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Chapter 1
Overview and History of
Organizational Behavior
© 2009 Jones and Bartlett Publishers
Learning Outcomes
After completing this chapter, the student should
understand:
• The definition of organizational behavior.
• The importance of the Hawthorne studies to the
study of organizational behavior.
• The importance of McGregor’s Theory X Theory Y
to the study of organizational behavior.
• The major challenges facing today’s and tomorrow’s
healthcare organizations and healthcare managers.
• The difference between organizational behavioral
(OB), organization theory (OT), organizational
development (OD) and human resource management
(HRM).
© 2009 Jones and Bartlett Publishers
What is OB?
Organizational behavior (OB) is the study of
individual and group dynamics within an
organization setting.
© 2009 Jones and Bartlett Publishers
The Goals of OB
• OB attempts to explain why individuals and groups behave the
way they do within the organizational setting.
•
OB tries to predict how individuals and groups will behave
based on internal and external factors.
• OB provides managers with tools to assist in the management of
individuals’ and groups’ behaviors so they willingly put forth
their best effort to accomplish organizational goals.
© 2009 Jones and Bartlett Publishers
Why is OB Important
to Healthcare Managers?
• Different mix of health-related occupations
• Service-related intensity of the industry
• Changing demographics of patients and the
healthcare workforce
• Interrelating forces shaping tomorrow’s
healthcare organizations
© 2009 Jones and Bartlett Publishers
History of OB
• “Taylorism” – the traditional or classical
management approach
• Hawthorne Studies – the beginning of the
human relations/behavioral management
movement
• McGregor’s Theory X and Theory Y
© 2009 Jones and Bartlett Publishers
Related Fields of OB
• Organization Theory (OT)
• Organizational Development (OD)
• Human Resources Management (HRM)
© 2009 Jones and Bartlett Publishers
Topics to Be Discussed Throughout
the Course
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Diversity
Perceptions and Attitudes
Communication
Motivation
Leadership
Stress and Conflict Management
Group Dynamics
Working in Groups
Teams and Team-building
Managing Organizational Change
© 2009 Jones and Bartlett Publishers