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STEPHEN JOHN ARNOLD
Professor, School of Business, Queen's University
Education
1974 Ph.D. Marketing, Faculty of Management Studies, University of Toronto.
1971 M.B.A. Marketing, Management Science), Faculty of Management Studies, University of
Toronto.
1965 B.Sc. Applied Science, Royal Military College and Royal Roads Military College.
Positions Held
1974 - present Assistant, Associate and Full Professor, School of Business, Queen's University.
1999
Professor, International Study Centre at Herstmonceux Castle. East Sussex, UK
1999
Visiting Professor, Department of Retailing and Marketing, Manchester Metropolitan
University, Manchester, UK.
1999
Visiting Professor, Urban Planning Group, Eindhoven Technical University, Eindhoven
Netherlands.
1998
Visiting Professor, Institute for Retail Studies, University of Stirling, Scotland, UK.
1985 - 1986
Visiting Associate Professor, Faculty of Commerce and Business Administration,
University of British Columbia.
1983 - 1984
Associate Member - Limited Term, Faculty of Management Studies, University of Toronto.
1982 - 1983
Professeur invité, Faculté des sciences de l'administration, Université Laval.
1970 - present Marketing research consultant.
1977 - 1980
Canadian Armed Forces (Primary Reserve): Acting Commanding Officer.
1965 - 1969
Canadian Armed Forces: HMCS Saskatchewan, HMCS Columbia, Canadian Forces
School of Administration and Logistics.
Professional Associations
Administrative Sciences Association of Canada
American Academy of Advertising
American Collegiate Retailing Association
American Marketing Association
Association for Consumer Research
Professional Marketing Research Society
Academic Awards & Honours
1998
1997
School of Business Research Excellence Award.
“Citation of Excellence." ANBAR Electronic Intelligence, Bradford, England.
Editorial Duties
Editorial Review Board
1994 – present
Journal of Business Research.
Occasional Reviewer
International Journal of Retail & Distribution Management
Journal of Retailing and Consumer Services
Journal of Consumer Research
Journal of Advertising
Canadian Journal of Administrative Sciences
American Marketing Association, Academy of Marketing Science annual conferences
Social Sciences and Humanities Research Council of Canada Research Grants, Strategic Research Grants
Research Grants
1995 - 1998
1992
1985
1982
1982
1981 - 1982
1981 - 1982
1981 - 1982
1980
1980 - 1981
1978
1977
1975
Social Sciences and Humanities Research Council, Awarded: $62,750.
"Organizational Legitimacy and Retail Store Patronage: The Case of Wal-Mart."
Canadian Urban Transit Association, Awarded: $4,500. “Transit case preparation.”
Procter & Gamble, Awarded: $19,300. “Media Option Source Effects.”
Warner-Lambert Canada Inc, Awarded: $17,300. “Return on Advertising Investment.”
Consumer and Corporate Affairs, Awarded: $19,000.
“Transportation Energy Conservation.” (with R. Turner)
Social Sciences and Humanities Research Council, Awarded: $13,428.
“Canadian Federal Government Advertising.”
Warner-Lambert Canada Inc., Awarded: $22,625.
“Return on Advertising Investment.”
Consumer and Corporate Affairs, Awarded: $18,100.
“New Automobile Purchase Satisfaction.”
Ministry of Transportation, Ontario, Awarded: $9,200.
“Transportation Energy Conservation.” (with R. Turner)
Warner-Lambert Canada Inc., Awarded: $9,800. “Return on Advertising Investment.”
MacLaren Advertising, Awarded: $10,500. “Day-After-Recall.”
VIA Rail, Awarded: $34,125.
“Rail Passenger Service and Market Communications.” (with R. Turner)
Baker Lovick, Awarded: $3,800.
“Canadian and American National Character.” (with J.G. Barnes)
Publications
Articles in Refereed Journals
Handelman, J. M. & Arnold, S. (1999). “The Role of Marketing Actions with a Social Dimension: Appeals
to the Institutional Environment." Journal of Marketing, July 1999, Vol. 63, forthcoming.
