Download Description of Thinking and Communication Skills

GXEX1406
Thinking and Communication Skills
Description of
Communication Skills
What is Communication?
GXEX1406 Thinking and Communication Skills – Week 1 Description of Communication Skills
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What is Communication?
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When you explain an idea to someone, you
are trying to share the idea.
If your communication is successful, then both
you and the other person have a common
understanding about that idea.
If the communication is unsuccessful, then
you may have a misunderstanding that can
affect your working relationship and your
business.
In essence the real communication that occurs
is not merely the words spoken or written by
you, but also what another person
understands about the words or actions you
have used.
GXEX1406 Thinking and Communication Skills – Week 1 Description of Communication Skills
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What is Communication?
(cont…)
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Transmission of a messages from one person to
another
Transfer of meaning between and among people
The importance of
Communication Skills to You
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Because communication is so important in business,
businesses want and need people with good
communication skills.
The recruiters ranked four communication skills
(writing, speaking, listening, and interpersonal
communicating) in the top criteria for selecting
employees.
Unfortunately, business’s need for employees with
good communication skills is all too often not
fulfilled.
By improving your communication ability, you
improve your chances for success.
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Activity 1
We spend a lot of our time communication everywhere. We do this
in many ways. Complete the following table by considering your
communication at ____________ over the last two days.
Who did I
communicate with?
Why did I need/want
to communicate
GXEX1406 Thinking and Communication Skills – Week 1 Description of Communication Skills
How did I
communicate?
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Objectives of Communication
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To enquire
To inform
To persuade
To entertain
Factors involved in the
communication process:
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Perception: ‘we know that we exist because we perceive’
Sender: formulates the message; ensure credibility
Message: what is communicated; can vary in complexity;
simple & complex
Channel: nonverbal, oral, written and electronic methods
Audience: its size, familiarity with the content, attitudes
towards subject
Transfer of meaning: goal of all communication activity;
meaning transferred may be different from the intended
meaning of the sender
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Factors involved in the
communication process (cont…):
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Feedback: indicates the transfer of meaning in the
message; weather an accurate conception of the original
message was made; evaluate the effectiveness of the
message sent.
Noise: refers to any interference with the clear transfer of
meaning; e.g. acoustics, sound system, disturbances.
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Factors involved in the
communication process (cont…):
Channel e.g. verbal, written,
non-verbal, electronic
Message
Sender
Influenced by:
•Feeling
•Attitudes
•Values
•Experiences
•Culture
•Self-esteem
Interference
Feedback
GXEX1406 Thinking and Communication Skills – Week 1 Description of Communication Skills
Receiver
Influenced by:
•Feelings
•Attitudes
•Values
•Experiences
•Culture
•Self-esteem
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Communication in IT industry
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Explain technical information
Understand and implement policies
Answer the telephone
Respond to enquiries from clients and colleagues
Negotiate solutions to hardware and software problems, service
agreements, supply issues, etc.
Implement ethical work practices and procedures.
Represent yourself, your team and your organization to clients.
Educate others about new technology.
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Activity 2
Think of someone you know personally who
you believe is a good communicator.
a. What skills do they have that make them a good
communicator?
b. Share your ideas in a small group and produce a
list of communication skills.
c. Compare your responses with the list in the text
(next slide). Can you add anything more?
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Skills of a Good
Communicator
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Speaks and writes clearly
Listens actively to other people
Shows that they understand the other person’s ideas by giving
feedback
Looks at the other person when speaking or listening
Gives the other person time to say what they want to say
Shows respect for the views of others
Asks questions to show interest and makes sure they understand
the other person
Uses appropriate non-verbal behavior such as gestures and
facial expressions
Does not interrupt or speak over the top of the other person.
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Activity 3
Prepare in 10 minutes about ________ and do
a short presentation (not more than 1 minute) in
front of the class.
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Activity 3 (cont…)
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By not pointing to anybody, think and list of
bad communication habits (presenter and
listener).
Share with the group and list of
communication habits within yourself that you
want to get rid of.
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Activity 4
Complete
the following table by adding those skills
you think necessary to convey your meaning
accurately when communicating.
Sender
Receiver
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