues: _______________________________________________________________ ________________________________________ How did you hear about us _______________________________________________________________ ________________________________________ I acknowledge that I have received a copy of the office policy and have read it and understand its implications and abide by it. __________________________ ____________________ Your Signature Date 6