Miklas, S. & Arnold, S. (1999). “’The Extraordinary Self’: Gothic Culture and the Construction of Self.”
Journal of Marketing Management, July 1999, Vol. 15: 563-576.
Arnold, S., Handelman, J. M. & Tigert, D. J. (1998). "The Impact of a Market Spoiler on Consumer
Preference Structures." Journal of Retailing and Consumer Services, Vol.5, No.1: 1-13.
Joshi, A. & Arnold, S. (1998). "How Relational Norms Affect Compliance in Industrial Buying." Journal of
Business Research , February 1998, Vol.41: 105-114.
Joshi, A. & Arnold, S. (1997). “The Impact of Buyer Dependence on Buyer Opportunism in BuyerSupplier Relationships: The Moderating Role of Relational Norms." Psychology and Marketing , December
1997, Vol.14: 823-845.
Arnold, S., Handelman, J. M. & Tigert, D. J. (1996). "Organizational Legitimacy and Retail Store
Patronage." Journal of Business Research, Vol.35: 229-239. Awarded “Citation of Excellence." ANBAR
Electronic Intelligence, Bradford, England.
Feltham, T. & Arnold, S. (1994). "Program Involvement and Ad / Program Consistency as Moderators of
Program Context Effects." Journal of Consumer Psychology, Vol.3, No.1: 51-77.
Arnold, S. & Fischer, E. (1994). "Hermeneutics and Consumer Research." Journal of Consumer
Research, June 1994, Vol.21, No.1: 55-70
Fischer, E. & Arnold, S. (1994). "Sex, Gender Identity, Gender Role Attitudes and Consumer Behaviour."
Psychology and Marketing , March / April 1994, Vol.11, No.2: 163-182.
Fischer, E. & Arnold, S. (1990). "More Than a Labor of Love: Gender Roles and Christmas Gift
Shopping." Journal of Consumer Research, December 1990, Vol.17: 333-345.
Arnold, S., Oum, T. H., Pazderka, B. & Snetsinger, D. W. (1987). "Advertising Quality in Sales Response
Models." Journal of Marketing Research, February 1987, Vol.24: 106-113.
Arnold, S., Oum, T. H. & Tigert, D. J (1983). "Determinant Attributes in Retail Patronage: Seasonal,
Temporal, Regional, and International Comparisons." Journal of Marketing Research, May 1983, Vol.20:
149-157.
Arnold, S. & Bird, J. R. (1982). "Recall of Television Commercials." Journal of the Professional Marketing
Research Society , November 1982, Vol.1, No.3: 18-24.
Arnold, S. & Bird, J. R. (1982). "The Day-after Recall Test of Advertising Effectiveness: A Discussion of
the Issues." In James H. Leigh and Claude R. Martin, Jr., Eds., Current Issues and Research in
Advertising, pp. 59-68.
Arnold, S. (1980). "Unsuccessful Marketing of an Urban Transit System: Lessons from a Post-Mortem."
The Canadian Marketer, 1980, Vol.11, No.2: 18-21.
Arnold, S. & Barnes J. G. (1979). "Canadian and American National Character as a Basis for Market
Segmentation." Research in Marketing, Vol.2: 1-35.
Arnold, S. (1979). "A Test for Clusters." Journal of Marketing Research, Vol.16: 545-551.
Arnold, S. & Gold, A. D. (1979). "The Use of a Public Opinion Poll on a Change of Venue Application."
Criminal Law Quarterly, Vol.21: 445-464.
Arnold, S. & Tigert, D. J (1974). "Canadians and Americans: A Comparative Analysis." International
Journal of Comparative Sociology, Vol.15: 68-83.
Arnold, S. & Morrison, R. F. (1974). "A Suggested Revision in the Classification of Nonprofessional
Occupations in Holland's Theory." Journal of Counseling Psychology, Vol.21: 485-488.
Arnold, S. & Tigert, D. J (1974). "Market Monitoring through Attitude Research." Journal of Retailing,
Vol.49: 3-22.
