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Align Technology Success in Costa Rica May 2010 Align Technology, Inc. Align Technology is a medical device company engaged in the design, manufacture and marketing of Invisalign®, the world's leading invisible orthodontic product • • Invisalign® products combine proprietary software and a series of medical-grade plastic appliances called “aligners” to move teeth in stages as determined by the treating doctor. Founded in 1997, Align began its first commercial sales of Invisalign® to orthodontists in 1999. Align Technology, Inc. Today, Invisalign® has evolved into a mainstream treatment option. Align Technology has • trained more than 56,700 doctors • manufactured more than 50 million unique Invisalign® aligners • started more than 1,000,000 patients in treatment Align Costa Rica Employ proprietary software to provide treatment design per doctor’s prescription. • • Interact with doctors around the world. Interact with operations in Amsterdam, California, Mexico and Moscow. High Complexity Level • • 5 Requires knowledge of dental anatomy. Requires capability to judge the suitability of materials received. Align Technology, Inc. All rights reserved High Complexity Level • • • Requires full comprehension of Doctor’s prescription. Requires ability to interpret photographs, radiographs, documentation. Requires capability to achieve ideal compromise. Expanded operational success in Costa Rica to other key elements of our business. Software Specification & Testing 8 Product & Systems Development 9 Align Technology, Inc. All rights reserved Customer Facing Services • • • • Customer Care Clinical Hotline Customer Records Administration Customer Event Registration Financial Services • Credit Collection • Accounts Receivable • IT World Service • Customer Tech Service 12 Align Technology, Inc. All rights reserved Bright professionals are our best assets! Total Population • • • • • • Treatment Techs Techs in Training Clinical & Ops Leadership Quality & Training Staff Customer Facing Services IT / Eng / Fin / HR 768 525 33 54 33 74 49 Costa Rica Site Selection • • • • • • Politically stable Solid IT infrastructure Tax incentives Intellectual property laws Investment climate Travel logistics • • • • • • High literacy rate High standard of education Availability of dental techs Quality of dental schools English skills Superior computer literacy World class workforce Outstanding work environment • Perform with excellence • Embrace the challenge of continual self improvement Align Technology At home in Costa Rica