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CHAPTER 4
CHAPTER 4

... system, a marketing management information-processing model, and a decision unit. The 1990s and beyond will show that an MIS will serve as a nerve center, providing instantaneous information and monitoring the marketplace continuously so that management can adjust activities as conditions change. ...
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The theory of relational exchange within marketing systems

... payoffs, but might evolve on a less «rational basis». For instance, relationships can be a result of inertia (Assael 1992) in that a customer undertakes repeat purchase on the basis of situational cues, such as familiarity or personal ties. The absence of rational decision input has been addressed i ...
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Product planning

Product Planning is the ongoing process of identifying and articulating market requirements that define a product’s feature set.Product planning serves as the basis for decisions about price, distribution and promotion.Product planning is the process of creating a product idea and following through on it until the product is introduced to the market. Additionally, a small company must have an exit strategy for its product in case the product does not sell. Product planning entails managing the product throughout its life using various marketing strategies, including product extensions or improvements, increased distribution, price changes and promotions.
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