Download Total Quality Management (TQM) is defined as - E-SGH

Total Quality Management (TQM) is defined as:
a management method relying on the cooperation of all members of an organisation. A
management method that centers on quality and on the long-term success of the organisation
through the satisfaction of the customers, as well as the benefit of all its members and society.
A product-quality program in which the objective is complete elimination of product defects.
The success of TQM in the workplace relies upon the strict observance of seven ‘principles’
of TQM:
Authority,earliest, ensure, set up, right, conducive, source, convinced, comply,
devolving, detected, under
1. Get it right the first time
Eliminate the risk of QC (quality control) failure at ………………. Build quality into the
design.
2. Make quality easy to see.
Keep a clean and organized environment. Keep designs such that faults can be
…………………… at the …………………………… possible stage.
3. Insistence upon compliance
All employees must be convinced that TQM is a good idea. Each must have a quality
consciousness and in the same way that the company insists that all employees
………………… with the philosophy, so each employee must ……………………, that
each part of the product conforms to specification.
4. Line stop authority
In keeping with the desire to correct faults at the earliest stage in the manufacturing
process, each operator on the line has the ……………………… to stop production if he
detects non-conformance in the product when it arrives at his workstation. This has the
effect of …………………………….. the responsibility for quality to everybody and of
taking it away from quality control.
5. Correct your own mistakes.
This means that rather than leaving faults to be corrected later they should be put
………… as soon as they occur.
6. 100% checks
Every part of the product should be checked and not just a few tests as might be the case
………………… the traditional quality control system. Because this would not be
possible when the product is finished, it must occur as the product is passing through
production.
7. Continuous improvement
Emphasis is placed upon improving the product or the process as often as is necessary in
order to increase quality. Again, the responsibility for this is placed upon everybody, and
in some companies groups are …………………………. so that employees can discuss
possible improvements in a …………………………….. environment. (‘quality circles’)
Just In Time - JIT
An inventory strategy, sometimes called lean production, companies employ to increase
efficiency and decrease waste by receiving goods only as they are needed in the production
process, thereby reducing inventory costs. It turns traditional manufacturing thinking on its
head. Rather than goods being pushed through production and supplying customers from
stock, JIT depends on customers’ requirements pulling goods through your production
system.
This method requires that producers are able to accurately forecast demand.
A good example would be a car manufacturer that operates with very low inventory levels,
relying on their supply chain to deliver the parts they need to build cars. The parts needed to
manufacture the cars do not arrive before nor after they are needed, rather they arrive just as
they are needed.
This inventory supply system represents a shift away from the older "just in case" strategy
where producers carried large inventories in case higher demand had to be met.
The advantages of JIT
The key b……………….. (korzyść) offered by JIT is the increase it can generate in
production efficiency and your c……………………….. (konkurencyjność)
These result from the eleimination of w………………….(marnotrawstwo)- of time,
………………………………..(surowców) and other resources.
I…………………… (wdrożenie) JIT can:
 …………………. (zapobiec) over-production
 Minimize waiting times and transport costs
 Save resources by s……………………. (usprawnienie) production systems
 Reduce the capital you have tied up in stock
 Dispense with the need for inventory operations
 Decrease product d…………………… (wady)
 It can also bring many of these advantages to your customers, so if you have a JIT
approach it can w………………….. (zdobyć) you new business
 As products are made ……………………… (na zamówienie), the risk that they
would not be sold is eliminated. This improves the company’s r……………….(zysk)
on equity by eliminating a major source of risk
 The company can react more rapidly to …………………. (popyt) changes
The disadvantages of JIT


Implementing thorough JIT procedures can involve a major o…………………
(restrukturyzacja,) of your business systems- it may be difficult and expensive to
introduce
It opens businesses to a number of risks, particularly those associated with your supply
chain. With no ………………….. (zapasy) to fall back on, a minor d………………
(zakłócenie) in …………………….(dostawy) to you business from just one supplier
could force production to stop at very short notice.