Download SYSTEMS ADMINISTRATOR II – SAD2

Position Description -
SYSTEMS ADMINISTRATOR II
ABCWUA Position Description
SYSTEMS ADMINISTRATOR II
Status
APPROVED
Position Code
SAD2
Level
I28
Date
Aug 2014
Job descriptions are intended to present a general list of the tasks/duties performed by employees within this job
Classification. Job Descriptions are not intended to reflect all duties performed within the job.
POSITION SUMMARY
SYSTEMS ADMINISTRATOR 2 IS A FULL JOURNEY-LEVEL CLASS WITHIN THE SYSTEMS
ADMINISTRATOR JOB SERIES. PROVIDE COMPLEX AND DIFFICULT TECHNICAL
ASSISTANCE AND SUPPORT FOR STRATEGIC, INTER-DIVISIONAL WATER AUTHORITY
COMPUTER OPERATING SYSTEMS AND RELATED SYSTEM SOFTWARE AND HARDWARE
COMPONENTS. PERFORM A VARIETY OF COMPLEX SYSTEMS ANALYSIS DUTIES IN THE
INSTALLATION, TESTING, MAINTENANCE AND SUPPORT OF CENTRAL COMPUTER
OPERATING SYSTEMS HARDWARE AND SOFTWARE.
MIN EDUCATION & EXPERIENCE REQ
BACHELOR'S DEGREE FROM AN ACCREDITED COLLEGE OR UNIVERSITY WITH MAJOR
COURSE WORK IN INFORMATION SYSTEMS, COMPUTER SCIENCE OR RELATED FIELD,
PLUS SIX (6) YEARS EXPERIENCE IN SYSTEMS PROGRAMMING, ADMINISTRATION,
DESIGN, IMPLEMENTATION AND PROJECT MANAGEMENT EXPERIENCE.
ADDITIONAL REQUIREMENTS
ACTIVE DIRECTORY CERTIFICATION PREFERRED
POSSESSION OF, OR ABILITY TO OBTAIN AND MAINTAIN A VALID AUTHORITY
OPERATOR PERMIT (AOP) WITHIN SIX (6) MONTHS. A+ CERTIFICATION PREFERRED
MCSA CERTIFICATION PREFERRED
MCSE CERTIFICATION PREFERRED
NET+ CERTIFICATION PREFERRED
POSSESSION OF A VALID NEW MEXICO DRIVER'S LICENSE.
SECURITY+ CERTIFICATION PREFERRED
SUPERVISION RECEIVED/EXERCISED
RECEIVE GENERAL DIRECTION FROM HIGHER LEVEL SUPERVISORY OR MANAGEMENT
STAFF.
ESSENTIAL FUNCTIONS
Page: 1
Position Description -
SYSTEMS ADMINISTRATOR II
1. PROVIDE TECHNICAL ASSISTANCE AND SUPPORT FOR STRATEGIC WATER AUTHORITY
COMPUTER SYSTEMS/SERVERS AND RELATED SYSTEM SOFTWARE AND HARDWARE
COMPONENTS.
2. PERFORM A VARIETY OF COMPLEX SYSTEMS ANALYSIS AND PROGRAMMING DUTIES
IN THE DESIGN, DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF INFORMATION
SYSTEMS AND SUPPORTING COMPUTER HARDWARE AND SOFTWARE.
3. EVALUATE, INSTALL, TEST, AND IMPLEMENT NEW CENTRAL HARDWARE, OPERATING
SYSTEMS OR SYSTEMS SOFTWARE PACKAGES. INSTALL NEW VERSIONS, RELEASES OR
MAINTENANCE LEVELS OF EXISTING OPERATING SYSTEMS AND RELATED COMPONENTS.
4. DETECT, ISOLATE AND RESOLVE COMPUTER SYSTEM PROBLEMS UTILIZING VENDOR
COORDINATION AND SUPPORT AS NEEDED AND IMPLEMENT APPROPRIATE BYPASSES OR
OTHER RESOLUTIONS.
5. PARTICIPATE IN SYSTEM ADMINISTRATION ACTIVITIES INCLUDING SETTING UP
AND MONITORING BACKUP PROCESSES, ADDING NEW USERS, MODIFYING USER/GROUP
PROFILES, MONITORING AND TUNING SYSTEM/SERVER RESOURCES.
6. STUDY EXISTING INFORMATION PROCESSING SYSTEMS TO EVALUATE
EFFECTIVENESS AND DEVELOP SPECIFICATIONS FOR NEW SYSTEMS OR PROTOTYPE
SYSTEMS TO IMPROVE PRODUCTION OR WORKFLOW AS REQUIRED.
7. PREPARE WORKFLOW CHARTS AND DIAGRAMS USING AUTOMATED TOOLS TO SPECIFY
IN DETAIL OPERATIONS TO BE PERFORMED BY EQUIPMENT AND COMPUTER PROGRAMS
AND OPERATIONS TO BE PERFORMED BY PERSONNEL IN SYSTEM.
