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Chapter 2—Adapting Marketing to the New Economy
Chapter 2—Adapting Marketing to the New Economy

... important point is that the New Economy assuredly places the customer more firmly in the driver’s seat for decisions on her/his product and service choices (customization and customerization). In addition, there have been and will be many changes in business and marketing practices as both consumers ...
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... them and those intended for other audiences. IMC not only integrates the marketing ...
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... of or interest in a product, usually in addition to standard merchandising techniques, as advertising or personal selling, and generally consisting of the offer of free samples, gifts made to a purchaser, or the like. ...
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... Companies must now juggle thousands—in some cases, millions—of price points while seeking to maintain a consistent pricing and communications strategy across an ever-increasing number of products and vehicles. Even companies that use state-of-the-art approaches to analyze and improve their pricing ...
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... Customer Needs, Wants, and Demands: The most basic concept underlying marketing is ‘human needs’. Human needs are states of felt deprivation (including food, clothes, shelter, security and water). These are physical, social, and individual needs. These needs were not created by marketers; they are ...
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... receive an email from Joanna that has a picture of another dead body. And the toe tag bears your friend's name. These days, audiences want to be both informed and entertained. So elaborate online marketing campaigns like Microsoft's -- which marry product plugs and high-tech entertainment -- are inc ...
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Customer engagement

Customer engagement (CE) is the engagement of customers with one another, with a company or a brand. The initiative for engagement can be either consumer- or company-led and the medium of engagement can be on or offline.
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