Download Ethinos Digital Marketing

Digital Marketing
Last chance to level the playing field
Areas for discussion
• Stats on the market & digital adoption
• Framework for digital marketing for B2B companies
• What role does social media play for B2B companies? Can Social Media be
used for lead generation? Does Facebook make sense for B2B companies?
• Mobile marketing
• Case studies & ROI when it comes to digital marketing
• The future of digital marketing
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“Digital Marketing is like teenage sex,
everybody’s excited about it but very
few people are doing it well”.
Keith Weed
Unilever Global , CMO
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What is Digital Marketing?
Digital Marketing is the practice of promoting products
and services using digital distribution channels to reach
consumers in a timely, relevant, personal and costeffective manner.
- Wikipedia
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Global Internet user
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671 million
mobile connections and growing
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What Internet app do people use in India*
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E-mail (94 percent users)
Downloading music (72 percent)
Instant messaging (56 percent)
Job search (56 per cent)
Social networking (54 percent) (Social networking market grew by 43
percent last year)
• Information search (52 percent)
• Watching videos (50 per cent)
(Could be included as a part of social media
pushing social media to the #2 spot)
• Other popular activities include downloading
wallpapers and screensavers and sending
SMSes through the personal computer
*
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Market Size
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Search & Display advertising to dominate spending
Mobile & Social media while small in size are growing at CAGR 27% & 34%
3-5% of marketing budget on Digital (1 % on mobile if you look at mobile
separately) (15% of total budget of MNC’s)
Info is mostly anecdotal, based on small sample size, & lacking credible sources
52% of marketers expect a major change in media mix towards digital & 92%
expecting change**
*Source Forrester Blog and WAT Blog
**IMA – The CMO Perspective - Sample only 57 companies & skewed to MNCs
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90 Trillion
emails sent in 2009
500 Million active
Facebook Users
50% of whom login
in a given day
133 Million
The number of blogs on the Internet
26 Billion+ Tweets
Sent on Twitter
Since 2006
2 Billion
Videos Are Streamed
Each Day On YouTube
LinkedIn
6 million
the fastest growth location
What Is
Social Media?
It’s word of
mouth on
steroids
What is Social Media?
Social media is media designed to be
disseminated through social interaction, created
using highly accessible and scalable publishing
techniques. Social media uses Internet and webbased technologies to transform broadcast
media monologues (one to many) into social
media dialogues (many to many)
- Wikipedia
The true democratization of content
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Components of Social Media
Social Networking
Bookmarking / Tagging
§ Linkedin / Facebook
/ Myspace / Orkut
§ Helps people read or access
more popular material
§ Helps web ranking
Publishing
Sharing
§ Blogging / Wikis, /
Micro Blogging
(Twitter) / Squidoo
/ Wikipedia
§ YouTube
§ Flickr
§ TechRepublic.net & Bnet.com
§ Slideshare.net / scribd.com
§ Podcast.net
↑ Twitter grew 1300% & Facebook to 500 million
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“Social Media Marketing:
Enables Others to Advocate
For Your Business
Through Compelling Content”
“Social Media Monitoring Collects Online
Mentions for Measurement and Response”
Free & Paid
Social Media Monitoring Tools available
“Company Blogs are Digital Publications
that Allow Public Responses”
Blogging and B2C and B2B Leads
Source: State of Inbound Marketing Lead Generation Report -
“Facebook is a social
network that connects
people personally and
professionally through
connections, messages,
chat, sharing, photos,
& videos.”
Facebook Fan Pages Let Businesses
Interact with Stakeholders (Customers,
Prospects, & Potential Employees)
“Twitter is like a
Text Message with a
BCC: To The World”
Organizations Use Twitter to Converse with Prospects,
Provide Customer Service and Drive Website Traffic.
Social Media Can Rev up
Leads Generation, Branding, & Engagement
Social Media is for Leads and Sales
Source: State of Inbound Marketing Report
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Social Media is for B2B and B2C
Source: State of Inbound Marketing Report - http://bi
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STRATEGY FRAMEWORK
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Methodology followed
• Forrester Research’s POST methodology
People
Objectives
Strategy
Technology
• Who is the audience you are trying to
engage for each of the 4 areas
• What are we trying to accomplish – brand
building, sales, employee retention, hiring
• This will flow from the above two
• Select tools and platforms that best align
with your social media strategy,
objectives, & audience
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Traditional Marketing
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The World is changing
§ Create attention
§ Feedback loop built in
§ Hello Long Tail
§ Buy attention
§ Loose control of your
marketing
§ Communication
was one to many
§ Pareto’s Principle
§ Controlled
Message
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Match tactic mix to
customer social profile
Groups include people
participating in at least
one of the activities
monthly.
• Publish a blog.