8. CONDUCT STUDIES PERTAINING TO DEVELOPMENT OF NEW COMPLEX INFORMATION
SYSTEMS TO MEET CURRENT AND PROJECTED NEEDS.
9. PLAN AND PREPARE TECHNICAL REPORTS, MEMORANDA, AND INSTRUCTIONAL
MANUALS AS DOCUMENTATION OF PROGRAM DEVELOPMENT FOLLOWING WATER AUTHORITY
AND INFORMATION TECHNOLOGY DOCUMENTATION STANDARDS.
10. COORDINATE AND CONDUCT USER TRAINING, EDUCATION AND PROBLEM SOLVING
SESSIONS. COUNSEL USERS REGARDING SYSTEM FUNCTIONALITY.
11. UPGRADE SYSTEM AND CORRECT COMPLEX ERRORS TO MAINTAIN SYSTEM AFTER
IMPLEMENTATION. DIRECT AND COORDINATE WORK OF OTHERS TO DEVELOP, TEST,
INSTALL, AND MODIFY PROGRAMS. TROUBLESHOOT COMPLEX PROBLEMS TO SOURCE.
ASSIST OTHER ANALYSTS IN RESOLVING COMPLEX WORK PROBLEMS RELATED TO FLOW
CHARTS, PROJECT SPECIFICATIONS, OR PROGRAMMING.
12. PREPARE TIME AND COST ESTIMATES FOR COMPLETING PROJECTS. PREPARE
GANTT AND PERT CHARTS USING AUTOMATED PROJECT MANAGEMENT TOOLS.
Page: 2
Position Description -
SYSTEMS ADMINISTRATOR II
13. DEVELOP REQUESTS FOR PROPOSALS (RFP)S. NEGOTIATE AND MANAGE VENDOR
CONTRACTS FOR INFORMATION TECHNOLOGY SERVICES.
14. PREPARE AND PRESENT PROJECT PROGRESS REPORTS FOR DIVISION MANAGEMENT
OR COMMITTEES. IDENTIFY PROBLEMS AND ISSUES. RECOMMEND SOLUTIONS.
15. REVIEW PROPOSED SYSTEMS SOFTWARE FOR COMPLIANCE WITH APPLICABLE
QUALITY ASSURANCE STANDARDS BEFORE ACQUISITION OR IMPLEMENTATION.
16. MANAGE THE RELATIONSHIP AND EXPECTATIONS OF USER PERSONNEL AND
DIVISIONS INCLUDING THE PREPARATION OF SERVICE AGREEMENTS.
17. PROVIDE STRATEGIC PLANNING DIRECTION AND TECHNICAL ASSISTANCE FOR
USER INFORMATION TECHNOLOGY PLANS.
18. PROVIDE TECHNICAL DIRECTION TO MEMBERS OF THE SYSTEMS STAFF AND OTHER
TECHNICAL STAFF
19. PARTICIPATE IN THE EMPLOYEE SELECTION/INTERVIEW PROCESS.
20. TRAIN, EVALUATE AND COMMUNICATE WITH ASSIGNED STAFF TO CORRECT
DEFICIENCIES.
21. DEVELOP AND/OR IMPLEMENT CHANGE CONTROL PLANS FOR BOTH PRODUCTION AND
SECONDARY SYSTEMS.
22. WORK CLOSELY WITH BOTH APPLICATIONS AND DATABASE GROUPS TO ENSURE
CURRENT AND FUTURE OPERATION HEALTH OF SYSTEMS.
SUPPLEMENTAL FUNCTIONS
1. ATTEND AND PARTICIPATE IN PROFESSIONAL GROUP MEETINGS. STAY ABREAST OF
NEW TRENDS AND INNOVATIONS IN THE FIELD OF INFORMATION SYSTEMS.
2. MAY BE REQUIRED TO PROVIDE 24X7 ON-CALL SUPPORT.
3. CROSS TRAIN IN OTHER AREAS TO GAIN A BETTER UNDERSTANDING OF THE
TECHNICAL FUNCTIONS PERFORMED.
4. PERFORM RELATED DUTIES AND RESPONSIBILITIES AS REQUIRED.
5. PERFORM COMPLEX, TECHNICAL, MANAGEMENT OR ADMINISTRATIVE TASKS, REPORT
TO SYSTEM MANAGER AS NEEDED.
