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All That Glitters is Not Gold: Digging Beneath the Surface of Data
All That Glitters is Not Gold: Digging Beneath the Surface of Data

... analysis. Observational personalization systems analyze clickstream data and dynamically serve personalized content based on that analysis (Mulvenna et al., 2000). This data is then fed to a recommendation engine where it is compared to profiles of previous visitors in order to provide the current u ...
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Key Mindset of Embracing E-commerce
Key Mindset of Embracing E-commerce

... channel. In the all-in-1 sales environment, collaboration between companies in the industrial chain becomes more and more important. Precise price information and real time industry upstream and downstream information; company public reputation monitor; competitor information analysis… ...
Chapter 11 - satm.bilkent.edu.tr
Chapter 11 - satm.bilkent.edu.tr

... Often, the decision makers for a hotel stay are meeting planners, corporate travel planners, and travel agents who make travel plans for entire firms or associations. They must be contacted personally by the hotel’s sales staff through personal selling. Since individual business travels come from va ...
Things You Should Know About Salesforce Marketing Cloud
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... more customer data (big data) than ever before. But the quantity of data only matters if you’re smart about using it to power 1:1 customer journeys. It’s never been more important to develop real relationships with your customers. As the world’s most powerful 1:1 digital marketing platform, Marketin ...
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... • Improved marketing intelligence : embedded reporting and analytics functionality provides valuable management insights into markets, customers, campaigns, events and so on, leading to enhanced efficiency and effectiveness. • Improved customer experience : customers receive personalized, relevant c ...
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... – Technology allows marketers to profile customers in real-time and assess their lifetime value (LTV) to the firm. – Some customers may be too expensive to retain given the low level of profits they generate. – Firms should focus on developing and managing long-term relationships with more profitabl ...
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... – Technology allows marketers to profile customers in real-time and assess their lifetime value (LTV) to the firm. – Some customers may be too expensive to retain given the low level of profits they generate. – Firms should focus on developing and managing long-term relationships with more profitabl ...
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MT 219 Marketing Seminar

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What Is CRM, Really?

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Marketing Data Lake for Superior Customer Service

... Informatica’s architecture enables more data to be ingested and delivered for marketing analytics, with the added benefit of built-in security and governance ensuring more trusted insights from more data without more risk. This gives marketing analysts a trusted 360-degree view of the total customer ...
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Integrated Marketing - Flathead Valley Community College
Integrated Marketing - Flathead Valley Community College

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Chapter 1 - NMSU College of Business
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... A free gift to every customer who fills out a registration card. A hardware store supermarket might give each registrant a free pair of pliers. A stationer might offer a free pen or some floppy disks. A sweepstake offering a number of major prizes but allowing every person who registers to win som ...
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Customer relationship management

Customer relationship management (CRM) is an approach to managing a company’s interaction with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.
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