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Restaurants compete for best menu featuring local ingredients Fifteen restaurants from across the state have been selected to compete in the 2016 “Dig into Local” Best Menu competition held by the North Carolina Department of Agriculture and Consumer Services. The competition will judge restaurants’ print and online menus for their ability to reflect the state’s agricultural diversity, and for a commitment to using local products. Competing are: Block & Grinder (Charlotte); Bonterra Dining and Wine Room (Charlotte); Crossroads Chapel Hill (Chapel Hill); Gravy (Raleigh); Graze Restaurant (Winston-Salem); Heirloom Restaurant (Charlotte); Margaux’s Restaurant (Raleigh); Off the Square (Albemarle); Piedmont Restaurant (Durham); Sitti (Raleigh); The Refectory Café (Durham); Top of the Hill (Chapel Hill); Trali Irish Pub (Raleigh); Vidalia Restaurant and Wine Bar (Boone); and Zone 7 Foods (Charlotte). Winners will be announced in mid-October. N.C. winegrowers host tasting room profitability seminar The NC Winegrowers Association will host a two-day “Tasting Room Profitability & Wine Clubs” workshop to offer N.C. wineries an opportunity to hear from the industry’s leading expert, Elizabeth Slater, on how to generate long-term customers by creating a positive visitor experience. The workshop is June 20 and 21 at Surry Community College, in the Shelton-Badgett N.C. Viticulture and Enology Center. Pre-registration is required. Cost is $25 and includes lunch both days. Exporting seminar, produce buyer meetings coming up Sept. 2 is the deadline to register for two opportunities to meet one-on-one with foreign buyers. Consider participating in the Canada Inbound Trade Mission to Annapolis, Md., where you will meet individually with Canadian buyers on either Oct. 12 or Oct. 13. A second meeting with buyers from Europe and Canada is scheduled Oct. 14 in Orlando, Fla., before the PMA Fresh Summit trade show. Products of interest include, but are not limited to, nuts, leafy greens, blueberries, sweet potatoes, corn, melons, cucumbers, tomatoes, muscadine grapes, apples and strawberries. The participation fee for each event is $25. 1|Page MARK YOUR CALENDAR Saturday, June 11 Master Gardener Plant Clinic at WNC Farmers Market Wednesday, June 15 SRS Turfgrass Field Day at Sandhills Research Station, Jackson Springs Thursday, June 16 Blueberry Day at the State Farmers Market Friday, June 17 Blueberry Day at Piedmont Triad Farmers Market Saturday, June 18 Wing Festival at Piedmont Triad Farmers Market Saturday, June 25 Master Gardener Plant Clinic at WNC Farmers Market Tuesday, July 12 N.C. Wine & Grape Summit at UNC-Greensboro RSVP 919-538-3994 by July 5 Thursday, July 14 Peach Day at State Farmers Market Friday, July 15 Peach Day at Piedmont Triad Farmers Market Saturday, July 16 N.C. Peach Festival in downtown Candor Friday, July 22 Peach Day at Charlotte Regional Farmers Market Thursday, July 28 Watermelon Day at State Farmers Market Wednesday, Aug. 10 Lake Wheeler TurfGrass Day in Raleigh Refrigerated units branded with the Got to Be NC logo have begun appearing at Seymour Johnson AFB and Camp Lejeune commissaries stocked with North Carolina products. NCDA&CS offers assistance with new labeling guidelines Navigating the bevy of food labeling regulations can be a challenge for even the most seasoned food business. Your business may or may not be involved in any current labeling regulations, but don’t assume anything. Recently passed and upcoming changes to labeling standards may impact your business. If all of these new rules create confusion, you are not alone. Rest assured that the department is prepared to assist with your understanding and compliance. Auditing guidelines are already in place – even before the rules are set for enforcement. Recalls can become more litigious, so bringing your label into compliance is paramount. NCDA&CS nutrition marketing specialist Freda Butner, RDN, LDN, can help you with anything related to nutrition labeling on your product. Freda is available at [email protected] or 919-707-3110. Want to sell at the NC State Fair? Watch for Got to Be NC vendor information in your mail this month! 2|Page Reaching new customers through your website Whether you’re just starting out or have been in business for years, one of the greatest challenges for any food business is finding new customers. This can be even more challenging as mobile device and Internet research continue to influence consumer behavior. According to a report from IRI, 57 percent of consumers will make their purchase decisions before they enter the retail store. So, how can you reach new customers for your food business? It all starts with a solid Web presence, says Noah Boswell, CEO and founder of Look to the Right, an Internet marketing company based in Raleigh. NCDA&CS Business Development Specialist Annette Dunlap recently sat down with Noah to discuss Internet marketing and how food businesses can use SEO, social media and website development to grow their businesses and increase their revenue. In the first video, Noah gives an