• Study Resource
  • Explore Categories
    • Arts & Humanities
    • Business
    • Engineering & Technology
    • Foreign Language
    • History
    • Math
    • Science
    • Social Science

    Top subcategories

    • Advanced Math
    • Algebra
    • Basic Math
    • Calculus
    • Geometry
    • Linear Algebra
    • Pre-Algebra
    • Pre-Calculus
    • Statistics And Probability
    • Trigonometry
    • other →

    Top subcategories

    • Astronomy
    • Astrophysics
    • Biology
    • Chemistry
    • Earth Science
    • Environmental Science
    • Health Science
    • Physics
    • other →

    Top subcategories

    • Anthropology
    • Law
    • Political Science
    • Psychology
    • Sociology
    • other →

    Top subcategories

    • Accounting
    • Economics
    • Finance
    • Management
    • other →

    Top subcategories

    • Aerospace Engineering
    • Bioengineering
    • Chemical Engineering
    • Civil Engineering
    • Computer Science
    • Electrical Engineering
    • Industrial Engineering
    • Mechanical Engineering
    • Web Design
    • other →

    Top subcategories

    • Architecture
    • Communications
    • English
    • Gender Studies
    • Music
    • Performing Arts
    • Philosophy
    • Religious Studies
    • Writing
    • other →

    Top subcategories

    • Ancient History
    • European History
    • US History
    • World History
    • other →

    Top subcategories

    • Croatian
    • Czech
    • Finnish
    • Greek
    • Hindi
    • Japanese
    • Korean
    • Persian
    • Swedish
    • Turkish
    • other →
 
Profile Documents Logout
Upload
Basic Marketing Strategies for Improving Business Performance
Basic Marketing Strategies for Improving Business Performance

... revenue base, and pay on time (their accounts receivable do not exceed 30 days). Those in the lowest category are your most costly clients and should be removed from your customer base. In the business world, lasting relationships require that both buyers and sellers benefit. Sellers benefit simply ...
Principles of Business
Principles of Business

Reprint
Reprint

... Abstract Purpose- Intrigued by the poor market performance of M-Sente product of Uganda Telecom Limited (UTL), this study examined the relationship between marketing strategies and the market performance of M-Sente, a mobile money product of Uganda Telecom Limited. Specifically, study: examined the ...
2015 Holloway Competition Judging Guidelines and Scoring Rubric
2015 Holloway Competition Judging Guidelines and Scoring Rubric

... Question 6: What is your initial target market for your product/service and what is this market like? Is there a clear window of opportunity for the product, service or innovative business approach? Did you survey or talk to any prospective customers? What did they say about your product/innovation ...
Options for Organizing Small and Large Businesses
Options for Organizing Small and Large Businesses

... communicating, and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders. Marketing begins with discovering unmet customer needs and continues with researching the potential market; producing a good or service capable of sati ...
PPT Chapter 11
PPT Chapter 11

... communicating, and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders. Marketing begins with discovering unmet customer needs and continues with researching the potential market; producing a good or service capable of sati ...
A Business Marketing Perspective
A Business Marketing Perspective

... •IBM’s relationship with some key customers spans decades. ...
Unit 1 Functions
Unit 1 Functions

... a.) budget for their own marketing activities b.) but to provide the customer with assistance in paying for the product. ...
Market planning
Market planning

I. Product Decisions - Durham University Community
I. Product Decisions - Durham University Community

... minus costs, so price can only ever be reduced to a level where any additional revenue derived from selling additional units just balances with the increased cost of producing more units. Alternatively, price can only be increased to such a point where cost savings from producing fewer units just ba ...
marketing: creating superior customer value
marketing: creating superior customer value

... 3. Concept development and testing: development of the product idea stated in meaningful consumer terms and testing new product concepts with a group of target consumers to find out if the concepts have strong consumer appeal. 4. Marketing strategy development: designing an initial marketing str ...
Q e - OnslowNet
Q e - OnslowNet

... A spillover cost or benefit that accrues from the consumption or production of a good. An externality is an effect on others who did not have a choice and whose interests were not taken into account when a good was produced or consumed. ...
mba iv semester exam 2013 model answer code
mba iv semester exam 2013 model answer code

THE CHANGE IN MARKETING
THE CHANGE IN MARKETING

... that can be offered to or benefits offered a market for attention, for sale that are acquisition, use or essentially consumption and that intangible and don’t might satisfy a need or result in the want ownership of anything  Examples: food, electronics, cars,  Examples: banking, jewelry, clothing, ...
Introduction A study of business management is incomplete without
Introduction A study of business management is incomplete without

... buyers are price sensitive. The aim is to open a suitable cost advantage over competitors and the company’s lower cost edge as a basis for either under pricing competitors and gaining market share at their expense or earning a higher profit margin by selling at the going market prices. A cost advant ...
MBA MKT MAN - CH07
MBA MKT MAN - CH07

