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PharmaSim Case Preparation
PharmaSim Case Preparation

... but also for others, such as friends, families, or relatives. Consumers highly rely on their habitual brands or someone’s suggestions to select the OTC products. When purchasing the product for others, consumers will purchase it according to others’ needs. Thereby, the decision making process in Pha ...
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Touchpoint

A Touchpoint (contact point, customer contact, Moment of Truth, point of contact) describes the interface of a product, service or brand with customers/users, non-customers, employees and other stakeholders, before, during and after a transaction. This may be applied in business-to-business as well as business-to-consumer environments.
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