Download Phone-glish - Women With Disabilities Australia

Phone-glish
A short dictionary of mobile communication in Australia
developed by Louise and Bob Bannister
for Women With Disabilities Australia
June 2008
Disclaimer
Welcome to Phone-glish, a PowerPoint tool to help you make sense of phone
jargon. It is a simple glossary of telecommunications terms in alphabetical
order.
Unfortunately it won’t solve all your phone confusion - it only gives brief
explanations. So WWDA accepts no responsibility for any action taken on
reliance of Phone-glish contents.
ADSL
ADSL stands for Asymmetric Digital Subscriber Line. It is a type of Broadband
connection which uses your landline and a modem to link to the Internet.
ADSL is usually faster than a dial-up connection, and you can use your phone
at the same time that you are connected to the Internet. The speed of your
connection depends on how close you are to the telephone exchange.
ADSL2 and ADSL2+ are faster types of ADSL and cost more to use.
AMTA
AMTA stands for Australian Mobile Telecommunications Association.
It is an organisation that represents Australia’s mobile telecommunications
industry. Their web site is at http://www.amta.org.au/.
Bluetooth
Bluetooth is the name of one type of local wireless network.
It works over distances of a few metres, and so is ideal for replacing the
multitude of cables that usually join computer equipment (keyboards, mice and
printers) together. It can also be used to link mobile phones to the same sorts
of devices such as ear pieces.
Broadband
Broadband is a high-speed way of transmitting data. Any data transmission
faster than dial-up speeds is considered to be broadband. It can be used for
Internet, but also for video and phone connections. Some types of broadband
are ADSL, Cable, and satellite.
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Cable
Cable is a type of broadband data connection.
‘Cable broadband’ is provided via a cable landline to your house or business.
Most cables can carry Internet and television services at the same time.
Caller ID
Caller ID shows you the incoming number of the person who is phoning you.
You can use this to decide whether to answer a call or not. That phone
number is stored on a mobile phone’s ‘call history’ so you can phone back.
You can also hide your Caller ID, so the person you are phoning cannot see
your phone number. You will need to contact your phone service provider to
find out how to do this.
Call Waiting
Call Waiting is the beeping sound you hear when you are already on the phone
and a second person calls. Depending on which phone service you have, you
can choose to switch over to the second call, or call back when you are
finished.
Contact your service provider to find out how to switch on, or switch off, ‘Call
Waiting’.
CAUTION: Make sure you ask how much extra it will cost to use the ‘Call
Waiting’ service before you decide if it is worthwhile.
Cap
A capped phone service can limit how much you pay each month for your
phone.
Suppose that your mobile phone service is ‘capped’ at $30 per month, with
$100 credit. This really means that the cost of the mobile phone is $30 per
month, and you have credit for $70 of free calls. If you use $80, you have
exceeded the CAP by $10, so that your bill for the month will be $40 ($30 plus
the excess of $10).
Confusing, huh?
CAUTION: There are many, many capped plans available. Generally the lower
the size of the CAP, the higher the cost of your calls.
CDMA
CDMA stands for Code Division Multiple Access. It is a way for mobile devices
to talk to each other.
In Australia, there were two CDMA networks. One, run by 3 and Hutchison,
closed down in 2005. The other, run by Telstra, was used mostly in regional
Australia, and closed down on 28 April 2008. The Telstra CDMA network has
been replaced by NextG. CDMA is still used in some other countries.
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Communication device
A communication device may be a phone, cordless phone, mobile phone,
satellite phone, computer, laptop, handheld computer or other device that is
linked to a network that allows you to communicate. This means having an
exchange of information between two or more points.
Computer
A computer is a device which processes many sorts of data. At first they were
gigantic in size and filled whole rooms. Then we learned to make them smaller
and smaller, so they could fit into our offices, and then into our lounge rooms
and bedrooms. Now they are so small they fit on our laps and in our pockets.
They help run our phones, cars, banks and supermarkets. In fact these days
they are pretty well unavoidable.
Conference Call
A conference call allows people with different phone numbers at different
locations to talk together during the same phone call, instead of having a
conversation with just one person. You might use them for important family
meetings, to have a committee meeting for your club, or talk with staff at a
remote office.
Your Service Provider can tell you how to organise a Conference Call. You may
have to start an account with a Conference Call company such as ‘Genesys’,
‘MyConference’ and ‘Quorum’.
CAUTION: Conference Calls can be very expensive. The person who organises
the Call will be sent the Bill for the cost of the Conference Call.
Cordless Phone
A cordless phone allows you to use your phone while you move around your
home or business. It has two parts, a base station and a handset. The base
station stays plugged into both the landline (via the phone attachment on the
wall) and to the electricity supply.
The cordless phone handset will only work within a short distance (50-100
metres) of the base station. To move around more, you will need a mobile
phone.
Data
Data is any information that can be sent from one communications device to
another. Data can include text, voices, pictures and video. Data is sent from
one device to another over a network.
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DEP
Disability Equipment Programs (DEP) are programs available to provide
specialised telecommunications equipment to people with special needs so they
can access a standard phone service. Telstra’s DEP is considered to be the
main program. Optus’ DEP is a smaller program.
If you are not a Telstra customer, your Service Provider should be able to rent
equipment from the Telstra DEP on your behalf. Make enquiries about it.
There are other disability services available.
Dial-Up modem
A dial-up modem connects to the Internet using your landline.
Dial-up internet connections are generally slow to transfer data, and you can’t
use your phone while connected to the Internet. Any connection which
transfers data faster than dial-up is called broadband.
See also ADSL.
Disability Services