PREFERRED KNOWLEDGE
Page: 3
Position Description -
SYSTEMS ADMINISTRATOR II
COMPLEX THEORIES AND APPLICATIONS OF COMPUTER SCIENCE
ADVANCED PRINCIPLES AND PRACTICES OF SYSTEM SOFTWARE INSTALLATION AND
SUPPORT
PRINCIPLES AND PRACTICES OF PROJECT MANAGEMENT METHODOLOGIES
BASIC BUDGETING, CONTRACTING, PURCHASING PRACTICES, POLICIES AND
PROCEDURES
PRINCIPLES OF PROJECT LEAD AND TRAINING
METHODS AND TECHNIQUES USED IN THE INSTALLATION, ADMINISTRATION,
MONITORING, UPGRADING AND PROBLEM RESOLUTION OF LARGE AND COMPLEX CENTRAL
COMPUTER SYSTEMS/SERVERS
SYSTEM DEVELOPMENT LIFE CYCLE PHASES, ACTIVITIES AND IMPLICATIONS
OPERATIONAL CHARACTERISTICS OF OPERATING SYSTEMS AND RELATED COMPONENTS
BASIC BUDGETING, CONTRACTING, PURCHASING PRACTICES, PROJECT MANAGEMENT
METHODOLOGIES, POLICIES AND PROCEDURES
PRINCIPLES AND PROCEDURES OF QUALITY ASSURANCE AND SECURITY RELATED TO
COMPLEX, LARGE COMPUTER APPLICATIONS
GATHERING BUSINESS REQUIREMENTS TO ACHIEVE BUSINESS OBJECTIVES
DEVELOPMENT AND SUPPORT OF PRIMARY, SECONDARY, DOWNTOWN AND SURFACE WATER
SURFACE LOCATION
KNOWLEDGE AND EXPERIENCE IN WINDOWS SERVER 2003, STANDARD AND
ENTERPRISE, 32 AND 64 BIT SYSTEMS, WINDOWS SERVER 2008, STANDARD,
ENTERPRISE AND DATACENTER, 32 AND 64 BIT SYSTEMS, NOVELL NETWARE 6.5, SUN
SOLARIS 9 AND 10, DATAONTAP, EMC LEGATO NETWORKER, SUN ILOM, IBM SERVER
GUIDE, CISCO WAAS MOBILE.
ABILITY TO UNDERSTAND AND CONFIGURE ALL RAID LEVELS.
BASIC UNDERSTANDING OF DATA STORAGE INCLUDING SAN, NAS, VOLUME, LUN AND
CLOUD
KNOWLEDGE AND EXPERIENCE USING MICROSOFT HYPER-V
ABILITY TO CREATE VIRTUAL SERVERS IN BOTH A UNIX AND WINDOWS ENVIRONMENT
METHODS AND TECHNIQUES USE IN ADMINISTERING A VIRTUAL SERVER AND PC
ENVIRONMENT
KNOWLEDGE AND EXPERIENCE ADMINISTERING A MICROSOFT ACTIVE DIRECTORY (AD)
INFRASTRUCTURE
CREATING AND MAINTAINING MICROSOFT ACTIVE DIRECTORY POLICIES FOR BOTH
GROUPS AND INDIVIDUALS
KNOWLEDGE OF MICROSOFT SYSTEM CENTER MANAGEMENT SUITE
PREFERRED SKILL/ABILITY
PERFORM HIGHLY ADVANCED SYSTEM PROGRAMMING DUTIES
ASSUME MAJOR PROJECT MANAGEMENT RESPONSIBILITIES ASSIGNED
ESTABLISH AND MAINTAIN EFFECTIVE WORKING RELATIONSHIPS WITH THOSE
CONTACTED IN THE COURSE OF WORK
COORDINATE THE WORK OF LOWER LEVEL STAFF
INSTALL, TROUBLESHOOT AND UPGRADE LARGE AND COMPLEX CENTRAL COMPUTING
SYSTEMS/SERVERS
EVALUATE, TEST, IMPLEMENT AND SUPPORT OPERATING SYSTEMS MAJOR SYSTEM
COMPONENTS
DEVELOP STANDARDS AND METHODOLOGIES FOR THE ADMINISTRATION OF
AUTHORITY CENTRAL COMPUTER SYSTEMS/SERVERS
COMMUNICATE CLEARLY AND CONCISELY, BOTH ORALLY AND IN WRITING
PRINCIPLES AND PRACTICES OF PROJECT MANAGEMENT
PRINCIPLES OF PROJECT LEAD AND TRAINING
UTILIZE AUTOMATED PROJECT MANAGEMENT TOOLS
WORK INDEPENDENTLY IN THE ABSENCE OF SUPERVISION
Page: 4
Position Description -
SYSTEMS ADMINISTRATOR II
WORKING CONDITIONS
OFFICE AND COMPUTER ROOM ENVIRONMENT; EXPOSURE TO COMPUTER SCREENS
PHYSICAL REQUIREMENTS
MAINTAIN PHYSICAL CONDITION APPROPRIATE TO THE PERFORMANCE OF ASSIGNED
DUTIES AND RESPONSIBILITIES SUCH AS: SITTING, STANDING FOR PROLONGED
PERIODS OF TIME AND EXTENSIVE USE OF COMPUTER KEYBOARD.
MAINTAIN EFFECTIVE AUDIO-VISUAL DISCRIMINATION AND PERCEPTION NEEDED FOR
MAKING OBSERVATIONS, COMMUNICATING WITH OTHERS, READING, WRITING AND
OPERATING ASSIGNED EQUIPMENT.
Page: 5