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Subject: Explorer II and CA Register IT Software CentreVu Explorer II is designed to be a stand-alone server. The CentreVu Explorer II installation document, further cautions users of co-residency issues resulting in performance degradation. It has been discovered through many trouble cases reported for CentreVu Explorer II initially diagnosed as database problems where the root cause was found to be the use of the third party application CA Registers and its open file backup process. The ability of this software to backup currently open files and databases has caused minor to severe damage to the SQL database used on the explorer server. It is therefore recommended that the open file utility of this software not be used, or install an alternative backup package. If the CA Registers application is still required for backup, users will have to stop the CentreVu Explorer application services prior to running the backup or restore. Marcy Valdez, SME Tier III Senior Engineer Desktop Applications Mikkel Storesund Technical Manager Desktop Applications