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CANTO 2006
Ivan Bril
CALA Sales Director
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com
Creation/Revision Date: 30.01.2006
CANTO 2006
Typical Drivers to Seek for a New Billing System
We cannot launch We have outgrown
new products becauseour
it current system:
It is too slow and the no. ofWe want to take on
We
cannot
launch
takes
too long
to change
„products“ becomes
We havecustomers
too many
convergent
prepaideven unmanageable corporate
the billing system,
BUT
we cannot
create
systems
in place.
We
for simple
things
/ postpaid
products
complex
billing and
need
to rationalize
hierarchies
reduce TCO
We need to start
putting systems in
place that support
revenue settlement
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com
We have been told by
internal audit that we
have to get revenue
leakage under
control
Creation/Revision Date: 30.01.2006
CANTO 2006
Traditional Billing Architecture:
SCP with “integral”
balance & rating
function
IN vs. IT
Traditional
IT & BCC
environment
OSS
BSS
CRM
DWH
IN Node
(SCP)
$$$
Billing
Balances
Rating
Cust. DB
Logic
“IN” world
(prepaid)
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com
Mediation
CS (voice)
@
Mediation
PS (data)
“IT / IP” world
(postpaid)
Creation/Revision Date: 30.01.2006
CANTO 2006
Convergent Billing with OPSC® Gold
OSS
BSS
CRM
DWH
OPSC® Gold
Convergent Real-time Billing
IN Node
(SCP)
Logic
“IN” world
(prepaid)
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com
Mediation
CS (voice)
@
Mediation
PS (data)
“IT / IP” world
(postpaid)
Creation/Revision Date: 30.01.2006
CANTO 2006
HybridBillingTM
OPSC® Gold
Real-time Environment
Network
Real-time IF
CDR Interface
MSC
Guiding
SCP
Convergent
Rating
Engine
(CRETM)
20
ORGA Systems´ HybridBillingTM
offers network operators the best
of both worlds - namely the low
cost of CDR-based billing with
Real-time billing when needed.
5

CDR based Hot Billing with
„sufficient“ credit

Configurable thresholds for
real-time billing > switch to
real time when reached

Same principle can be applied
to GPRS / Data services
Provisioning
HLR
Provisioning
Real-time
Hot Billingmode
mode
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com
Creation/Revision Date: 30.01.2006
CANTO 2006
Convergent Billing for all Customer Segments
OPSC® Gold
Credit Management & Account Support
simple
complex
Private / Residential
SINGLE USER
FAMILIES
Business
SoHo / SME
CORPORATE
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com
Creation/Revision Date: 30.01.2006
CANTO 2006
Convergent Billing with OPSC® Gold - Singe Users

A subscriber can have
„multiple“ balances
Postpaid
Voice
MMS
Prepaid
GPRS
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com
Creation/Revision Date: 30.01.2006
CANTO 2006
Convergent Billing with OPSC® Gold - Families
Use Cases:

Family Bundles (e.g. 300 free voice minutes for family members)

Postpaid reloads prepaid (automated & manual top-up)

Family budget control: Shared accounts - mutual use of balances

Called party pays / 3rd. party pays
(e.g. pay for me sponsoring)
- daughter calls father; father (=postpaid) pays
- daughter calls brother; father (=postpaid) pays

Split charges between family members
(A-Party and B-Party pay “a part” of the charges)
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com
Creation/Revision Date: 30.01.2006
CANTO 2006
Convergent Billing with OPSC® Gold - Business Customers

Flexible Customer Hierarchies & Multiple Accounts
Private
Account
Company
Department 1
Department 2
User 1
User 2
Prepaid
Corporate
Postpaid
Corporate
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com
User 3
User 4
User 4
Prepaid
Corporate
Postpaid
Corporate
Postpaid
Private
Postpaid
Corporate
Postpaid
Corporate
Prepaid
Private
Creation/Revision Date: 30.01.2006
CANTO 2006
Convergent Billing with OPSC® Gold - Business Customers
Use Cases:

Cost & budget control for Business Customers

Definition of departments and hierachies with
“prepaid” and “postpaid” subscribers in one group

