Download Appendix A-5 Medical Office Assistant

Appendix A.5
MEDICAL OFFICE ASSISTANT
WORK PROCESS SCHEDULE
AND
RELATED INSTRUCTION OUTLINE
ApprenticeshipUSA
A.5-1
Appendix A.5
WORK PROCESS SCHEDULE
MEDICAL OFFICE ASSISTANT
O*NET-SOC CODE: 43-6013.00 RAPIDS CODE: 0751
This schedule is attached to and a part of these Standards for the above identified
occupation.
1.
2.
3.
TYPE OF OCCUPATION
Time-based
TERM OF APPRENTICESHIP
Competency-based
Hybrid
The term of the occupation is one years with an OJL attainment of 2,000 hours,
supplemented by the minimum required 144 hours of related instruction.
RATIO OF APPRENTICES TO JOURNEYWORKERS
Consistent with proper supervision, training, safety, continuity of employment throughout
the apprenticeship, the ratio of apprentices to journeyworker/mentors will be:
4.
Two (2) apprentices may be employed in each medical office for each regularly employed
office or business manager or supervisor.
APPRENTICE WAGE SCHEDULE
Apprentices shall be paid a progressively increasing schedule of wages based on either a
percentage or a dollar amount of the current hourly Medical Office Assistant journeyworker
wage rate, which is: $XX.XX per hour.
1st
2nd
3rd
4th
3 months + 500 OJL hours = 60 percent
3 months + 500 OJL hours = 70 percent
3 months + 500 OJL hours = 80 percent
3 months + 500 OJL hours = 90 percent
Note: Journeyworker hourly wage
http://live.laborstats.alaska.gov/wage).
5.
6.
rate
based
on
the
Alaska
WORK PROCESS SCHEDULE (See attached Work Process Schedule)
mean
wage
RELATED INSTRUCTION OUTLINE (See attached Related Instruction Outline)
A.5-2
data:
Appendix A.5
WORK PROCESS SCHEDULE
MEDICAL OFFICE ASSISTANT
O*NET-SOC CODE: 43-6013.00 RAPIDS CODE: 0751
During the term of apprenticeship, the Apprentice shall receive such instruction and experience, in
all branches of the occupation, as is necessary to develop a practical and versatile worker. Major
processes in which Apprentices will be trained (although not necessarily in the order listed) and
approximate hours (not necessarily continuous) to be spent in each are as follows:
Certified Medical Assistant
Work Processes
A. Manage General Office
1. Track license & certificate of health care personnel
2. Coordinate Patient/office communication
3. Provide/coordinate office maintenance
4. Coordinate/process incoming/outgoing mail
5. Maintain account payable & receivables
6. Maintain & update procedure manuals
7. Inventory & order office equipment & supplies
8. Maintain & control medication inventory
9. Interact with staff and patients to optimize work flow
Demonstrated
Competence
I
Approximate
OJL Hours
300
II
400
C. Administrative Intake of Patient
1. Obtain referrals/authorizations for treatment
2. Coordinate insurance information
3. Collect copayments/payments on account
4. Submit insurance claims
5. Provide billing statements to patient
6. Document patient communication, observations and
clinical treatments
7. Employ professional techniques during verbal, nonverbal and text based interactions
III
400
IV
400
B. Coordinate & Schedule Appointments
1. Coordinate physician’s and staff schedules
2. Schedule patient’s appointments
D. Maintain Health Information
1. Obtain and file consents
2. Provide for patient confidentiality
3. Document and maintain all patient information
4. Prepare patient chart of office visit
5. File office data
6. Transfer patient/client records electronically
7. Abide by principles and laws related to confidentiality
A.5-3
E. Provide/Maintain a Safe and Aseptic Environment
1. Maintain clean office environment
2. Practice standard safety precautions
3. Don gloves and PPE as appropriate
4. Maintain personal hygiene, wash hands
5. Comply with risk management and safety procedures
F. Maintain Professional Responsibilities
1. Adapt communications to an individual’s understanding
2. Demonstrate respect for individual diversity
3. Participate in continuing education
4. Participate in community health activities
5. Serve as mentor to other health care professionals
6. Maintain basic life support certificate
7. Maintain professional network
8. Identify potential consequences for failing to operate
within the scope of practice of a medical assistant
9. Participate in performance improvement
10. Provide care within legal & ethical boundaries
Total Hours
A.5-4
V
250
VI
250
2,000
Appendix A.5
RELATED INSTRUCTION OUTLINE
MEDICAL OFFICE ASSISTANT
O*NET-SOC CODE: 43-6013.00 RAPIDS CODE: 0751
Related Instruction Providers:
Penn Foster Workforce Development
Erik K. Hensley
925 Oak Street
Scranton, PA 18515
Phone: (570) 961-4125 Fax: (570) 343-3620
[email protected]
www.PennFoster.edu
Methods: Distance, Electronic Media, and Classroom Delivery
The related instruction outlines the courses that provide the technical ability that supplements the
on-the-job training. It is through the combination of both the on-the-job training and the related
technical instruction that the apprentice can reach the skilled level of the occupation. Under a
registered apprenticeship, 144 hours of related instruction each year of the apprenticeship is
recommended. The following is the suggested course curriculum during the term of apprenticeship.
