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... businesses that have not used fair business practices. They will often contact a business and try to persuade that business to correct poor practices. A service the BBB performs is publicizing information about unfair business practices and what to watch out for as consumers. Sometimes, the BBB will ...
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... They process orders, respond to customer questions on product availability and delivery, handle complaints and returns Customer service professionals work in many different areas of a company: sales, order processing, credit, marketing, or product/service development. ...
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Customer experience

Customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction includes a customer's attraction, awareness, discovery, cultivation, advocacy and purchase and use of a service. It is measured by the individual's experience during all points of contact against the individual's expectations.Analysts and commentators have increasingly recognized the importance of managing the customer's experience.
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