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BIO, 9th Edition
TEST BANK
Module 7
Communication
Multiple Choice Questions
1.
According to Johansen, the primary area of focus for understanding human interactions is:
A) Perspective
B) Communication
C) Information
D) Management
Ans: B
2.
Which of the following is NOT a theory of psychodynamics
A) Communication
B) Human behavior
C) Motivation
D) Perception
Ans: A
3.
We formulate our meanings in words – words that are interpreted by the recipient of our message.
This process can be identified as
A) Noise
B) Encoding
C) Decoding
D) Messaging
Ans: B
4.
Which of the following is a good example of code
A) perception
B) language
C) noise
D) traffic
Ans: B
5.
Which of the following is NOT an effective method of communication
A) Face to face
B) Telephone
C) Electronic
D) None of the above
Ans D
6.
Two individuals who speak different languages make a failed attempt at communication resulting
from
A) An emotional block
B) Inadequate informationdisappointment
C) A communication barrier
D) None of the above
Ans: C
BIO, 9th Edition
TEST BANK
7. The fundamental process of communication is
A) a key barrier to organizational effectiveness
B) a primary area for understanding human behavior
C) an area of increasing concern for most managers
D) all of the above
Answer: D
8. The mechanistic, Tayloristic, psychological and interactive-symbolic perspectives emphasize
A) parallels between organizational theory and communication theory
B) communication process
C) general types of work environments
D) none of the above
Answer: A
9. On the most basic level, what two people communicate about is determined by
A) who they are
B) how they perceive themselves
C) how they perceive others
D) all of the above
Answer: D
10. The process of communication involves which of the following elements
A) sender and receiver
B) the message
C) the medium through which the message is send
D) a & b
E) all of the above
Answer: D
11. Which of the following act as barriers to accurate communication?
A) semantics
B) emotional blocks
C) technology
D) inadequate information
E) all of the above
Answer: E
12. The major problem in communications is that each individual is inclined to assume that people
with whom they interact
A) have the correct information
B) use the same code
C) have the same knowledge base
D) understand each other's past experiences
Answer: B
13. Please identify the type of nonverbal communication that helps managers to understand emotional
blocks
A) kinesic behavior
B) physical characteristics
C) paralanguage
BIO, 9th Edition
TEST BANK
D) proxemics
Answer: C
14. Communication networks involve
A) oral signals
B) written signals
C) nonverbal signals
D) a & b
E) all of the above
Answer: E
15. Translating meaning into words and words into meaning is based upon a person's
A) translating ability
B) cultural background
C) ear for languages
D) none of the above
Answer: B
16. How do computer networks enhance our communication accuracy?
A) spellcheck
B) encoding
C) decoding
D) b & c
E) none of the above
Answer: D
17. One must assume significant differences between the sender and receiver in terms of
A) communication networks
B) miscommunication
C) cross-cultural communication
D) all of the above
Answer: C
18. When a manager summarizes what he/she heard in conversation with a subordinate, the manager
is practicing one of the most useful skills
A) awareness
B) understanding
C) paraphrasing
D) listening
Answer: C
19. In order to overcome communication barriers, managers should use which of the following tactics
A) self-awareness
B) creating a supportive organizational climate
C) coaching and goal-setting
D) all of the above
Answer: D
20. Knowing what your strengths are in interactive situations and what part of the problem you
BIO, 9th Edition
TEST BANK
represent is defined by this communication skill
A) paraphrasing
B) listening
C) self-awareness
D) coaching
Answer: C
21. Please identify the three clusters of media used for transmitting messages
A) written, oral, electronic
B) interactive, attentive, impact
C) listening, questioning, responding
D) computers, cell phones, text messaging
Answer: A
22. Which of the following have been shown to hinder the communication process?
A) attribution
B) ethnocentrism
C) motivation
D) communication
Answer: B
23. In which of the following countries was communication seen as the biggest barrier?
A) United States
B) Britain
C) Japan
D) Germany
Answer: C
24. Before we can send a message to another recipient we must first
A) decode it
B) diffuse it
C) encode it
D) perceive it
Answer: C
25. Unfortunately, daily communication between people is frequently distorted because
communication requires
A) meaning and semantics
B) body language and assumptions
C) assumptions and codes
D) proxemics and time
Answer: C
26. What is proxemics?
A) physique and posture
B) the way people use their space
C) facial expressions
D) speech rate and pitch
Answer: B
BIO, 9th Edition
TEST BANK
27. Communication is selective, learned, culturally determined, consistent, inaccurate…therefore, it is
an example of
A) miscommunication
B) perceptual patterns
C) semantics
D) two-way communication
Answer: B
28. Discussion of progress and feedback from the supervisor as to how well the subordinate is doing
on goals should occur
A) yearly, with salary reviews
B) bimonthly
C) each time a goal is set
D) as the need arises
Answer: D
29. Communication richness mean that a media conveys meaning and
A) carries a large volume of data
B) is accessible
C) employs similar codes
D) is expensive
Answer: A
BIO, 9th Edition
TEST BANK
Module 7
Communciation
True/False Questions
30.
Organizational surveys continuously identify communication as a major challenge by
managers.
Ans: True
31.
Individuals can improve their own effectiveness through their willingness to change their own
behavior.
Ans: True
32.
The method (or medium) of communication is unlikely to influence the nature of the
communication episode.
Ans: False
33.
The communication message received is affected by perception and motivation.
Ans: True
34.
The basis for almost all activities in organizations and between organizations and their
customers is the fundamental process of communication.
Ans: True
35.
Communication theory seems to parallel organizational theory.
Ans: True
36.
Communication is always the point of conflict and misunderstanding between two people.
Ans: False
37. Language is one obvious sort of communication element.
Answer: False
39. Noise distorts the message of communication.
Answer: True
40. Conflicting assumptions are often barriers to communication.
Answer: True
41. Semantics are an excellent source of positive communication.
Answer: False
42. All experiences have an emotional and feeling component.
Answer: True
BIO, 9th Edition
TEST BANK
43. All learning has an emotional and feeling component.
Answer: True
44. Research indicates that the greater the differences between the sender's and the receiver's cultures,
the greater the chance for miscommunication.
Answer: True
45. People from similar cultures tend to view the world differently.
Answer: False
46. Modern management theory recognizes that a manger's skills must include the handling of feelings
and emotions of employees as much as how to work with logic and rationality.
Answer: True