• Publish your own Web pages.
• Upload video you created .
• Upload audio/music you created.
• Write articles or stories, and post them
• Post ratings/reviews of products/services.
• Comment on someone else’s blog.
• Contribute to online forums.
• Contribute to/edit articles in a wiki.
• Use RSS feeds.
• Add “tags” to Web pages or photos.
• “Vote” for Web sites online.
India is the
world’s largest body
of
‘Inactives’ –
• Maintain profile on social networking site.
• Visit social networking sites.
• Read blogs.
• Watch video from other users.
• Listen to podcasts.
• Read online forums.
• Read customer ratings/reviews.
Creators
Critics
Collectors
Joiners
Spectators
Opportunity or threat???
• None of the above
Inactives
The Social Technographics® Ladder
Courtesy
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Assessing the impact of Social Media in
B2B Tech Marketing
Source
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Usage of specific
social media tools by B2B
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Digital Marketing is always available
it’s available when ever they want it, need it..
Pay Per Click
• Look beyond Google , Yahoo, & Bing
(Twitter, SlideShare, Facebook, LinkedIn, etc.)
• Testing
• Pushing the envelope
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How to advertise on Facebook
1.
2.
3.
4.
Choose your target
Test, Test, and test some more
Do your own tracking
Make your Ads pop
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MOBILE MARKETING
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Why Mobile?
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Explosive growth in mobile in India and globally
Content in bite sized chunk
Improved used experience
Speed
Mobility & independence
Ubiquitous access
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Types of mobile activities
• Mobile / WAP Websites
• Mobile Portal management
(SMS & IVR)
• Bulk messaging
• Ad strategy
• Mobile App & game development
(In-game marketing)
• M Commerce
• Location based services
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CASE STUDIES
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IBM & its use of Social Media
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Have had a social software for more than 15 years
Social Computing Guidelines
Masses of Communication not mass communication
IBM Customer Experience Suite –
Changes the way organizations collaborate
"The idea of getting the right
person over the right time at the
right opportunity and yield the
right result was really important”
Jeff Schick, VP Social Software
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Lessons from Starbucks for B2B
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Howard Schultz stated that Starbucks owes it all to Facebook, Twitter, and social
honesty.
No deals or sales but relationships (long term lead nurturing)
Power of masses – agency for strategy – employees run the presence by sharing
their experiences
PR tools to deal with complaints & squash rumors
Clients and fans as a source of ideas –
MyStarbucks Idea.com - 80,000 plus ideas
Link with CSR initiative – who wants to know about
another coffee – people connect with other people.
(generally more members of the community &
employees involved)
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Answering the social phone
• ExactTarget *Conference – client tweeting about the conference
• Company monitors its feeds & decides to surprise him.
• On arrival he received:
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Registered badge
Surprise gift
Hotel reservations
Proposed itinerary for the event
• Delighted customer happened to be a
prominent blogger who spread
the word
*US based marketing software vendor
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Salesforce & Social Media
• Objective : Bring down costs by way of reducing number of rolled back
changes
• Strategy: Build a platform where user can submit and vote on specific
product ideas
• Result: Number of rolled back changes drastically dropped and number of
features introduced went up by 50% on an year-on-year basis
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What’s the future of
Digital Marketing?
We’re not in the business of keeping media
companies alive. We’re in the business of
connecting with consumers.
Trevor Edwards,
VP Global Brand & Category Management, Nike
Trends in 2010 & beyond…
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Social media begins to look less social – hyperactive / filtering / fatigue
Corporations look to scale
Social business becomes serious play
A social media policy (and it might actually be enforced)
Mobile becomes a social media lifeline
Sharing no longer means e-mail
True Integration across channels & Metrics
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The future of digital marketing
• Website Morphing
• Project Natal’s technology applied to
marketing applications
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Recommendations
• Focus on programs, not tactics.
• Shift budget to digital, but measure the impact.
• Understand audience and business outcomes to make online
tools work.
– Develop a listening practice.
– Monitor the impact of social
on awareness and pipeline.
• Social media in B2B: create
social programs with current
customers in mind.
• ROI & ROE
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Thank You
Contact Details
Siddharth Hegde
Founder & Director
LinkedIn: http://in.linkedin.com/in/hegdesiddharth
Twitter: @siddhegde
Email: [email protected]
Mobile: +91 98202 17252
About Ethinos Digital Marketing
Ethinos Digital Marketing is a boutique firm with unique hands on
approach to helping clients with all aspects of Digital Marketing
Strategy, Social Media Marketing, Search Engine Marketing (SEO &
PPC), Branding & Design, Mobile Marketing and Email Marketing.
Web: www.ethinos.com
All company names, brand names, trademarks and logos are the property of their respective owners.
Unauthorised duplication is prohibited.