INSTRUCTIONAL AGENCY: PENN FOSTER
PART I - RTI 144Hrs
Starting Your Program (Orientation)
Succeed by learning how to use your Penn Foster program.
Objectives:
• Understand how to use your Student Portal, including your My Homepage and My Courses
pages.
• Access the Penn Foster Community and use it to find answers.
• Connect with Penn Foster on various social media sites.
Course 1
HIT100 Introduction to Allied Health
This course gives an introduction to health care, the health information management industry, and
the role that health information technicians play in that industry.
Objectives:
• Describe reimbursement systems and the role health information management technicians
play in reimbursement.
• Describe how technology is used in health information management.
• Discuss different professional organizations and certifications for health information
management technicians.
• Explain the different roles, opportunities, and settings for health information management
technicians.
A.5-5
Course 2
ALH028 Law, Ethics, and Confidentiality in Allied Health
In this course, you’ll learn how law affects medical offices, the origin of law that affects medical
professionals, the basics of the process of litigation and its alternatives, the common-law basis for
the confidentiality of health-care information, and the laws regulating health-care information
collected and maintained by government agencies.
Objectives:
• Describe civil and criminal law, sources of law, and the steps of litigation.
• Distinguish between liability, negligence, and malpractice and explain how they relate to
medical assistants.
• Explain defenses against medical malpractice and against criminal charges.
• Identify the various ethical issues that health-care professionals face.
• Explain the uses and content of medical records.
• Describe the legal significance of confidentiality obligations.
• Explain the core concepts of HIPAA’s final Privacy Rule.
• Summarize the role of peer review in confidentiality issues.
• Describe confidentiality and security issues related to electronic medical records.
Course 3
BUS090 Office Procedures
This course is designed to help you develop professional relationships in the workplace and
professionally administer and manage office communications and procedures, and provides a
review of basic math operations.
Objectives:
• Understand and explain the components of communication, both verbal and nonverbal.
• Develop effective listening and observation skills.
• Recognize prejudice in interpersonal relations.
• Describe personal traits essential for successful interpersonal relations.
• Understand important aspects of good human relations.
• Professionally answer and place telephone calls within an office.
• Handle incoming and outgoing mail and email.
• Analyze where your time is spent and identify common time wasters.
• Calculate discounts and series discounts.
• Calculate cash discounts and shipping charges.
• Change decimals and fractions to percentages and vice versa.
• Use a calculator to solve or check math problems.
A.5-6
Course 4
ALH016 Body Systems/Terminology 1
In this course, you’ll examine the sensory organs, nervous system, endocrine system, excretory
system, reproductive system, and immune and lymphatic systems. You’ll also take a closer look at
oncology, radiology, surgery, pathology, and genetics.
Objectives:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Explain how root words (and their combining forms), prefixes, and suffixes function in
medical terms.
Define many of the most common roots, prefixes, and suffixes.
Determine the meaning of a given medical term by analyzing its parts.
Identify the anatomical position and directional terms, as well as the three planes, four
quadrants, and nine regions of the body.
Describe the body sciences of nutrition and homeostasis.
List types of pathogens, outline the chain of infection, and suggest methods to break the
chain of infection.
Analyze the concept of immunity and differentiate between natural and acquired immunity.
Describe the organization and formation of the human body from cells to body systems.
Explain the anatomy and function of the integumentary system and musculoskeletal system.
List diseases of the integumentary and musculoskeletal systems.
Identify tests and procedures to diagnose and treat diseases of the integumentary and
musculoskeletal systems.
Use combining forms to build and analyze terms related to cellular anatomy, the
integumentary system, and the musculoskeletal system.
Explain the anatomy and function of the cardiovascular, respiratory, and digestive systems.
List diseases of the cardiovascular, respiratory, and digestive systems.
Identify tests and procedures to diagnose and treat diseases of the cardiovascular,
respiratory, and digestive systems.
Use combining forms to build and analyze terms related to the cardiovascular, respiratory,
and digestive systems.
Course 5
ALH017 Body Systems/Terminology 2
In this course, you’ll examine the sensory organs, nervous system, endocrine system, excretory
system, reproductive system, and immune and lymphatic systems. You’ll also take a closer look at
oncology, radiology, surgery, pathology, and genetics.
Objectives:
•
Explain the anatomy and function of the sensory organs, the nervous system, and the
endocrine system.
A.5-7
•
•
•
•
•
•
•
•
•
•
•
•
List diseases of the sensory organs, the nervous system, and the endocrine system.