National Relay Service (NRS)

Disability Equipment Program (DEP)

Telstra Disability Services (information you should check out)

Teletypewriters (TTY)

Disability Enquiry Hotline
http://www.telstra.com.au/disability/catalogue/apply.htm

Directory Assistance Helpline (an easy read explanation)
http://www.bca.org.au/natpol/Telstra_Disability_Services.htm#_Toc153270
812
Ethernet
Ethernet is the name of the most commonly used type of Local Area Network
(LAN). Ethernet LANs are used in offices to link computers together using
wires.
See also WiFi.
The plug for an Ethernet cable looks like the one for your home phone but is
just a bit bigger.
GSM
GSM stands for Global System for Mobile Communications. World-wide GSM is
the most common way that mobile phones talk to each other.
GSM pioneered SMS. It also uses TDMA.
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Hotspot
Hotspot is a place that offers a public WiFi service. They are usually cafes,
restaurants, libraries, or airports. If you have a WiFi device, you can access
the Internet at such places, usually for a fee.
iDEN
iDEN is a system developed by the company Motorola that puts mobile phone
and two-way radio functions into the one device.
Think of it as a mobile phone mixed with a walkie-talkie. The walkie-talkie can
be used over a greater range than most mobile phone systems. It is “trunked”,
meaning that communication is kept private to a small group.
Internet
The Internet is a network made up by linking computers and other devices
from all around the world.
You access the Internet through an ISP.
ISP
ISP stands for Internet Service Provider. It is a company or organisation that
connects you to the Internet.
LAN
LAN stands for Local Area Network. A computer network that allows several
devices in the same house or building to talk to each other.
Landline
A landline is a wire that comes into your house or business. It can be used for
both telephone and data. It most cases it is your “home phone“. You rent a
landline from a service provider.
See ADSL, Cable, Dial-up, Twisted pair
Laptops
A laptop is a small computer, but one not small enough to fit in your pocket. If
it fits in your pocket, it is a Palmtop.
Laptops usually have an inbuilt Modem to connect to the Internet. The
connection can use a physical link via an Ethernet cable from computer to the
phone plug, or via a wireless connection using WiFi. It may be able to talk to a
number of other devices like a digital camera or mobile phone using the
wireless Bluetooth system.
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Mobile network
Mobile Networks connect your mobile phone or computer to other phones or
the Internet. They are run by a Service Provider.
To use a Mobile Network, you need a mobile phone and to choose a mobile
network service provider to subscribe to. Which one you choose will depend
on the Phone Plans they offer and how much you want to pay.
A SIM card in the phone connects you to the Mobile Network, and stores all
information about your phone use.
Mobile Phone
Mobile phones differ from ordinary phones in that they do not need a landline
to work; and differ from cordless phones in that they can be used a long way
from a base station. Mobile Phones use a Mobile Network.
Mobile phones offer all POTS services, plus 2G and 3G services.
Mobile phone standard
There are many different ways in which mobile phones can talk to each other.
Each is governed by a different ‘Standard’.
It can be thought of as a way to allow people to talk in a crowded room. TDMA
restricts when people can talk, so that only one pair are speaking at once.
CDMA allows more people to talk at the same time, but each connected pair
talks a different ‘language’, so that there is no confusion between the different
‘conversations’.
See CDMA, GSM, iDEN, NextG, TDMA, 3G
Modem
A modem is usually a box that plugs in between your computer and your
landline. It also plugs into the power point. A modem allows you to send and
receive data. Most mobile phones can also work as a modem when connected
to a computer.
See Dial-up, ADSL.
MMS
MMS stands for Multimedia Messaging Service. It is sending pictures, spoken
messages or short videos via a phone.
MMS is different from SMS, which can only be used for text.
Multimedia
Multimedia is messages and documents that have more than just writing and
text. Multimedia includes sounds, pictures and video. Multimedia is a type of
data.
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National Relay Service
The National Relay Service (NRS) is an Australia-wide telephone access service
provided for people who are deaf or have a hearing or speech impairment. It is
also available to anyone who wants to call someone with a hearing or speech
impairment (via TTY).
