Download Communication

Communication
Communication
Is the act of getting a message
from point A to point B; to
convey thoughts, information,
or ideas.
Means of sending messages from one person to
another.
7% Spoken words
37% Tone of voice
55% Body language and
facial expressions
(*Facial Expressions often speak the loudest)
Communication:
Means of sending messages from one
person to another.
There are two basic means of
communicating:
Verbal & Nonverbal
What are some Nonverbal ways to
communicate?
____________________________
Body Language
Facial Expressions
Hand & Arm Gestures
Posture
Eye Contact
Verbal communication can
be affected by:
1.
What you say. (spoken words)
2.
How you say it. (tone of voice)
Successful communication will not
take place unless you have
established “rapport” with your
listener.
Rapport:
Harmony or understanding between
people
Verbal Communication
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Use correct, standard English rather
than slang.
Organize the information in a logical
manner.
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Speak to the listener. Establish eye
contact.
Speak clearly and distinctly.
Use a courteous and friendly tone of
voice when speaking.
Avoid monopolizing a conversation by
telling every detail of a story.
Written Communication
Written communication is important for
school, work, and everyday activities.
Many people have difficulty putting their
thoughts into words. Others find it easier to
communicate more easily using written
communication skills.
Written communication skills can be
improved through practice. Reading
newspapers and books also can improve
writing skills.
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Body Language

With body language, you are using body
movements such as facial expressions,
gestures, and posture, to send messages
to others.
Your message can be crystal clear without
even one word.
Forms of Body Language
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Posture
Arms
Hands
Handshake
Nodding
Facial expression
Eye contact
Technology & Communication
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Cellular phones
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Pagers
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Voice mail
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Computers
Success In communication
Depends On…
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•
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The ability to listen, not only to what is
being said, but to what is not being said.
The ability to communicate ideas, feelings,
and emotions in a non-threatening way.
The ability to accept and understand
another person's feelings.
Barriers to Open Communication
Stereotypes – a set belief that all
members of a group will behave in the
same ways.
Prejudices – opinions that people form
without complete knowledge. (usually based
on a lack of facts and lack of understanding)
Coded Messages – when people try to
communicate without saying what they
really mean. Listeners are forced to make
assumptions.
Gender Differences – differences between
males and females create some barriers.
Role expectations are patterns of socially
expected behavior and can create
confusion.
Levels of Communication
Level 1
Deepest thoughts and feelings are
revealed. Reactions and emotions
are shared by the speaker and
listener.
Level 2
An honest sharing of feelings and
emotions occurs at this level.
Level 3
Some ideas are shared. The speaker watches for
acceptance or rejection of ideas before continuing
L
conversation.
e
Levelv 4
No opinions or feelings are expressed
e in this level. Events or facts
are reported.
l
Level 5
The is no sharing of emotion in this level, and conversation is often
based on common expressions. This is the lowest level of communication.
Levels of Communication
5.
4.
3.
2.
1.
Patterns of Communication that
Discourages True Communication:
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Excessive talking, lecturing, nagging, preaching
Threatening
No eye contact
Advising
Criticizing
Too busy
Interrogating
Commanding
Summary
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Show interest
Be attentive
Ask questions
Answer with more than a yes or no
Be tactful
Always be positive
Listen carefully
Be responsive
The End.