Identify tests and procedures to diagnose and treat diseases of the sensory organs, the
nervous system, and the endocrine system.
Use combining forms to build and analyze terms related to the sensory organs, the nervous
system, and the endocrine system.
Explain the anatomy and function of the excretory, reproductive, and lymphatic systems.
List diseases of the excretory, reproductive, and lymphatic systems.
Identify tests and procedures to diagnose and treat diseases of the excretory, reproductive,
and lymphatic systems.
Use combining forms to build and analyze terms related to the excretory, reproductive, and
lymphatic systems.
Differentiate between tumor types and explain how cancer develops.
Classify cancers and describe the major methods of cancer treatment.
Identify radiographic procedures and outline the types and uses of nuclear medicine tests.
Summarize surgical methods and pathological processes.
Describe the application of genetics to the study of diseases.
Course 6
ALH021 Basic Pharmacology
This course describes health-care professionals who are licensed to prescribe medications for the
treatment of disease and illness, reference material most often used by pharmacists and pharmacy
technicians, and pharmaceuticals that are designed to alleviate or repair any sort of malfunction in
the body.
Objectives:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Define the medical specialties presented in this course, the conditions that each treats, and
some of the drugs prescribed.
Identify health-care providers other than physicians who are licensed to prescribe drugs,
the types of drugs that each prescribes, and the condition for which each type of drug is
prescribed.
Name five prominent health-care professionals who aren’t licensed to write prescriptions.
Explain the main types of reference information and their sources.
Discuss various delivery methods of drug information available to pharmacists and
technicians.
List various drug information sources that may be required by law to be present in a
pharmacy.
Identify various journals and newsletters available to pharmacists and technicians.
Describe the most referenced sources of drug information used in pharmacy practice.
Discuss pharmacology basics.
List the four types of drug names, several major drug references, and the two agencies of
drug regulation and enforcement.
Describe the routes and forms of drug administration.
Define drug action and effect, and explain the effect of drugs according to specific
classifications.
Calculate basic pharmacology mathematics and dosages.
Identify medications related to different body systems.
A.5-8
Course 7
CSC102 Microsoft Word ™ and Excel®
This course teach you how to use Microsoft® Word™ 2013 to create, edit, and illustrate documents,
and how to use the most widely used spreadsheet program, Microsoft® Excel.®
Objectives:
• Locate a file, open a recently used document, and retrieve a file that has been recently
deleted.
• Use search engines and email.
• Identify the best Internet providers and services for your needs.
• Upload and download files from the Internet.
• Create, edit, format, and merge Word™ documents.
• Add graphics and tables.
• Use the basic elements of Microsoft® Excel®
• Add, delete, and sort data.
• Create and use formulas, charts, and graphs.
Course 8
ENG010 Business English
In this course you’ll learn the skills you need to become more confident in your writing.
Objectives:
• Know the parts of speech.
• Use pronouns and modifiers properly and effectively.
• Explain subject-verb agreement.
• Use end marks, commas, and other common punctuation marks.
• Use capitalization correctly.
• Explain common spelling rules and use them in your writing.
• Cite research sources.
• Compose a variety of sentence structures.
• Construct unified, coherent paragraphs.
• Connect paragraphs to build a well-organized, logical document.
• Identify your audience, medium, and purpose.
• Focus and organize your ideas.
• Plan both informal and formal writing projects.
• Revise, edit, and proofread to make your final copy accurate and professional.
• Write well-structured, professional letters.
• Format business letters, memos, and emails.
Course 9
HIT130 Electronic Medical Records
This course is designed to help you understand the reimbursement process and the various
methodologies involved. You’ll be introduced to billing cycles and how health information
technology is used in medical offices, and learn about basic accounting transaction terminology and
A.5-9
apply this information to enter patient charges and payments.
Objectives:
• Describe prepaid health plans and commercial insurance plans.
• Identify characteristics of retrospective and prospective payment systems.
• Discuss the different government sponsored health-care programs.
• Explain how managed care works.
• Describe fee-for-service and episode-of-care reimbursement methodologies.
• Outline the Medicare acute care prospective payment system.
• Describe the Medicare skilled-nursing facility prospective payment system.
• Discuss the different outpatient prospective payment systems. Review the medical billing
cycle.
• Explain how computers are used for medical billing.
• Use Medisoft® software to perform medical office procedures.
• Perform charge and payment transactions for patient services.
• Post payments.
• Create standard reports, collection letters, and reminders.
• Set up patient appointments, input office hours, and create schedules.
Projects:
• You will complete five hands-on projects using electronic medical software
Additional Course Materials
Textbook: Computers in the Medical Office
Software: Medisoft®
TOTAL HOURS 144
Note: Computer Specifications
You will need high-speed internet access to begin your program. You will need access to a
Microsoft® Windows® based computer running Windows® 7 or later, Microsoft® Office 2013,
and an email account to complete your program with Penn Foster.
A.5-10