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Customer Use Cases Vaikom Krishnan Chief Architect, Celequest Corporation Overview • • • Celequest Low event throughput, complex analytics High event throughput, simple analytics Property of Celequest Corporation Proprietary and confidential. All rights reserved. 1 Core Technology • • • Celequest is the leading provider of dashboards for operational performance management. Privately held software company started in 2002 Celequest technology is comprised of the following six key components: Main memory Streaming Database Event and Context Engine to populate the streaming database Rules Engine to identify exceptional conditions Alert Engine to propagate the exceptional condition and related information Metadata Server Security Manager Dashboard/Visualization engine to visualize the metrics set up in the streaming database Property of Celequest Corporation Proprietary and confidential. All rights reserved. 2 Celequest Core Technology • Optimized Event & Context processing High Performance Scalable Minimum intrusion on operational system • Adaptive Streaming Engine Interactive Data Modeling Dynamic View Initialization • Standard-based architecture Extensible Rapid deployment and integration with third party applications • Business-user oriented interface Self Service UI Personalization and Security model supporting named users Thin Client (DHTML / Flash) Property of Celequest Corporation Proprietary and confidential. All rights reserved. 3 Key Concepts in Celequest Custom Interfaces App. Workbench Scenario Modeler CQ-API JDBC Web Services HTTP Real-time Data/ Events • DHTML Presentation Layer Activity Dashboard Adaptive Intelligence Event Table Alerts Workflow Rules EAI Vendors JDBC JMS Web Services HTTP Actional/ERP Agents Views Metrics BI Tools Context Table Business Metrics Aggregate Temporal Views Views Contextual Data (Operational Systems Datawarehouse) Streaming Dataflow Engine Streaming Data Store Celequest Activity Server Interfaces CQ-API JDBC Web Services HTTP Excel RTD Excel Web Query Property of Celequest Corporation Proprietary and confidential. All rights reserved. 4 Low event throughput + complex analytics • • Customer in manufacturing sector wants to improve delivery chain efficiency Business problem Plant manager visibility into how the well the delivery chains are operating Measure the fill ratios of trucks Measure order miss rates Identify fill ratio trends and identify outliers • Event data Truck fill data Delivery time, perfect order Labor hours Data is fetched from Oracle Loaded once a day. Expected to go to once every hour 1000 named users expected to use the system Property of Celequest Corporation Proprietary and confidential. All rights reserved. 5 Low event throughput + complex analytics • Analytics Temporal analytics: sliding and tumbling windows. Vehicle fill percent/week Vehicle fill efficiency by week Perfect order over last 13 days Perfect order trends Property of Celequest Corporation Proprietary and confidential. All rights reserved. 6 High event throughput + simple analytics • • Customer in the service industry who uses internet channels for acquiring customers Business problem Determine the effectiveness of the channels in securing business Identify the profile of requests which are being denied service Identify services mining the site for fares/availability Day to day operational trending • Revenue impact Want to enable occupancy based pricing by tracking occupancy rates Keep track of SLA compliance Site uptime and response to site down situation Identify reasons for denial of request and track the failure codes when the request is denied Property of Celequest Corporation Proprietary and confidential. All rights reserved. 7 High event throughput + simple analytics • Event data Web reservation requests from more than one site Coming through the Tibco bus Context stored in Oracle RAC 3 channels and 15 messages 15 event streams • Analytics Aggregate data based on brand and time Aberrations in service (peaks/valleys in demand) Transaction processed/sec Aggregation of requests per channel Property of Celequest Corporation Proprietary and confidential. All rights reserved. 8