Download COMMUNICATION SKILLS Subject Code : BSCMCAJ-204 [E0510]

Roll No. ..............................
Total No. of Pages : 02
Total No. of Questions : 13
COMMUNICATION SKILLS
Subject Code : BSCMCAJ-204
[E0510]
Time : 3 Hrs.
Max. Marks : 75
INSTRUCTIONS TO CANDIDATES :
1. All questions of SECTION-A are compulsory. Each question carry
TWO marks.
2. Attempt any NINE questions from SECTION-B. Each question
carry FIVE marks.
SECTION–A
(15 × 2 = 30 Marks)
1. Write short notes on :
(a) Discuss selective perception and selecting retention theory.
(b) What do you understand by two step and multi-step theory?
(c) How is Shanon Weaver’s model different from linear concept ?
(d) Define Gate Keeping model.
(e) Write a short note on Business Report.
(f) Give two problems with relation to telephonic communication.
(g) What should you do when your telephone bell rings ?
(h) Give the characteristics of Schramm’s model.
(i) Write a brief note on the different ways of organising reports.
(j) What should you do if while on phone you suddenly feel the urge to
cough or sneeze ? Write a short note.
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(k) Write a short note on the uses of line charts.
(l) What do you understand by minute ?
(m) Mention any two advantages of non-verbal communication.
(n) Write a brief note on body language.
(o) What role does culture play in verbal communication ?
SECTION–B
(9 × 5 = 45 Marks)
2. Define commercial theory. Discuss how it is important in communication?
3. Give the functions of individual difference theory.
4. Differentiate between Laswell Model and Osgood Model.
5. Explain SMRC model in detail.
6. Discuss the types of report in detail.
7. Write an application letter, along with a resume, to a medical firm for the
Job of a Medical Representative.
8. Describe the etiquettes required for marking a telephonic call.
9. Write a notice to the staff members of the sales department of an organisation
informing them about an urgent meeting.
10. Discuss the organisation of a conference. How can it be conducted ?
11. Discuss the various charts used as visual aids in oral and written presentations.
12. Explain the principles of verbal communication.
13. Write notes on the following :
(i) Parallel gauge
(ii) Temporal communication.
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