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Zhang
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... role because it could achieve quick response and reduce the lead time (Lo et al. 2008). Understanding the characteristics of fashion supply chain is the first step for managing the supply chain. Fashion supply chain is both complex and highly fragmented, which involves all activities of an organizat ...
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Customer relationship management

Customer relationship management (CRM) is an approach to managing a company’s interaction with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.
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