overview of creating a solid presence on the Internet and the basics of search engine optimization. Noah discusses how building relationships online is as important as building relationships offline in the second video. He also offers tips on boosting your ranking in search engines. Finally, Noah offers three tips food businesses can use today to improve their search rankings and help customers find them online. Find the videos at http://bit.ly/1rvqQCj International Bluegrass Festival vendor deadline nears Vendor applications are still being accepted through the end of June for the Got to Be NC pavilion during the 2016 International Bluegrass Festival in Raleigh. Many of the booth spaces in the GTBNC Pavilion are free to Got to Be NC members. For more information, contact Tony Haywood at [email protected]. Over 180,000 people, many from out of state, attend the annual event scheduled for Sept. 30-Oct. 1. 3|Page NEWS BITS Jeff Jennings has returned to the NCDA&CS marketing staff as the new Assistant Director for Domestic Marketing. Jeff had been serving as a Program Officer with the N.C. Tobacco Trust Fund Commission. He replaces Joe Sanderson, who was promoted to Director of Marketing last year. Jeff can be reached at 919-707-3150 or [email protected] Applications for the American Farm Bureau Federation’s third Rural Entrepreneurship Challenge are being accepted online until June 30. Entrepreneurs who enter can earn the chance to compete for $145,000 in startup funds. The competition provides an opportunity for individuals to showcase ideas and business innovations that benefit rural regions of the United States. Competitors are invited to submit for-profit business ideas related to food and agriculture online at www.strongruralamerica.com/challenge. USDA is now accepting applications for its Value-Added Producer Grants. The VAPG program helps agricultural producers enter into value-added activities related to the processing and/or marketing of bio-based, value-added products. Generating new products, creating and expanding marketing opportunities and increasing producer income are the goals of this program. Maximum Grant Amount: $75,000 for planning grants, $250,000 for working capital grants Matching Funds Requirements: 50% of total project costs Deadlines: June 24 for electronic applications, July 1 for paper applications The next round of Got to Be NC Competition Dining takes place June 20-23 in Greensboro, featuring teams from Undercurrent Restaurant (Greensboro), Hobnob Restaurant (Brevard), Native Kitchen and Social Pub (Asheville) and Sedgefield Country Club (Greensboro). Tickets available online. A Forbes article ranked Slawsa No. 1 on its Shark Tank summer grilling must-haves. Tastin' Jamaican Caribbean Style Salsa of Louisburg earned second place in the Fruit Salsa category at the 2016 World Hot Sauce and Extreme Foods Awards for their Blueberry Peach salsa. The event was held in conjunction with the Louisiana Hot Sauce Expo in Lafayette. Tastin' Jamaican won third place last year in the X-hot salsa category with their Carolina Reaper salsa, Lethal SE. Most recently, Tastin’ Jamaican has been approved and is now live on Amazon Prime. Burntshirt Vineyards in Hendersonville has won medals at the 31st annual Pacific Rim International Wine Competition. Awards were for: 2014 Sunset Sippin’ – Gold Medal, Best of Class for European Hybrids by varietal; 2014 Apple Wine – Gold Medal; 2014 Riesling – Silver Medal; 2014 Chardonnay – Silver Medal; and 2013 Merlot – Bronze Medal. Piedmont Custom Meats has added a breakfast sausage link to its product offering. The product will use a natural casing and is available in a mild, hot and maple seasoning. Have news to share? Send it to [email protected]. The Federal-State Market News Service provides current, unbiased price and sales information to assist in the orderly marketing and distribution of farm commodities. Reports include information on prices, volume, quality, condition and other market data on farm products in specific markets and marketing areas. The data is disseminated within hours of collection via the Internet and made available through electronic means, printed reports, telephone and radio recordings, news media and trade publications. 4|Page Marketing or selling? Rethink your customer encounters by Annette Dunlap, NCDA&CS Business Development Specialist I recently read an article in a farm magazine titled, “Marketing Versus Selling Hay.” Reading the article got me to thinking. Much of that article applies to any business. If I were to change the technical words, I could have titled it, “Marketing Versus Selling at Store Demos.” Marketing versus selling is a key distinction when you’re trying to build a business. It’s particularly true when trying to build a food business. You have limited encounters with your customer base during which you need to build their loyalty and their trust. Store demos are one of the best places to market your product, but many people see it as a selling opportunity. It’s time to rethink those encounters. How do you handle your in-store demos? Are you marketing, or are