Publications in Refereed Conference Proceedings
Arnold, S. & Fernie, J. (1999). “Wal-Mart in Europe: Prospects for the UK." Proceedings of the 10th
International Conference on Research in the Distributive Trades, European Association of Educators and
Researchers in Commercial Distribution, University of Stirling, Stirling, Scotland, August 1999,
forthcoming.
Dunnett, A.J. & Arnold, S. (1999). “Falling Prices, Rising Morale: the Impact of Organisational Culture on
Customer Satisfaction at Wal-Mart." Proceedings of the Doctoral Colloquium at the Annual Conference of
the Academy of Marketing, Andrew McAuley, ed., University of Stirling, Stirling, Scotland, July 1999,
forthcoming.
Perron, F. A., Viau, P., Handelman, J. & Arnold, S. (1999). “Moderation, Mediation, Mediated Moderation
and Moderated Multiple Mediation.” Proceedings of the Annual Conference of the Academy of
Marketing, Andrew McAuley, ed., University of Stirling, Stirling, Scotland, July 1999, forthcoming.
Arnold, S. (1998). “Why is Wal-Mart the World’s Largest Retailer and Can the Reasons for Its Success Be
Applied in Europe?” Forum Internacional Sobre, Las Ciencias, las Tϑ cnicas y el Arte Aplicadas al
Marketing, Academia y Profesi ∴n, Ponencias Academicas (International Forum on the Sciences,
Techniques and Art Applied to Marketing, Academy and Profession, Academic Papers ), Enrique Ortega
Martinez, Ladislao Gonz< lez Ruiz, and Enrique Pϑrez del Campo, Editores, Secci∴n de Comercializaci∴n
e Investigaci∴n de Mercados, Facultad de CC.EE.Universiada Complutense de Madrid, November 25-27,
pp. 29-40.
Arnold, S., Handelman, J. & Tigert, D. J (1997). “Competitive Market Structure Differentiation and Store
Choice Attribute Determinacy." In Robert L. King, Ed. Retailing: End of a Century and a Look to the
Future. Richmond, VA: Academy of Marketing Science, pp. 112-116. (Proceedings of the Fifth Triennial
National Retailing Conference presented by the Academy of Marketing Science and the American
Collegiate Retailing Association, St. Louis, Missouri, November 1-3, 1997).
Arnold, S. & Handelman, J. (1996). "Expanding the Application of the Marketing Concept through
Organizational Theory." In Cornelia Droge and Roger Calantone, Eds., Enhancing Knowledge
Development in Marketing: Proceedings of the Summer Marketing Educators Conference, American
Marketing Association, Vol. 7, pp. 485-491.
Arnold, S. & Handelman, J. (1996). "S&R Discount Department Store." Proceedings EAERCD 4th
Conference, July 4-5, 1996, European Association for Education and Research in Commercial
Distribution, Ecole Supérieure de Commerce de Paris, Paris: France, pp. 340-357.
Arnold, S., Handelman, J. & Tigert, D. J (1996). "Organizational Legitimacy and Retail Store Patronage:
The Case of Wal-Mart." In William R. Darden, Ed. Proceedings of the 1995 Symposium on Patronage
Behaviour and Retail Strategy: The Cutting Edge IV, Baton Rouge: Louisiana State University, January
1996, pp. 269-282.
Arnold, S. & Fischer, E. (1992). "Woman in a Material World: Two Interpretations of a Consumer Case
Study." In Floyd Rudmin and Marsha Richins, Eds., Meaning, Measure, and Morality of Materialism,
Provo, Utah: The Association of Consumer Research, pp. 181-187.
Arnold, S. & Tigert, D. J (1989). "A Comparative Analysis of Alternative Segmentation Methodologies."
In Proceedings of the 42nd E.S.O.M.A.R. (European Society for Opinion and Marketing Research)
Marketing Research Congress, Stockholm, September 1989, pp. 119-144.
