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Marketing Optimisation
Marketing Optimisation

... achieving targets, across direct marketing activity. No overall campaign goal Marketing campaigns need to be able to demonstrate their return on investment and contribution to the business goals. Traditional campaign tools don’t have the ability to adhere to and monitor an objective such as maximum ...
Free-to-Play Marketing Strategy
Free-to-Play Marketing Strategy

... price once you are buying it, is that the work of developers of F2P products only really starts when the game is released. It is highly important to maintain customer‟s interest in the game, since the longer they use it the more likely they will bring profit to a company. So, in this scenario main g ...
Marketing Strategy Chapter 4
Marketing Strategy Chapter 4

... some managers insisted that that local television advertising was crucial to creating brand equity and generating revenues; others believed the company was heavily overspending. To resolve the predicament, DFG decided to use a controlled experiment. First, to ensure causality, it defined the treatme ...
Marketing Strategy Chapter 4
Marketing Strategy Chapter 4

... some managers insisted that that local television advertising was crucial to creating brand equity and generating revenues; others believed the company was heavily overspending. To resolve the predicament, DFG decided to use a controlled experiment. First, to ensure causality, it defined the treatme ...
Customer Intelligence in the Era of Data-driven Marketing
Customer Intelligence in the Era of Data-driven Marketing

... Peter Drucker once stated that “The aim of marketing is to know and understand the customer so well that the product or service fits him perfectly… and sells itself.” True as that may be, the flaw in this definition – and that of many others about marketing – is that the company is not mentioned any ...
Download Full Article
Download Full Article

... Customer Life Time Value is believed to be important in relationship marketing by many authors. It is seen to be important for customer selection. That is identifying and selecting the customers with potential for high contribution, with whom to establish a long term relationship with and invest in ...
Chapter 8 - PPT Marketing Plan and Marketing Research
Chapter 8 - PPT Marketing Plan and Marketing Research

... Level 4: Customer Partnership. The company has embraced a customer service attitude as an all-encompassing part of its culture. Customers are part of all major decisions. Employees throughout the company routinely use data mining reports to identify the best customers and to serve them better. The f ...
Creating the Marketing Plan
Creating the Marketing Plan

... Level 4: Customer Partnership. The company has embraced a customer service attitude as an all-encompassing part of its culture. Customers are part of all major decisions. Employees throughout the company routinely use data mining reports to identify the best customers and to serve them better. The f ...
Marketing Optimisation
Marketing Optimisation

... across direct marketing activity. No overall campaign goal Marketing campaigns need to be able to demonstrate their return on investment and contribution to the business goals. Traditional campaign tools don’t have the ability to adhere to and monitor an objective such as maximum profit or response. ...
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chapter11

... Former customers can be reactivated by targeting them with incentives. ...
(Key) Account Management
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... by manipulation of buyer behavior: 4P’s, STP(*), PLC, 4C’s (**) . Increase the number, the volume and the value of transactions based on customer needs. Creating, developing and maintaining a relationship (network) based on value creation and distribution by solving customer problems. Create value o ...
Marketing Awareness
Marketing Awareness

... (a) Strengths – It includes all the characteristics of a company which is not with other companies. It needs to be exploited. (b) Weakness – It gives a inside look of the areas where there is scope for improvement (c) Opportunities – It includes external chances that can be used to improve performan ...
Presenting Sponsor Presenting Sponsor Program
Presenting Sponsor Presenting Sponsor Program

... Omni-channel is consuming marketers today across all channels. Your customers are looking for an omni-channel experience that delivers relevancy, transparency, and value at each transaction point with a particular brand. They require more knowledge of the brand on a variety of different channels to ...
New Developments in B-to-B Loyalty Marketing
New Developments in B-to-B Loyalty Marketing

... · Incentive Programs ...
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Chapter 1

... institutions, and results at a societal level. ...
Differentiating Your Retail Store with New Delivery Options
Differentiating Your Retail Store with New Delivery Options

... by 20171 and an increased focus on creating a seamless omnichannel customer experience, the ability to offer online order fulfillment and returns options is a key battleground opportunity for differentiation. According to a recent customer experience study, 62 percent want to buy items online and ma ...
Empirical Evaluation of Customer Loyalty in Malaysian Retail Outlets
Empirical Evaluation of Customer Loyalty in Malaysian Retail Outlets

... influence customers to shop continuous. A survey of 200 respondents was conducted and reliability test is measured to present the constructs whereas descriptive analysis and Pearson correlation is used to analyze the research questions. The overall findings confirm the importance of customer loyalty ...
Interactive Marketing and Its Impact on Customer
Interactive Marketing and Its Impact on Customer

... Abstract - Purpose: To examine the impact of interactive marketing on customer satisfaction. Design/methodology/approach: A questionnaire derived from previous studies and the relevant Literature was completed by 100 mobile communication service providers’ customers in Jaffna district, SriLanka. Sin ...
Advances in Environmental Biology
Advances in Environmental Biology

... Quality means meeting the requirements of customer. All service have to be aimed at meeting the customer requirements by eliminating non quality traits [42]. Parasuraman et al [36] unambiguously support the notion that service quality, as perceived by customer, stems from a comparison of what they f ...
Christian Grönroos
Christian Grönroos

... Resources used to provide this support are Service activities (”services”), Physical products, Information, Infrastructures, Servicescapes, Time and People (Service employees, The Customer, Fellow Customers) ...
Marketing, Strategy, and Competitive Analysis
Marketing, Strategy, and Competitive Analysis

... then satisfaction is achieved. Consumers are savvy and will choose based on the level of satisfaction that corresponds with the price. If a bottle of Coca-Cola were priced at $5 while a liter of Pepsi-Cola was priced at $1, it is likely that the sales of Coke would decrease. If these were the only t ...
Chapter 5
Chapter 5

... • Relationship Marketing: is a marketing strategy that emphasizes building lasting relationships with customers and suppliers. • Stronger relationships can result in:  Greater long-term satisfaction.  Greater customer loyalty.  Greater customer retention. ...
INCREASIG MARKET PENETRATION IN CONSUMER GOODS
INCREASIG MARKET PENETRATION IN CONSUMER GOODS

... core message from our work has been that, for a brand to grow they must increase the number of purchasers. As obvious as it sounds, we have found that often our clients are thinking in terms of targeting niches and increasing wallet spend within those niches. It has led to brands focusing on depth o ...
Oracle Marketing Cloud for Wealth Management
Oracle Marketing Cloud for Wealth Management

... Modern Marketers choose Oracle Marketing Cloud to build customer obsessed cultures, create and manage ideal customers, and power revenue performance. They use award-winning technology and expertise to transform marketing by truly knowing the customer, engaging with cross-channel marketing, and achie ...
The Need
The Need

... IBM Business Partner Integritie approached the department with a solution that would be able to integrate and work with existing infrastructure while adding stronger controls and more flexible best practices. Integritie introduced its cloud-based solution, SMC4, which helps provide a filter for inco ...
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Customer relationship management

Customer relationship management (CRM) is an approach to managing a company’s interaction with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.
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