you selling? Do you really know the difference? Let’s take a look. Here’s the typical approach when selling: Make the sale fast Have a high customer turnover rate (i.e., you don’t have a lot of repeat customers) Are a price taker Have to reduce your price in some way (such as bundling) to move your inventory Here’s the typical approach when marketing: Focus on long-term sales (i.e., build customer loyalty) Communicate with your customers Have some control over setting your price Have a relationship with your customers If you’re selling rather than marketing, what needs to happen to change your focus? First, get a handle on who your ideal customer is – what is that person looking for in an artisanal product? Why are they generally willing to pay more than they would for a commodity product? How do they shop? (Online? Direct? Through a third party like Amazon? In store?) Next, build up your communications network. If you haven’t looked at the Food Business Almanac blog post videos yet, take some time to view them. The three together run about 15 minutes. They have tips on how to build a Web presence and make good use of social media. But, beyond the Web presence and social media, you need to get contact info so you can send emails or postcards – and do it with regularity! Third step – Talk to your customers during demos and through email. Find out what they really want or need. Maybe you need to adjust your container size up or down. Maybe your customers need more recipe ideas, or maybe they have a suggestion for a new flavor for you. Customers can be your best friends, if you encourage that two-way communication. Finally, provide service. That starts with attitude. If someone contacts you with a problem, respond promptly and figure out the best way to “make it right.” If you’re hiring someone to do your demos – or if you’re sending a family member – you need to check up on them when they don’t know you’re looking. Nobody cares about your business as much as you do. I’ve seen some interesting behaviors at demos that have turned me off of even trying the product. So, you tell me, you’ve been doing all of this, and you’re not growing the way you would like. There could be a lot of reasons for slow growth – a discussion well beyond a brief email. But here’s the important thing – if you just “sell” to someone, there’s no incentive for them to feel loyal to you. If you “market” to someone they begin to feel a connection. It’s that connection that you want to establish, and it’s one that takes time to build. Take a look at what you do to determine if you’re more of a seller or more of a marketer. Then start to tweak your approach to customers and to prospective customers so that you’ll consistently be the latter. 5|Page Snapchat Story: A video-sharing app to reach a younger audience (They will love your farm story) by Annie Baggett, NCDA&CS Agritourism Marketing Specialist The majority of people using Snapchat's application are making videos, fueling a boom in watching them. More than a third of Snapchat’s daily users create “stories,” broadcasting photos and videos that last 24 hours. Now users are watching 10 billion videos a day on the application, up from 8 billion in February. Snapchat is sharing the new stories statistic to help explain that its app is focused on serving people who create and broadcast content, not just consume it. The first screen of the app is a camera, prompting users to share what they’re seeing or doing. Users can decide whether to send their snap directly to friends, where it disappears after it’s watched, or post it to their Snapchat Story, where it can be viewed for 24 hours by a broader audience. By trying Snapchat, you may increase the opportunity for visitors to capture the experience of a lifetime on your farm. There are over 100 million daily active Snapchatters and the number is growing, including millennials. Is Snapchat a fit for your farm? STAFF DIRECTORY Annette Dunlap Agribusiness Development 919-707-3117 [email protected] Annie Baggett Agritourism 919-707-3120 [email protected] Peter Thornton Exports 919-707-3153 [email protected] Ron Moore Farmers Markets/ Ag Centers 919-707-3135 [email protected] Tim Parrish Food Service Marketing 919-707-3137 [email protected] Jamie Hall Got to Be NC 919-707-3152 [email protected] Horticulture & Seafood 919-707-3125 [email protected] Jack Nales Meat Marketing, Newsletter 919-707-3106 [email protected] Paul Jones Media Marketing 919-707-3105 [email protected] Nutrition 919-707-3110 [email protected] Pork & Poultry Marketing 919-707-3116 [email protected] Tony Haywood Randy Maness Retail Marketing Retail Marketing 919-707-3140 919-707-3133 [email protected] [email protected] Myrtle Earley Whit Winslow Specialty Foods Wine 919-707-3118 919-707-3108 [email protected] [email protected] Nick Augostini Freda Butner Kim Decker Got to Be NC is the official marketing program for North Carolina agriculture. North Carolina Department of Agriculture and Consumer Services 2 West Edenton Street Raleigh, NC 27601 919-707-3100 For newsletter questions or comments, contact Jack Nales at 919-707-3106 6|Page