Arnold, S. & Turner, R. E. (1982). Planned Social Change: Some Implications for Marketing." In Ronald
F. Bush and Shelby D. Hunt, Eds., Marketing Theory: Philosophy of Science Perspectives, Chicago:
American Marketing Association, pp. 260-264.
Arnold, S. & Tigert, D. J (1982). "Comparative Analysis of Determinants of Patronage." In Robert F.
Lusch and William R. Darden, Eds., Retail Patronage Theory: 1981 Workshop Proceedings, Center for
Management and Economic Research, School of Business Administration, The University of Oklahoma,
pp.118-124.
Arnold, S., Roth, V. & Tigert, D. J (1981). "Conditional-Logit Versus MDA in the Prediction of Store
Choice." In Kent B. Monroe, Ed., Advances in Consumer Research, Vol. VIII, Ann Arbor, Mich.:
Association for Consumer Research, pp. 665-670.
Arnold, S. & Barnes, J. G. (1978). "Canadians and Americans: Implications for Marketing." In Donald N.
Thompson, Ed., Problems in Canadian Marketing, Chicago: American Marketing Association, pp. 3-27.
Reprinted in James G. Barnes and Montrose S. Sommers, Current Topics in Canadian Marketing, Toronto,
McGraw-Hill Ryerson Limited, pp. 84-100.
Arnold, S., Ma, S. & Tigert, D. J (1978). "A Comparative Analysis of Determinant Attributes in Retail Store
Selection." In H. Keith Hunt Ed., Advances in Consumer Research, Vol. V, Proceedings of Eighth
Annual Conference of the Association for Consumer Research, pp. 663-667.
Arnold, S. (1976). "Problem Solving Through Model Application: One Approach to Teaching Consumer
Behaviour." In William D. Perreault, Jr., Ed., Advances in Consumer Research, Volume IV, Atlanta:
Association for Consumer Research, pp. 268-269.
Arnold, S., & Barnes, J. G. (1976). "A Proposal for Testing Canadian and American Response to
Appropriate Advertising Copy." In Rapport - Proceedings, Fourth Annual Conference, Canadian
Association of Administrative Sciences, pp. 5-10 to 5-19.
Arnold, S. (1975). "Desirable Conditions in an Optimal Life Style Clustering Procedure." In Edward M.
Mazze, Ed., Marketing in Turbulent Times: The Challenges and the Opportunities, Chicago: American
Marketing Association, pp. 211-215.
Arnold, S., Barnes, J.G. & Wong, K. (1975). "Subliminal Perception: Implications for Regulation."
In Proceedings - Rapport Third Annual Conference, Canadian Association of Administrative Sciences,
pp. 4-16.
Arnold, S. (1975). The Validity of Consumer 'Species-Type' Typologies." In Bent Stidsen, ed., Marketing
in the 1970's and Beyond, Proceedings of the 1975 Meetings of the Marketing Division of the Canadian
Association of Administrative Sciences 1975.
Arnold, S. (1974). "A Test for Clusters." In Proceedings of the Annual Conference of the Administrative
Sciences Association of Canada - Marketing Division, pp. 4-1 to 4-8.
Arnold, S. & Tigert, D. J (1971). "Profiling Self-Designated Opinion Leaders and Self-Designated
Innovators Through Life Style Research." In M.J. Schlinger, Ed., Advances in Consumer Research,
Volume II, Ann Arbor, Michigan: Association for Consumer Research, pp. 425-445.
Refereed Book Chapters
Fischer, E., Gainer, B. & Arnold, S., (1996). "Gift Giving and Charitable Donating: How (Dis)Similar are
They?" In Cele Otnes and Richard F. Beltramini, Eds., Gift Giving: A Research Anthology, Bowling Green,
OH: Bowling Green State University Popular Press, pp. 175-194.
Invited Papers
Arnold, S. (1999). “Wal-Mart in Europe." International Journal of Retail & Distribution Management,
Vol.27, No.1, pp. 48-51.
Abstracts
Arnold, S. (1998). “The Effects of Large Retailers on Smaller Communities: A Stakeholder Analysis.” 5th
Recent Advances in Retailing & Services Science Conference, European Institute of Retailing and
Services Studies, Aug. 27, 1998, Bavena, Italy, p.7.
