• Study Resource
  • Explore Categories
    • Arts & Humanities
    • Business
    • Engineering & Technology
    • Foreign Language
    • History
    • Math
    • Science
    • Social Science

    Top subcategories

    • Advanced Math
    • Algebra
    • Basic Math
    • Calculus
    • Geometry
    • Linear Algebra
    • Pre-Algebra
    • Pre-Calculus
    • Statistics And Probability
    • Trigonometry
    • other →

    Top subcategories

    • Astronomy
    • Astrophysics
    • Biology
    • Chemistry
    • Earth Science
    • Environmental Science
    • Health Science
    • Physics
    • other →

    Top subcategories

    • Anthropology
    • Law
    • Political Science
    • Psychology
    • Sociology
    • other →

    Top subcategories

    • Accounting
    • Economics
    • Finance
    • Management
    • other →

    Top subcategories

    • Aerospace Engineering
    • Bioengineering
    • Chemical Engineering
    • Civil Engineering
    • Computer Science
    • Electrical Engineering
    • Industrial Engineering
    • Mechanical Engineering
    • Web Design
    • other →

    Top subcategories

    • Architecture
    • Communications
    • English
    • Gender Studies
    • Music
    • Performing Arts
    • Philosophy
    • Religious Studies
    • Writing
    • other →

    Top subcategories

    • Ancient History
    • European History
    • US History
    • World History
    • other →

    Top subcategories

    • Croatian
    • Czech
    • Finnish
    • Greek
    • Hindi
    • Japanese
    • Korean
    • Persian
    • Swedish
    • Turkish
    • other →
 
Profile Documents Logout
Upload
Open-Book Accounting in Networks
Open-Book Accounting in Networks

... are expected not to act contrary to the network’s benefit. In Figure 1, non-members are located outside the Supply Network and the End Customer represents non-members in this context. Seal et al. (1999) report on a U.K. customer-supplier relationship that was developed toward partnership. In this ca ...
Customer Experiences That Engage and Convert
Customer Experiences That Engage and Convert

... How are merchandisers and marketers able to identify high-value opportunities and determine what’s effective across an infinite number of customer paths and goals? One way is by investing in analytics; however, these typically report on a channel’s performance but offer little actionable insight. As ...
Marketing - University of Tennessee Extension
Marketing - University of Tennessee Extension

... the admission or sales price should • Consumer preferences be higher than the break-even • Strengths, weaknesses, prices and market share of competitors price. How much higher you set • Market prices your price should be determined by the willingness of your potential Calculating a break-even price ...
CHAPTER 2 Strategic Planning
CHAPTER 2 Strategic Planning

... In the situation (or SWOT) analysis, the firm should identify its internal strengths (S) and weaknesses (W) and also examine external opportunities (O) and threats (T). When examining external opportunities and threats, marketing managers must analyze aspects of the marketing environment in a proces ...
Revisiting-Marketing..
Revisiting-Marketing..

... The time-centric context is now being fundamentally affected by “new growth economics,” characterized primarily by increasing returns to scale. This changes both the volume and speed aspects of market evolution, creating the need for new lawlike generalizations such as the democratization of innovat ...
MANAGEMENT- (Paper- IV) INTERNATIONAL MARKETING
MANAGEMENT- (Paper- IV) INTERNATIONAL MARKETING

... Competition in organization from different countries is also one of the major reasons for International business. In the past we had heard of multinationals from West- USA, U.K. France, dominating the International business. But now the situation has reserved. The Indian Multinationals like TATAS, M ...
Discussion and analysis of the marketing strategy of Coke
Discussion and analysis of the marketing strategy of Coke

... is a tool for deciding the main marketing strategy that should be used depending on whether both the product and market are either new or pre-existing.9 Since Coke Zero has existed for 10 years in the US market, and is comparable to other diet cola soft drinks that have existed within the soda marke ...
marketing tips
marketing tips

... increased competition, and the evolution of different philosophical approaches. The stages overlap but in general terms they are as follows: a. The Production Orientation Stage (until the 1930’s) This approach focused on manufacturing goods which tended to sell regardless of their quality since they ...
Engineering Communications to Improve the Customer
Engineering Communications to Improve the Customer

FREE Sample Here
FREE Sample Here

... 47) Briefly describe the six categories of service outputs. Answer: Service outputs can be classified into six general categories: bulk breaking, spatial convenience, waiting or delivery time, product variety and assortment, customer service, and information sharing. Bulk breaking refers to the end- ...
Market Segmentation and Target Marketing
Market Segmentation and Target Marketing

Moriarty_8e_Basic_02
Moriarty_8e_Basic_02

... and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders.”—American Marketing Association Prentice Hall, © 2009 ...
Expeditionary Marketing
Expeditionary Marketing

... Incumbents often invest in both improving existing technology and developing new Incumbents often underestimate viability of new developments ...
ADC
ADC

... Use a translator. Language is one of the main problems affecting world trade because businesspeople do not all speak the same language. When businesspeople meet to develop joint ventures or sell products to one another, they may have difficulty communicating because of language differences. To resol ...
Can Time Pressure and Discount Strategy of Mobile Coupons Affect
Can Time Pressure and Discount Strategy of Mobile Coupons Affect

... and discount coupons); (3) Incentives not related to product/price (e.g., gifts and competitions). Mobile coupon is regarded as a digital coupon that is similar to paper coupon, offering price incentives in short-run sales promotions (Bacile & Goldsmith 2011). In mobile couponing, promotional strate ...
Chapter 8 New Product Development
Chapter 8 New Product Development