The NRS website is: http://www.relayservice.com.au/
There are other disability services available.
Network
A network is a way of linking phones, computers and other devices together.
See also: Bluetooth, Ethernet, Internet, LAN, Mobile Network, WAN.
NextG®
Telstra’s 3G mobile network. It is the largest mobile network in Australia.
Telstra’s CDMA customers were encouraged to move to NextG® when the
Telstra CDMA network closed on 28 April 2008.
Optus
Optus is the second largest telecommunications company in Australia. It is
owned by Singapore Telecommunications.
Optus owns Virgin Mobile. It has its own network, but uses Telstra Wholesale
to provide network services where its customers are not covered by the Optus
network.
It is a Mobile Network provider, a Service Provider for home phones, and an
Internet Service Provider.
More information can be found at http://www.optus.com.au/home.
Optus’ DEP
Optus operates a small Disability Equipment Program (DEP) offering a number
of equipment solutions such as TTYs and Volume Control Handsets. Optus also
provide advice on mobile phones for hearing aid users.
More information on the DEP is at:
http://www.optus.com.au/portal/site/aboutoptus/menuitem.813c6f701cee5a1
4f0419f108c8ac7a0/?vgnextoid=ad08a47491954010VgnVCM10000029a67c0a
RCRD&vgnextchannel=d4078f1c28554010VgnVCM10000029a67c0aRCRD !!!!
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Overseas
There are world standards which govern how phone networks in different
countries can talk to each other. Before you take your mobile phone overseas,
you need to contact your service provider to organise Global Roaming.
CAUTION: There will be different charges for Global Roaming depending on
which country/ies you travel in and whether you use a pre-paid or post-paid
service.
Palmtop
A palmtop is a computer that is small enough to fit in your pocket. They are
also called ‘organisers’. Usually they don’t use the Windows program
commonly used by computers. Often, these devices will double as a mobile
phone, or at least talk to your mobile phone using WiFi or Bluetooth. You may
have heard people talk about their: PalmPilot, Message Pad, Pen Pad or Pocket
Book.
Phone
Once a black box with a handpiece and a dial, phones are now push-button
devices with which you can talk, message, send photos, watch television, surf
the Internet and just about anything else. This is called progress.
Since there was no acronym for phones, one had to be invented. They are
called POTS.
Post-paid
Post-paid is one way to pay for your mobile phone service. With post-paid you
pay your service provider for the calls you have made during the past month.
This means you sign a contract for a monthly phone plan and the service
provider bills you for your phone usage.
CAUTION: Most contracts are for a 24 month period – so be sure you can
afford the costs.
See also prepaid, Cap.
POTS
POTS stands for Plain Old Telephone Services. A regular home telephone.
Most modern home phones have features such as Call waiting, Caller ID,
Conference calls and Speed dialling. Many households use a cordless phone to
have the freedom to take calls anywhere round the home.
If you need special features, like a large buttons home phone, you may be
eligible to a Big Button Phone through the Telstra Disability Equipment
program.
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Pre-paid
Pre-paid is one way to pay for your mobile phone service. With pre-paid you
pay your service provider to supply you with a certain credit.
You can get started by buying a complete Start-Up Kit which includes a mobile
phone handset. If you already have a handset, you may need to just buy a
SIM card.
You decide how much credit you wish to pre-pay for, according to how much
you think you will use the phone, and the sort of phone calls you make. Prepaid packages come in $30, $40, $50, etc, lots.
You cannot use your phone unless you have paid for this credit. If you use up
all the credit you will not be able to make further calls.
There are 1000’s of pre-paid outlets in the shops these days.
CAUTION: There are many different plans. Most plans have a time expiry – so
you might run out of time before you have used up all your credit, and then
you lose the unspent credit.
See also post-paid.
Satellite phones
Satellite phones connect to a network by talking to a satellite in space. For
this reason, they can be used almost anywhere, but are expensive to buy and
to run. They are used in very remote locations or in areas where reception of
other networks’ signals is poor.
Service Provider
Service Provider is another name for a commercial company which provides a
phone service. Sometimes just the word Provider is used or just the letters
‘SP’. They may also be referred to as Telecommunications Service Providers.