Arnold, S., Handelman, J. & Kozinets, R. (1997). “A Semiotic/Structural Analysis of Retail Flyers.” 4 th
Recent Advances in Retailing & Services Science Conference, European Institute of Retailing and
Services Studies / Canadian Institute of Retailing and Services Studies, July 1997, Scottsdale, Arizona,
p.6.
Arnold, S., Handelman, J. & Tigert, D. J. (1996). "The Impact of Competitive Market Structure on the
Saliency of Retail Store Choice Attributes." 3rd Recent Advances in Retailing & Services Science
Conference June 22-25, Telfs-Buchen, Austria, The European Institute of Retailing and Services
Studies, Eindhoven: Netherlands, p.8.
Research Reports
Arnold, S. (1997). “Shopping Habits at Kingston Department Stores Wave III: Three Years After Wal-Mart’s
Entry into Canada." Report No.3, School of Business, Queen’s University, July 1997. Summarised in
Chain Store Age , October, pp. 48-50.
Tigert, D. J., Arnold, S. & Cotter, T.W. (1997). “Baker’s to Target ... Over and Out! Consumer Attitudes
Towards and Shopping Habits at the Major Grocery Chains in Omaha, Nebraska." Babson College
Retailing Research Report No. 12, April 1997.
Tigert, D. J., Arnold, S. & Cotter, T.W. (1996). “The 1996 Chicago Female Fashion Research Project
Wave III: 1996 Versus 1979 and 1987, Volumes 1A, 1B and 2." Babson College Retailing Research
Report No. 11, July 1996. Summarised in “Shopping Chicago: Who Fills Women’s Apparel Needs?”
Chain Store Age , Section Three, October 1996, 6B-31B.
Arnold, S. & Handelman, J. (1996). "Shopping Habits at Kingston Department Stores - Wave II: One Year
After the Wal-Mart Grand Opening." School of Business, Queen's University, Report No. 2, January
1996.
Arnold, S. (1995). "Barrie Grocery Shopping Study." School of Business, Queen's University,
September 1995.
Tigert, D. J., Arnold, S. & Cotter, T.W (1995). "Supercenters: Can They Build Market Share Against the
Supermarkets - Volume I: Victoria, Texas and Volume II: Gainesville, Georgia." Babson College Retailing
Research Reports, Report No. 10, April and May 1995. Summarised in "The Squeeze is On: Wal-Mart and
Kmart Supercenters Put the Squeeze on Supermarkets." Chain Store Age , Section Three, August
1995, 4B-31B.
Arnold, S., Handelman, J. & Tigert, D. J (1994). "Shopping Habits at Kingston Department Stores - Wave
I: The Situation Prior to Wal-Mart Entry in March 1994." Babson College Retailing Research Reports in
Collaboration with Queen’s University School of Business, Report No. 10, December 1994.
Tigert, D. J., Arnold, S. & Cotter, T.W. (1994). "The Dallas / Ft. Worth Market for Appliances, Electronics,
and Personal Computers: Consumer Attitudes Towards and Shopping Habits at the Major Chains."
Babson College Retailing Research Reports, Report No. 9, May 1994.
Tigert, D. J., Arnold, S. & Cotter, T.W. (1994). "The Mass Merchandisers in Chicago: Consumer Attitudes
Towards and Buying Habits at the Major Chains." Babson College Retailing Research Reports, Report
No. 8, May. Summarised in "Chicago Poses Tests for New and Old Retailers." Chain Store Age
Executive, Section 3, August, 3B-30B.
Tigert, D. J., Arnold, S. & Cotter, T.W. (1993). "The Low Priced Department Stores in Atlanta, Indianapolis
and Dallas/Ft. Worth - Volumes I, II and II." Boston: Babson College Retailing Research Reports, Report
No. 7, April 1993. Summarised in "Winning on Price, Location, Assortment." Chain Store Age Executive,
Special issue 1993, Mid July 1993, pp. 11-78.
