Download Family Health Team Toronto Western

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After hours service
How to enrol as a Patient
If you have a medical emergency after hours or
on weekends, please call the Family Health
Team at 416-603-5888. You will be connected to
our Telephone Health Advisory Service, who
will provide advice or, if necessary, will have
your family doctor or another physician speak
with you.
If you reside in our service area (see map below)
and have not previously registered as a Toronto
Western Family Health Group or Team patient,
we would be pleased to add you to our roster.
To sign up, please contact the physician whom
you normally see, or talk to our receptionist.
Referrals
If one of our professionals refers you to a
specialist or for testing, please allow at least
two weeks for processing before phoning our
office to check on the status of the referral.
Some referrals may take more than two weeks
to arrange.
Dundas St. W.
Queen St. W.
Adelaide St.
University Ave.
College St.
King St. W.
Yonge St.
Avenue Rd.
Bloor St.
Yonge St.
Bloor St.
Spadina Ave.
Bathurst St.
Dupont St.
Bay St.
Shaw St.
Dovercourt Rd
Dufferin St.
Keele St.
Lansdown Ave.
The Ontario Ministry of Health does not insure
some health care services. These include
medical care supplies and examinations
requested by someone else. (For example:
driver’s licence physicals; notes for work;
ankle splints.) For a complete list please speak
to our receptionist. You may have to pay for
these services. If you have an insurance form,
please give it to your doctor at the beginning
of your visit.
399 Bathurst St., 2nd floor West Wing
Toronto ON, M5T 2S8
(416) 603-5888
St. Clair West
Davenport Rd.
Parkside Drive
Non-insured services
“Serving the Downtown West Community”
This is the region we serve.
Prescription renewals
We no longer renew prescriptions over the
telephone or by fax. Please remind your health
care provider to prescribe enough medicine so
you do not run out before your next visit.
Toronto Western
Family Health Team
Front St.
Queen’s Quay
Please visit the UHN Patient Education website for more health
information:
www.uhn.ca/patient/health_info.
© 2008 University Health Network. All rights reserved.
This information is to be used for informational purposes only, and is not
intended as a substitute for professional medical advice, diagnosis or
treatment. Please consult your health care provider for advice about a
specific medical condition. A single copy of these materials may be
reprinted for non-commerical personal use only.
Author: Toronto Western Family Health Team
Created 12/2008
Hours of Operation
Monday, Tuesday, Thursday
Wednesday
Friday
Saturday
9:00 – 8:00
1:30 – 8:00
8:30 – 4:30
9:00 – 1:00
This insert provides information specific to
the Toronto Western Family Health Team,
and is to be used along with the brochure
“Family Health Teams - Helping you stay
healthy”.
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Our purpose
n
To provide
high quality primary health care
for you and your family;
n
To teach future health care providers;
n
To conduct research to improve our knowledge
and skills.
Who we are
We are a group of health providers who work
together as part of four health care teams.
Each team has staff family doctors, nurses,
primary care nurses, administrative staff and
health care trainees. Our group also includes
a social worker, health care promoter,
pharmacists, dietitians and a chiropodist.
What we do
We provide services in the following areas to
people who need regular, on-going health care
and who do not receive this care elsewhere.
n
Sudden
or short-term illnesses
n
Pregnancy and newborn care
n
Health maintenance and screening
n
Foot care
n
Management of long-term illness
We can provide health care services in many of
the languages our patients speak, or we can
provide an interpreter if you inform us of your
preferred language before each appointment.
Our Family Doctors & health care
trainees
Our staff Family Doctors are also teachers at
the University of Toronto. Resident doctors,
senior medical students and other health care
students will help with your care while being
supervised by fully qualified staff.
All patients information shared during a
patient visit is strictly confidential. If you
have questions or concerns about anything,
please discuss these with our staff.
Our Social Worker
Our social worker provides brief counselling
and referrals to community resources, and
case management services. The counselling
services offered address relationship
difficulties, adjustment, separation, and
grief/loss issues. The social worker also
coordinates, advocates and refers individuals
and their families to health and social service
agencies in the community.
Our Nurses
Our nurses work with you and your family
doctor. They assist in initial health
assessments and preventive health
examinations. They administer
immunizations and help with procedures.
They also provide health education and
counseling. Our primary care nurse
practitioners are nurses with advanced
education. They are able to prevent, diagnose
and treat illnesses as well as manage patients
with chronic illnesses. They also offer home
care visits for patients in need.
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Our Pharmacists
Our pharmacists can talk with you about any
questions you may have about your
medications. They work together with you
and your health care team to indentify,
prevent, and solve issues related to
medications you take.
Our Chiropodist
Our Chiropodist is an expert with a special
interest in people with diabetes and foot
problems.
Our Dietitians
Our dietitians can give you advice about
nutrition and diet therapy. Your doctor can
refer you for an assessment and treatment
plan. A weight management group is also
offered which includes follow-up sessions.
Group classes are also available for hearthealthy eating.
How to use our services
It is important that your make an appointment
before your visit. Please bring your blue UHN
card, Health card and a list of the prescriptions
and over-the-counter medications you are now
taking to each appointment. If your health
care provider is unavailable and you need to be
seen, another provider will help you.
Please give us at least 24 hours notice if you
cannot make your appointment so that your
appointment can be given to someone else.
Also, tell our receptionist if your telephone
number or address has changed, so that we can
contact you when necessary.