... Chapter 1). Significant incentives exist for firms to continuously introduce viable new products to the markets they serve. The financial payoff from successful new product introductions can help many firms overcome the slowing growth and profitability of existing products and services that are appr ...
Chapter 1
Chapter 1

... brand equity ...
market - Entrepreneurship @PresUniv
market - Entrepreneurship @PresUniv

... The Marketing Mix Price strategies should reflect what customers are willing and able to pay. Promotion strategies deal with how potential customers will be told about the new product, what the message will be, when and where it will be delivered, and with what inducements to buy. ...
Customer Portfolio Management: Toward a Dynamic Theory of
Customer Portfolio Management: Toward a Dynamic Theory of

... the supplier’s products and services. This reduces uncertainty about expected benefits and costs of continuing the relationship and thus enhances the relative attractiveness of the supplier relative to other suppliers (Hoch and Deighton 1989). Repetitive interaction creates familiarity with the cust ...
对外经济贸易大学全球营销题库答案
对外经济贸易大学全球营销题库答案

... 30. Market research firms are discovering that global clients want more than mere descriptions of what is happening in the marketplace, they want explanations of why it is happening. This suggests an increased emphasis on( ...
Mastering Analytical Marketing Initiatives
Mastering Analytical Marketing Initiatives

... measurement system in place to control it is a serious risk. In any case, steps. These next steps will translate to decisions about the best CM CRM is much more than simply trying to automate the things your functionality choices and capabilities. business is already doing. The focus on measurable r ...
Survey Of Market Segmentation Practices Used By
Survey Of Market Segmentation Practices Used By

... Table 1: Profile of life insurance companies.................................................................... 19 Table 2: Products offered by life insurance companies...................................................20 Table 3: Market segmentation criteria........................................ ...
Slide 1 - roddneumann
Slide 1 - roddneumann

... Make sure you clearly understand customers' inquiries. Customers' inquiries are not always phrased in such a way that employees can easily determine what customers want to know. Employees should find out exactly what the customers are asking in order to give them the most accurate answers. Inquiries ...
MKT-Review - Teacher Spaces
MKT-Review - Teacher Spaces

... Make sure you clearly understand customers' inquiries. Customers' inquiries are not always phrased in such a way that employees can easily determine what customers want to know. Employees should find out exactly what the customers are asking in order to give them the most accurate answers. Inquiries ...
unsafe
unsafe

... Make sure you clearly understand customers' inquiries. Customers' inquiries are not always phrased in such a way that employees can easily determine what customers want to know. Employees should find out exactly what the customers are asking in order to give them the most accurate answers. Inquiries ...
< 1 ... 19 20 21 22 23 24 25 26 27 ... 202 >

Service parts pricing



Service Parts Pricing refers to the aspect of Service Lifecycle Management that deals with setting prices for service parts in the after-sales market. Like other streams of Pricing, Service Parts Pricing is a scientific pursuit aimed at aligning service part prices internally to be logical and consistent, and at the same time aligning them externally with the market. This is done with the overarching aim of extracting the maximum possible price from service parts and thus maximize the profit margins. Pricing analysts have to be cognizant of possible repercussions of pricing their parts too high or too low in the after-sales market; they constantly have to strive to get the prices just right towards achieving maximum margins and maximum possible volumes.The after-sales market consists of service part and after-sales service. These areas often account for a low share in total sales, but for a relatively high share in total profits. It is important to understand that the after-sales supply chain is very different from the manufacturing supply chain, and hence rules that apply to pricing manufacturing parts do not hold good for pricing service parts. Service Parts Pricing requires a different outlook and approach.Service networks deal with a considerably higher number of SKUs and a heterogeneous product portfolio, are more complex, have a sporadic nature of demand AND have minimal response times and strict SLAs. Companies have traditionally been content with outsourcing the after-sales side of their business and have encouraged third-party parts and service providers in the market. The result has been a bevy of these operators in the market with strict price competition and low margins.Increasingly, however, companies are realizing the importance of the after-sales market and its impact on customer retention and loyalty. Increasingly, also, companies have realized that they can extract higher profit margins from the after-sales services market due to the intangible nature of services. Companies are investing in their after-sales service networks to deliver high levels of customer service and in return command higher prices for their parts and services. Customers are being sold the concept of total cost of ownership (TCO) and are being made to realize that buying from OEMs comes packaged with better distribution channels, shorter response times, better knowledge on products, and ultimately higher product uptime.The challenge for companies is to provide reliable service levels in an environment of uncertainty. Unlike factories, businesses can’t produce services in advance of demand. They can manufacture them only when an unpredictable event, such as a product failure, triggers a need. The challenge for Service Parts Pricing is to put a value to this customer need. Parts that are critical, for example, can command higher prices. So can parts that only the OEM provides in the market. Parts that are readily available in the market cannot, and must not, be priced to high. Another problem with after-sales market is that demand cannot be stimulated with price discounts, customers do not stock up service parts just because they are on discount. On the up-side, the fact that most service parts are inelastic means pricing analysts can raise prices without the adverse effects that manufacturing or retail networks witness.These and other characteristics of the after-sales market give Service Parts Pricing a life of its own. Companies are realizing that they can use the lever of service part pricing to increase profitability and don't have to take prices as market determined. Understanding customer needs and expectations, along with the company's internal strengths and weaknesses, goes a long way in designing an effective service part pricing strategy.
  • studyres.com © 2026
  • DMCA
  • Privacy
  • Terms
  • Report