Tigert, D. J., Arnold, S. & Cotter, T.W. (1992). "Warehouse / Membership Clubs in North America: Are
They Retailers or Wholesalers? and Who is at Risk? An Eleven City Study of Household and Business
Shoppers." Babson College Retailing Research Reports, Report No. 6, April 1992.
Tigert, D. J. & Arnold, S. (1990). "Nordstrom's: How Good Are They?: The 1990 Washington/Virginia
Female Fashion Research Project, Volumes 1A and 1B, The Basic Data: Consumer Attitudes Towards
and Shopping Habits at the Major Fashion Chains." Babson College Retailing Research Reports,
September 1990.
Arnold, S. (1990). "Physician Segments for Products and Services." Canadian Medical Association,
Ottawa, July 1990.
Tigert, D. J. & Arnold, S. (1989). Hypermarket: The Meijer Story in Columbus, Ohio." Babson College
Retailing Report, Babson College, January 1989.
Tigert, D. J., Arnold, S. & Cotter, T.W. (1987). "The 1987 Chicago Female Fashion Research Project,
Volume I: The Basic Data: Consumer Attitudes Towards and Shopping Habits at the Major Fashion
Chains." Wellesley, MA: Babson College, October 1987.
Tigert, D. J., Arnold, S. & Ring, L.J. (1987). "Stealing from the Outer Rings: An Analysis of the Retail Food
Warehouse Format." Babson College, April 1987.
Arnold, S. (1974). "Detergent Category Product Usage and Brand Purchase Profiles." Research report
prepared for Procter & Gamble Inc., Toronto, April 1987.
Arnold, S. & Turner, R. E. (1986). "Kingston Cellular Telephone Study." Research report prepared for
Bell Cellular Inc., Toronto, November 1986.
Arnold, S. (1986). "A Literature Review of Media-Option Source Effects." Research report prepared for
Procter & Gamble Inc., Toronto, May 1986.
Tigert, D. J., Arnold, S. & Cotter, T.W. (1986). "A Cozy Little Market Ripe for Attack? Consumer Attitudes
Toward and Shopping Habits at the Major Supermarket Chains in the Five County Metro Boston Market."
The Babson Retailing Reports on Retail Structure, Strategy and Performance, Report No. 2, Babson
College, Wellesley, Mass., February 1986.
Arnold, S., Dyke, L. S. & Jones, D.G.B. (1985). "A Study of Undergraduate Students and Applicants,
Queen's University, 1983-84." Research report prepared for Vice-Principal (Resources), Queen's
University, Kingston, August 1985.
Arnold, S. & Turner, R. E. (1985). "North American Demand for Alkali Metal Thermoelectric Generators."
Research report prepared for Almax Industries Limited, Lindsay, Ontario, March 1985.
Arnold, S. (1984). "Target Segments for Home Energy Conservation." Research report prepared for
Energy, Mines and Resources Canada, Ottawa, June 1984.
Arnold, S. & Pazderka, B. (1983). "Dentyne National and Regional Historical Analyses: 1973-82."
Research report prepared for Warner-Lambert Canada Ltd., December 1983.
Arnold, S. (1983). "Formal Evaluation Study of the Management Research Workshop." Research report
prepared for the Canadian Federation of the Deans of Management, December 1983.
Arnold, S. (1983). "A Marketing Analysis of the Canadian Home Insulation Program (CHIP)." Research
report prepared for Energy, Mines and Resources Canada, April 1983.
Arnold, S. (1982). "Consumer Dissatisfaction with the New Car Purchase: Analysis and Prescriptions."
Research report prepared for Consumer and Corporate Affairs Canada, March 1982.
Arnold, S. & Beck, S. (1981). "Target Companies for Kingston Area Economic Development
Commission." Research report prepared for Kingston Area Economic Development Commission, June
1981.
Arnold, S. & Bird, J.R. (1981). "Recall of Television Commercials." Research report prepared for
MacLaren Advertising, J. Walter Thompson, and Warner-Lambert Canada Inc., October 1.
