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Lecture 2 - Strategy in Services
Lecture 2 - Strategy in Services

... provided, stated in terms of results produced for customers? How are these elements supposed to be perceived by the target market segment, by the market in general, by employees, by others? How do customers perceive the service concept? What efforts does this suggest in terms of the manner in which ...
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... Revising different authors‟ views about segmentation, gives possibility to come up to the principal criterions for marketing segmentation. First of all, segment must exist and not to be an object of the marketers‟ imagination. Existing market must be measurable or identifiable in terms of size and p ...
IOSR Journal of Business and Management (IOSR-JBM)
IOSR Journal of Business and Management (IOSR-JBM)

... Buy Green to Save Green- A Study on Green Marketing which focused on these efforts outperformed in the financial markets compared to those that have not during the economic crisis. The study revealed common characteristics among more sustainability-focused companies that may have led to better perf ...
the influence analysis of integrated marketing communication mix on
the influence analysis of integrated marketing communication mix on

... Promotion will help to raise the public awareness and therefore, increase sales. Frequently advertised through media will cause the people’s interest to buy a product. Company reputation and association with quality products will build positif perspective of the customer. Marketing does not involve ...
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... Most people think of marketing as a way for a firm to make profits. In addition, marketing isn‘t useful only in big countries with well-developed economies. It can also jump-start the economies of less developed countries by actually creating markets, which is putting buyers and sellers together. Ma ...
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... borders and understand differences across countries in the structure of segments • Segments that transcend national borders include consumers with compelling similarities that lead to similarities in purchasing behavior • Where there are no such similarities, firms must customize the product, the pa ...
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... accept that something is better than nothing – this is especially so if the customer cannot afford to pay for an equivalent service (e.g. basic education services); • providing a service to customers which they must have even if they do not want it (e.g. Revenue & Customs services). ...
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... strategy. Among the changes that businesses make as they move towards globalization is a shift in marketing emphasis from product brands to corporate branding. In an era when companies can no longer base their strategy on a predictable market or a stable preferential product range, the ground rules ...
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... Continuous database marketing is an extension of database marketing where customers are either targeted periodically based on changes in behaviour, or made marketing offers at a touch point 11-31, The key difference between a continuous campaign and a one-off campaign is that a continuous campaign w ...
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... Philippines (Watson, et al., 2010). The demand for these products is thus based on deeply entrenched cultural beliefs that people with paler skin are of higher social status or, in India, of a higher caste, than those with darker skin, making the former more attractive and leading to better paying j ...
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... makes something and then sells it, with marketing taking place in the selling process. Companies that subscribe to this view have the best chance of succeeding in economies marked by goods shortages where consumers are not fussy about quality, features, or style  Example: basic staple goods in deve ...
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... The development of vivid memories is relevant to the study of how brand attitudes are formed. Marketers realize that developing long-standing, learned connections between products and memorable experiences is a potent way to build and keep brand loyalty. In this chapter, we’ll explore how learned as ...
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Sensory branding

Sensory branding is a type of marketing that appeals to all the senses in relation to the brand. It uses the senses to relate with customers on an emotional level. Brands can forge emotional associations in the customers' minds by appealing to their senses. A multi-sensory brand experience generates certain beliefs, feelings, thoughts and opinions to create a brand image in the consumer's mind.Sense: Any of the faculties, as sight, hearing, smell, taste, or touch, by which humans and animals perceive stimuli originating from outside or inside the body.Sensory marketing: Marketing techniques that aim to seduce the consumer by using his senses to influence his feelings and behaviour.
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