See Optus, Telstra, Vodafone, Virgin Mobile, 3.
SIM card
A SIM card is a little card that fits in the back of your mobile phone to tell the
mobile network who you are. Your SIM card may also hold your personal
information, such as addresses and phone numbers you use, or a calendar, or
reminders.
If you change your phone number you will probably have to change your SIM
card. Mobile number portability means that if you change the mobile network
you use you can keep the same phone number, but you may have to get a
new SIM card. If you just change phones, all you need do is move your SIM
card to the new phone.
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Skype
Skype is a free downloadable computer program that allows you to use VoIP to
make telephone calls over the Internet, using your computer. You can also buy
a Webcam (computer camera) to plug into your computer and make Video
over IP calls. Calls between computers using Skype are free. Calls to
landlines, mobile phones and overseas are cheap.
See http://www.skype.com/intl/en/
SMS
SMS stands for Short Message Service. It is also known as Texting. These
days, nearly all mobile phones allow you to send SMS. You type a message on
your mobile phone keypad, and send it to another phone.
A newer system, called MMS, allows you to send Multimedia messages.
Speed Dialling
Instead of dialling a long number, speed dialling lets you set a certain digit to
do the same thing. So instead of entering your Aunt Mabel’s eight-digit
number, you can set up your phone so all you do is press one digit. This is
very handy if you tend to hit the wrong button when dialling a long number.
TDMA
TDMA stands for Time Division Multiple Access. It is a way for mobile devices
to talk to each other. 2G, GSM, cordless (DECT) phones, and iDEN use TDMA.
TDMA breaks data into very short time slots, with each device only sending
and receiving in its own time slot. This contrasts with CDMA, where several
devices can talk at once, but each device uses its own code.
Telstra
Telstra is the largest telecommunications company in Australia. Telstra owns
the majority of Australia’s landlines. It was formerly a government-owned
monopoly, and so inherited an obligation to provide access to a telephone
landline to every Australian (the Universal Service Obligation). As a result,
Telstra provides extra services and equipment for those with a disability. Their
website is http://www.telstra.com/
Telstra’s DEP
Telstra runs a major Disability Equipment Program (DEP). Telstra’s DEP has
been designed to provide eligible customers with specialised equipment to
access the standard telephone service. Equipment may be viewed online OR
enquire at a Telstra Shopfront and ask for a copy of their Disability Equipment
Program catalogue. More information is at:
http://www.telstra.com.au/disability/catalogue/equipment.htm
Telstra also provides additional services for people with disabilities.
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Telstra disability services
To comply with the USO, Telstra provides a range of services to help people
with disabilities. These include an operator-assisted Directory Assistance
Helpline. See their website at
http://www.telstra.com.au/disability/catalogue/additional.htm
Telstra Wholesale
Telstra Wholesale is a branch of Telstra that sells wholesale network services
to other companies, for re-sale to consumers.
It can be found at http://telstrawholesale.com/
Texting
Texting is a noun that has become a verb. To ‘text’ someone is to send short
messages between mobile phones, using SMS. It has unavoidably produced its
own variation of English, intended to keep messages as short as possible:
If U dnt txt 2day UR 
Another way to send text is via TTY.
TTY
Teletypewriters (TTYs) allow you to send and receive text messages over a
telephone. People with speech or hearing difficulties can have text-to-text
conversations with other TTY users, or they can use the National Relay Service
to have text to voice calls with other users. Telstra supplies a number of TTY
models through the Disability Equipment Program (DEP).
Twisted pair
Somewhat disappointingly, this just means two wires twisted together. It is
one form of landline. Using a twisted pair in a phone cable reduces
electromagnetic interference.
Universal Service Obligation (USO)
The Telecommunications (Consumer Protection and Service Standards) Act of
1999 provides that the Minister may declare that one or more
telecommunications companies must take on certain obligations, including
access to landlines to every Australian, provision of public phones and data
services, and provision of telecommunications services for people with
disabilities. The provider of the USO is currently Telstra.
The Act can be found at