Arnold, S., Cassidy, R.G., Palda, K.S. & Pazderka, B. (1980). "Consequences of Advertising Decisions:
Preliminary Feasibility Analysis." Research report prepared for Warner-Lambert Canada Ltd., June 1980.
Arnold, S. &Turner, R. E. (1979). "Segmenting the Travel Market for Rail Passenger Communications."
Research report prepared for Via Rail Inc., Montreal, March 1979.
Arnold, S. &Turner, R. E. (1978). "Change Strategies for Transportation Energy Conservation."
Research report prepared for the Ontario Ministry of Transportation and Communications, Toronto,
September 1978.
Arnold, S. (1977). "A Marketing Analysis of the Kingston Transit System." Canadian Institute of Guided
Ground Transport, Report No. 78-15, September 1977.
Tigert, D. J., Arnold, S. & Ma, S. (1976). "The Toronto Mass Merchandisers: Consumer Attitudes and
Shopping Patterns, 1975 Versus 1974." Retailing and Institutional Research Program, Faculty of
Management Studies, University of Toronto.
Cases, Reviews and Other Publications
Arnold, S. (1998). “A Slice of American Pie." RetailWeek, October 9, 1998, p.11.
Arnold, S. (1990). "Varying Approaches to Data Analysis: Discussant's Remarks." In Marvin E. Goldberg,
Gerald Gorn, and Richard W. Pollay, Eds., Advances in Consumer Research, Volume 17, Provo, UT:
Association for Consumer Research, pp. 434-437.
Arnold, S. (1988). Handbook of Effective Transit Marketing, Editor, Toronto: Canadian Urban Transit
Association.
Arnold, S. & Turner, R. E. (1987). "Electronic Databases and Market Research." Imprints, November
1987.
Arnold, S. & De Rooy, J. (1985). "Kingston Transit: Katy's Boys ... We're on Our Way." In Kenneth G.
Hardy, Michael R. Pearce and Adrian B. Ryans, Eds., Canadian Marketing: Cases and Concepts, Second
Edition, Toronto: Allyn and Bacon, Inc., pp. 591-611.
Arnold, S. & Turner, R. E. (1985). "Marketing Research and Electronic Databases." In Symposium on
Advanced Ceramics, Kingston: Advanced Materials Technology Unit, pp. 54-63.
Arnold, S. (1983). "My Favourite Year." Inquiry, 1983-84, Vol. 8, pp. 16-17.
Arnold, S. (1981). "Advertising Study Launched by Warner-Lambert & Queen's” Sales and Marketing
Management in Canada, September 1981, pp. 33, 36.
Arnold, S., De Rooy, J. & Moore, J. (1979). "Black Feather Wilderness Adventures." In P. Kotler and R.
E. Turner, Marketing Management, Canadian Third Edition, Toronto: Prentice-Hall of Canada, Ltd., pp.
420-422. Teaching Notes by S.J. Arnold in Supplement to the Teachers Manual, pp. 12-18.
Arnold, S. & De Rooy, J. (1979). "Transport Canada Seat Belt Campaign." In P. Kotler and R. E. Turner,
Marketing Management, Canadian Third edition, Toronto: Prentice-Hall of Canada, Ltd., pp. 502-505.
Teaching Notes in Supplement to the Teacher's Manual, pp. 41-49, prepared by S.J. Arnold.
Arnold, S. (1977). "Ken and Ray's: Using Survey Data for Retail Strategy." In William J. Stanton,
Montrose S. Sommers, James G. Barnes, Fundamentals of Marketing, Second Canadian Edition,
Toronto: McGraw-Hill Ryerson Ltd., pp. 465-475.
Arnold, S. (1977). "Cluster Analysis as Life Style Market Segmentation." Dissertation Abstracts
International, Vol. XXXVII, No.12.
Arnold, S. (1975). "Review of Corporation." In The Canadian Marketer, Winter 1975, Vol. 8, No.1: 36-37.
Unpublished Cases
Arnold, S. & Jue, S. (1993). "Clearly Canadian."
