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Leisure Group Travel Trends Capitalizing on the Shifting Landscape By Jeff Gayduk, President, Premier Tourism Marketing Yesterday’s Group Market • Seniors • Students Copyright 2010, Premier Tourism Marketing Today’s Leisure Group Market • Traditional seniors • Non-traditional seniors • Traditional “class trips” • Non-traditional student & youth – bands, clubs, youth groups • Niche & Affinity groups • Religious, ethnic, special interest • Reunions • Sports, Outdoor & Adventure Copyright 2010, Premier Tourism Marketing Senior Market Trends • Senior group tour business is holding, but not • • easily repeatable Catalog business is soft nationwide Custom groups are where the action is Copyright 2010, Premier Tourism Marketing There will always be a “Senior Group Travel Market” No matter what people say, invariably some will end up like their parents! What operators are doing well in this market? • • • • • Collette – new small group division Explorations Mayflower – new religious division Globus – 5 brands under one roof Road Scholar 8,000 educational tours U.S. Tours – Fun Me Events – Sports Leisure – Free Spirit Copyright 2010, Premier Tourism Marketing Operator comment We’ve actually increased sales during this recession. Past performance tells you that during tough times you lower prices to increase volume, but the truth is we have been increasing prices. Customers are asking for better hotels and meals, for unique events and activities, and they are willing to pay for that better experience. There are plenty of groups looking for the lowest price, and there are plenty of tour operators trying to sell it. To me, the idea of chasing that business is like jumping into a chaotic melee where you get bumps and bruises, count small change as profit and listen to customers complain over cheap rooms and bad food. Fortunately, there also plenty of travelers looking for better service. I’m selling them really great trips because they are demanding it. In addition we are finding great opportunity with last minute buyers. Both from groups adding extra passengers and from groups adding late departures. There are plenty of opportunities in today’s marketplace as long as you open your eyes, answer your phones, and work harder than your competition. Robert Cline Copyright 2010, Premier Tourism Marketing Student Market Trends • Class trips – as the economy weakened, this • • • • market compressed Led to consolidation of major players Brightspark Growth in school bands, choirs, clubs, private schools and arts & culture youth groups How about creating music festivals? Growing trend in religious youth group retreats Copyright 2010, Premier Tourism Marketing Religious • $18 billion market • All religious travel is not just a validation of faith • Men’s Club, Women’s Club, Senior Ministry, • Youth Ministry, Travel Ministry Retreats Copyright 2010, Premier Tourism Marketing Reunions • Military reunions market shrinks as WWII • • • reunions end Family reunions are a viable source of business for hotels/resorts during summer Recession proof – 200k reunions annually 50% meet annually, 21% are over 100 people Copyright 2010, Premier Tourism Marketing Niche & Affinity Groups • Affinity and special interest groups are growing • • faster than the overall market Small niche travel clubs and organizations travel with a specific purpose / event in mind Transportation mode is irrelevant – bus or Buick Copyright 2010, Premier Tourism Marketing Recap on Market Trends • Not your father’s group tour market • Growing population of seniors & super seniors • • • assures continued success of this segment – market will double in 25 years Business is being cultivated by innovative tour operators Strong trends in student, religious and reunions Entrance of Niche & Affinity Travel Groups is a game changer Copyright 2010, Premier Tourism Marketing Part II – Getting Your Niche On… • New groups are popping up daily • Likely to NOT use tour operators or travel agents • Thirsty for resources Copyright 2010, Premier Tourism Marketing Why is this Happening? • Affinity groups share common bond or interest, • • • regardless of age People prefer to travel with a purpose and trips are more enjoyable when everybody “brings something to the party” Special experiences can be organized that are not “doable” as individuals – special receptions, private showings, etc. It’s cheaper and safer to travel in a group! Copyright 2010, Premier Tourism Marketing How do niche groups differ from senior groups? • Perceive themselves as young – no matter what • • • • their age View travel as a right, not luxury Value-oriented, but will spend $$ for unique experiences Personal enrichment, flexibility and independence are key More frequent trips, shorter duration Copyright 2010, Premier Tourism Marketing Examples of Niche & Affinity Travel Groups Gardening Food/Wine Girlfriends/ Buddies Social Club Farm/ Agriculture Religious Fundraising/ Cause Based Military Families Ethnic Copyright 2010, Premier Tourism Marketing Examples of Affinity & Special Int. Groups II Adventure/ Active Single/ Divorced Arts & Theater Birders Music Quilters Gamers Golf Dozens of Others Copyright 2010, Premier Tourism Marketing Case Studies • Northern Indiana • Myrtle Beach • Chicago NW Suburbs • Branson Copyright 2010, Premier Tourism Marketing Find Your Niche • • • • • • What types of groups fit your profile? Find partners and package with them Optimize your website so you’re found Create an integrated marketing plan Utilize social media tools – Facebook, Linked-In, Twitter Don’t be greedy Copyright 2010, Premier Tourism Marketing Part III – Creating a Cohesive Marketing Plan • Print advertising is still affective in building brand – positions you as • • • • • • • • the resource in your market Use editorial/public relations to refine your message Post card marketing drives prospects to action Online advertising and Google ad words ads bring targeted traffic Facebook friends, Linked In Groups and Twitter followers are new ways to connect with travelers and groups Your website must promote action, not just look pretty Collect emails at every chance Follow up on trade show leads by phone to confirm legitimacy Rinse / Repeat – rule of 7 Copyright 2010, Premier Tourism Marketing You Can’t • Have one group package • Have one group web page • Have one group itinerary • Be everything to everybody Copyright 2010, Premier Tourism Marketing You Can • Be unique to a select group of customers • Focus on your strengths • Partner where you are weak • Package to create experiences Copyright 2010, Premier Tourism Marketing In Review • Senior Group Travelers will always exist so do • • not abandon your marketing efforts to reach them Growing trends in special-interest travel Look for unique market niches to build your group market business, you’ll be pleasantly surprised by the results Copyright 2010, Premier Tourism Marketing The Riches are in the Niches! Jeff Gayduk, Publisher [email protected] www.ptmgroups.com 630.794.0696