http://www.comlaw.gov.au/comlaw/Legislation/ActCompilation1.nsf/0/2C1FD3
871B6122E9CA257364000C77F9
More information about the USO is at:
http://www.acma.gov.au/WEB/STANDARD/1001/pc=PC_2491
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Virgin Mobile
Virgin Mobile is a telecommunications company which was originally a
partnership between Optus and Virgin Mobile (UK), but which is now owned by
Optus. Optus provide network services for Virgin, but Virgin does all the sales,
billing and customer relations.
Their webpage is http://www.virginmobile.com.au/.
Vodafone
Vodafone is a telecommunications company, owned in Australia by the UKbased Vodafone Group. Vodafone offers GSM and Satellite services.
Their webpage is http://www.vodafone.com.au/
Voicemail
Voicemail records messages for you to listen to later on. So if you miss a call
or you are already on the phone, the person calling is able to leave a message
for you.
VoIP
VoIP stands for Voice over Internet Protocol. It is a way to speak to people all
around the world, using the Internet and a VoIP headset, or phone connected
to a modem or computer. Usually people use a computer to access VoIP, but
some phone companies now offer VoIP mobile phones.
You can also buy a computer camera (Webcam) to talk via Video over IP. This
sends your picture and enables you to see the people you are talking to. Some
new computers have inbuilt microphone and Webcam. If not, you can purchase
them at low cost from a variety of stores.
Video over IP stands for Video over Internet Protocol.
See SKYPE
WAN
WAN stands for Wide Area Network. Any network that is bigger than a LAN is a
WAN. The biggest WAN is the Internet.
WiFi
WiFi stands for Wireless Fidelity. It is one type of Wireless Networking. WiFi
can be used for a home or business network (LAN), or for larger networks
(WAN). WiFi is found in most new computers and laptops, as well as in some
handheld devices and mobile phones.
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WiMAX
WiMAX stands for Worldwide Interoperability for Microwave Access. It is a type
of wireless networking to provide broadband communication, that works over
larger distances than WiFi.
WiMAX potentially works over 20-30 km, so long as there is ‘line of sight’ to
the transmitter, and not to much reflection of microwaves bouncing off
obstacles in between. There are very few WiMAX networks in Australia.
Wireless networking
Wireless networking links computers, phones and other devices together
without using wires.
See Bluetooth, WiMAX, WiFi
1G
1G was the ‘first’ generation of mobile phones. They were big and clunky. You
needed a briefcase or a car to carry them around. You can’t get them any
more, and even if you could, they wouldn’t work. They were replaced by more
modern phones, which where called ‘second’ and ‘third’ generation.
Technically, the major difference between first and second generation phones
is that 1G used analogue technology, but 2G, 3G, NextG, etc, use digital
signals.
2G
2G was the second generation of mobile phone. 2G phones can send and
receive text messages and some other data, but can’t make full use of
multimedia and the Internet.
See 1G, 3G, NextG, 4G
3G
3G is the third generation of mobile phone. Most mobile phones sold in
Australia are now 3G.
3G phones can send text and multimedia messages, surf the Internet and can
even be used to watch television. What you can do with a 3G mobile phone
depends greatly on which Mobile network you choose.
In Australia, 3G services are provided by Optus, Telstra, Vodafone and 3.
3
3 is a telecommunications company owned by Hutchison Whampoa in Hong
Kong. 3 was the first company to offer 3G services in Australia. 3’s own
network covers major metropolitan areas. Outside that area 3 customers use
Telstra’s networks. Their webpage is http://www.three.com.au/.
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4G
4G (also known as Beyond 3G) is a general name used world wide for the next
developments with mobile phones and wireless communications. 4G will
deliver much higher data rates (more information delivered much more
quickly) than 3G, and devices will be able to ‘roam’ across networks to find
the most suitable one.
See 1G, 2G, 3G.
About us
Women With Disabilities Australia is:

for women with all types of disabilities

run by women with disabilities, for women with disabilities

a national disability organisation

a national women’s organisation

a national human rights organisation

WWDA is a voice for the needs and rights of women with disabilities
This WWDA project was supported by the Australian Government through the
Telecommunications Consumer Representation Grants Program of the
Department of Broadband, Communications & the Digital Economy.
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