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Customer Relationship Management, Part I
Customer Relationship Management, Part I

... • Customers who are extremely satisfied are 6 times more likely to repurchase than customers who are merely satisfied. • A satisfied customer will tell 5 people while a dissatisfied customer will tell 9 people. ...
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... Scientific theories, however, are fundamentally different. They are constructed to be blown apart if proved wrong, and if so destined, the sooner the better. “Make your mistakes quickly” is a rule in the practice of science. I grant that scientists often fall in love with their own constructions. I ...
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... 2. Marketing-information management involves gathering, accessing, synthesizing, evaluating, and disseminating information. 3. Pricing involves determining and adjusting prices to maximize return and meet customers’ perceptions of value. 4. Product/Service management involves obtaining, developing, ...
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... Likewise, to effectively design effective advertising and promotions programs, these processes must be understood and considered. It is important to point out that the development of successful marketing communication programs begins with understanding why consumers behave as they do. Those who deve ...
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... In 2009, LaunchSquad started offering video services, then in 2010 expanded into content and editorial services. In 2012 LaunchSquad launched a new content marketing company, [http://www.original9.com Original9 Media], with Jeff Davis at the helm, who was Founding Editor at Business 2.0 prior to ...
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... marketers whose customers include other businesses, the government and/or institutions. It explores the buying behavior of these organizations and highlights how the product development and management processes for such customers differ from the processes used for consumer marketing. MKTG 330. Integ ...
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Direct Marketing: An Imperative In Building Effective Comunication

... their decisions to purchase. Furthermore, it helps to inform them on the current developments in the respective enterprise. Promotion entirely has to do with public communication with intention of influencing the purchase and usage of company products and services (Ukaj, 2013). Based on the definiti ...
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... communications where the different modes work together to create a seamless experience for the customer and are presented with a similar tone and style that reinforces the brand's core message. • Some of the most common goals of IMC campaigns include increasing brand awareness, generating sales and ...
Integrated Marketing Communications: Advertising and Sales
Integrated Marketing Communications: Advertising and Sales

... and Strategy and electronic media. This is justified on the grounds that messages can reach large numbers of people and inform, persuade, and remind them about the firm’s offerings. The traditional way of defining advertising is as follows: It is any paid form of nonpersonal presentation of ideas, good ...
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Target audience

A target audience is the intended audience or readership of a publication, advertisement, or other message. In marketing and advertising, it is a specific group of people within the target market at which a product or the marketing message of a product is aimed (Kotler 2000). For example, if a company sells new diet programs for men with heart disease (target market), the communication may be aimed at those men but also perhaps at their spouses (target audience). Targeted marketing and targeted advertising strive for narrowcasting rather than broadcasting.A target audience can be formed of people of a certain age group, gender, marital status, etc., e.g. teenagers, females, single people, etc. A combination of factors, e.g. men aged 20–30 is a common target audience. Other groups, although not the main focus, may also be interested. Discovering the appropriate target market(s)and determining the target audience is one of the most important activities in marketing management (Niewenhuizen et al. 2000). Perhaps the biggest mistake it is possible to make in targeting is trying to reach everybody and ending up appealing to no-one.
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