Conducting Market Research with Limited Budgets
Conducting Market Research with Limited Budgets

... dominated by well-established businesses that enjoy lower costs and can charge lower prices than a smaller business. In other words, a start-up will face stiff competition if it tries to set-up in a mass market. An entrepreneur needs to be satisfied that there is likely to be a demand for the produc ...
Lecture 2 - United Nations University Fisheries Training Programme
Lecture 2 - United Nations University Fisheries Training Programme

The Product Life Cycle
The Product Life Cycle

... Skimming strategy is used to help the company recover the costs of developMent as well as capitalize on the price insensitivity of early buyers. ...
PDF
PDF

... markets are being split into smaller niches as consumer choices become highly differentiated due to income variations or socioeconomic changes. Second, a simple commodity market is gradually transformed into a highly differentiated product market in order to fulfill consumer preferences for product ...
Behavioral Segmentation
Behavioral Segmentation

... conservative attitudes toward medication and a deep concern over health. They see possible dangers in frequent use of remedies, are concerned over side effects, and afraid of remedies with new ingredients and extra potency. To cope with these concerns they are strongly oriented toward medical author ...
OKBIT22 Managing International Relations
OKBIT22 Managing International Relations

...  B-2-B customers are different than B-2-C customers  They require more time, money, effort  Mass marketing is for independent consumers, it doesn’t work with B-2-B customers  There is no real relationship with a person buying consumer goods and the company selling them  But you need a relations ...
principles-of-market..
principles-of-market..

... cigarette, you will have a taste of America. If the ad. is successful, the smoker will respond to the emotional appeal and buy the cigarette to get the imaginary taste of USA. A times, a consumer may be so much sold by the appeal that he may consciously or unconsciously start behaving and taking in ...
Definition Business marketing
Definition Business marketing

... -mainly qualitive research to find complex, buying motives -personal interviews - Technical knowledge required - Size of sample ...
Slide 1
Slide 1

...  Putting a value on goods and services ...
< 1 ... 108 109 110 111 112 113 114 115 116 ... 202 >

Service parts pricing



Service Parts Pricing refers to the aspect of Service Lifecycle Management that deals with setting prices for service parts in the after-sales market. Like other streams of Pricing, Service Parts Pricing is a scientific pursuit aimed at aligning service part prices internally to be logical and consistent, and at the same time aligning them externally with the market. This is done with the overarching aim of extracting the maximum possible price from service parts and thus maximize the profit margins. Pricing analysts have to be cognizant of possible repercussions of pricing their parts too high or too low in the after-sales market; they constantly have to strive to get the prices just right towards achieving maximum margins and maximum possible volumes.The after-sales market consists of service part and after-sales service. These areas often account for a low share in total sales, but for a relatively high share in total profits. It is important to understand that the after-sales supply chain is very different from the manufacturing supply chain, and hence rules that apply to pricing manufacturing parts do not hold good for pricing service parts. Service Parts Pricing requires a different outlook and approach.Service networks deal with a considerably higher number of SKUs and a heterogeneous product portfolio, are more complex, have a sporadic nature of demand AND have minimal response times and strict SLAs. Companies have traditionally been content with outsourcing the after-sales side of their business and have encouraged third-party parts and service providers in the market. The result has been a bevy of these operators in the market with strict price competition and low margins.Increasingly, however, companies are realizing the importance of the after-sales market and its impact on customer retention and loyalty. Increasingly, also, companies have realized that they can extract higher profit margins from the after-sales services market due to the intangible nature of services. Companies are investing in their after-sales service networks to deliver high levels of customer service and in return command higher prices for their parts and services. Customers are being sold the concept of total cost of ownership (TCO) and are being made to realize that buying from OEMs comes packaged with better distribution channels, shorter response times, better knowledge on products, and ultimately higher product uptime.The challenge for companies is to provide reliable service levels in an environment of uncertainty. Unlike factories, businesses can’t produce services in advance of demand. They can manufacture them only when an unpredictable event, such as a product failure, triggers a need. The challenge for Service Parts Pricing is to put a value to this customer need. Parts that are critical, for example, can command higher prices. So can parts that only the OEM provides in the market. Parts that are readily available in the market cannot, and must not, be priced to high. Another problem with after-sales market is that demand cannot be stimulated with price discounts, customers do not stock up service parts just because they are on discount. On the up-side, the fact that most service parts are inelastic means pricing analysts can raise prices without the adverse effects that manufacturing or retail networks witness.These and other characteristics of the after-sales market give Service Parts Pricing a life of its own. Companies are realizing that they can use the lever of service part pricing to increase profitability and don't have to take prices as market determined. Understanding customer needs and expectations, along with the company's internal strengths and weaknesses, goes a long way in designing an effective service part pricing strategy.
  • studyres.com © 2026
  • DMCA
  • Privacy
  • Terms
  • Report