Calls between colleagues are are assigned to the company account
(3rd. party pays, sponsoring)

Calls outside the office hours can be assigned to private
(prepaid) account

Payment method based on dialled number

Hybrid accounts: “prepaid” / “postpaid” as payment method
(real-time cost control: per service, per location)

Enhanced reporting for groups
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com
Creation/Revision Date: 30.01.2006
CANTO 2006
Advanced Real-time Billing Features

Roaming
- TAP (in-collects and out-collects)
- Voice: CAMEL phase 1, 2
or via USSD CallBack
- SMS & GPRS: CAMEL phase 3,4

Personal
Context
-

Reverse
Charging
Called Party Pays, Collect Calls

Telescopic
Billing
Decreasing rates with call duration
Preferred numbers:
e.g. ‘Family & Friends‘
Location-based billing: e.g. ‘Home-Zone‘ billing
Quality of Service
e.g. SLAs for QoS
Advice of Charge
AoC
Individual Subscriptions & Bundles
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com
Creation/Revision Date: 30.01.2006
CANTO 2006
Credit Management



Credit Limit Monitoring (in real time)

Can be defined at different levels in the account hierarchy

Can trigger different actions according to the credit risk

Bar service, change tariff plan, contact via SMS / e-mail etc.

Threshold based actions (e.g. 80% of limit) can detect problems before they result in suspensions
Credit Management Tools

Analysis & reporting features

Tools to handle poor credit risks
(deposits, advance payments, securities)
Spending Limits

Can be defined where ever the customer wants (example: max. $)

Can be defined per service (e.g. GPRS) & can trigger different actions
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com
Creation/Revision Date: 30.01.2006
CANTO 2006
Provisioning

The Unified Provisioning Gateway
manages all transactions between
OPSC® Gold and the provisioning NW modules

Support multiple services
(e.g. HLR, Auc, AAA, Radius,Voice Mail Systems etc.)

Installation and de-installation of subscribers in the network

Updates subscriber status in the network (lifecycle per service)

Supports all payment methods
(Real-time, HybridBilling™, Hot Billing, Postpaid)

Support different network vendors and protocols

Can receive provisioning request from 3rd party systems (e.g. CRM or a
external order management module via a standardized interface)
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com
Creation/Revision Date: 30.01.2006
CANTO 2006
Advanced Real-time Capabilities

OPSC® Gold features proven real-time capabilies for rating, to provide revenue
assurance and to inititate instant 1-to-1 customer interaction.

Real-time spending limits

Real-time bonus functionality (also for postpaid customers)

Real-time credit monitoring
(e.g. low balance warning > redirect customer
to top-up environment)

Balance/account queries in real time
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com
Creation/Revision Date: 30.01.2006
CANTO 2006
Bonus & Discounts
OPSC® Gold offers a rich set of bonus &
promotions functions to tackle churn and
to stimulate usage / new service take-up.

Promotions for all payment methods

Real-time bonus / instant redemption (also for postpaid)

Shared bonus

Discounts for products or product bundles

Discounts based on usage

Recharge / Top-up bonus

Cross-product discounts

Discounts for corporate customers
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com
Creation/Revision Date: 30.01.2006
CANTO 2006
Convergent Billing
OPSC® Gold supports multiple billing cycles including scheduled billing,
on-demand billing and cyclical billing with multiple and configurable
bill cycles (Daily, Weekly, Monthly, or other Period)

An initial bill created when an account is created

A periodic bill created every n days, weeks or months

An ad-hoc bill created in response to a user request

A final bill created when an account is closed
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com
Creation/Revision Date: 30.01.2006
CANTO 2006
OPSC® Gold
OPSC® Gold
Convergent Real-Time Billing
Prepaid
Private use
Voice
IN billing
Postpaid
Company use
IP/Data
IT billing
Volume
(traffic business)
Value
(content business)
Retail billing
Wholesale billing
(for MVNOs)
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com
Creation/Revision Date: 30.01.2006
Thank You!
Ivan Bril
+55 21 8153-9225
[email protected]
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com
Creation/Revision Date: 30.01.2006