Arnold, S., McCollough, S. & Tuckwell, K. (1992). "Burlington Transit." Canadian Urban Transit
Association. (C.U.T.A.)
Arnold, S., McCollough, S. & Turner, R.E (1992). "Sarnia Transit." Toronto: C.U.T.A.
Arnold, S. & McCollough, S. (1992). "Mississauga Transit." Toronto: C.U.T.A.
Arnold, S., McCollough, S. & Taylor, S. (1992). "London Transit." Toronto: C.U.T.A.
Arnold, S. & Church, D. H. (1989). "Kingston Area Transit." Toronto: C.U.T.A.
Arnold, S. & Church, D. H. (1989). "OC Transpo." Toronto: C.U.T.A.
Arnold, S. (1988). "Harmony Gardens."
Arnold, S. (1988). "Jeanne's Christmas Shopping."
Arnold, S. (1984). "The Canadian Home Insulation Program (CHIP)."
Arnold, S. (1980). "Wendy's Old-Fashioned Hamburgers."
Arnold, S. (1980). "Cunningham and Poupore."
Arnold, S. (1980). "CKWS Radio."
Arnold, S. (1977). "Public Petroleum Association of Canada."
Arnold, S. & De Rooy, J. (1977). "National Car Rental (Or, Who's Afraid of Hertz and Avis?)."
Arnold, S., Bird, J.R., De Rooy, J., & McClintock, C. (1977). "Susan Elliott's Birthday Party Service."
Unpublished Presentations
“Why is Wal-Mart the World’s Largest Retailer?” J. Sainsbury Program, Department of Retailing and
Marketing, Manchester Metropolitan University, April 28, 1999.
“The Role of Retailing Actions with a Social Dimension: The Case of Wal-Mart." Department of Retailing
and Marketing, Manchester Metropolitan University, April 14, 1999.
“Why is Wal-Mart the World’s Largest Retailer?” BARM Program, Department of Retailing and Marketing,
Manchester Metropolitan University, March 17, 1999.
“The Role of Retailing Actions with a Social Dimension: The Case of Wal-Mart." Urban Planning Group,
Eindhoven Technical University, February 4, 1999.
“Why is Wal-Mart the World’s Largest Retailer?” Co-Operative Retailing in Europe, Copenhagen, February
2, 1999.
“Why is Wal-Mart the World’s Largest Retailer?” Distance MBA Program, University of Stirling, January 25,
1999.
“The Role of Retailing Actions with a Social Dimension: The Case of Wal-Mart." Department of Marketing,
University of Stirling, Stirling, Scotland, October 14, 1998.
“Big Box Retailing - Threats and Opportunities” Annual General Meeting, Downtown Kingston Business
Improvement Area, November 26, 1997.
“Organizational Legitimacy and Retail Store Patronage: The Case of Wal-Mart." Schulich School of
Business, York University, September 19, 1996.
"The Wal-Mart Way: System and Symbols." Queen’s Business Club, Montreal, February 7, 1995.
"The Wal-Mart Way: A Consumer Perspective." Queen’s Conference on the Business Environment
Today, Kingston, November 11, 1994.
"The Wal-Mart Way: A Consumer Perspective." Chamber of Commerce, Smiths Falls, July 6, 1994.
"The Wal-Mart Way: A Consumer Perspective." Rotary Club, Kingston, May 31, 1994.
"Revolutions in Retailing: the Wal-Mart Story." Ad and Sales Club, Brockville, May 10, 1994.
"Personal Dimensions of the Academic Career." First Annual Consortium of Canadian Doctoral Students,
York University, April 20, 1991.
"Marketing for Utilities." Municipal Electrical Association District #1, Kingston, August 22, 1990.
"Remarks of Session Chair." Annual Conference of the Administrative Sciences Association of Canada Marketing Division, Montreal, June 4, 1989.
"Hermeneutical Understanding: Implications for Marketing Research, Teaching and Practice" Carleton
University, March 17, 1989 (with Fischer, E.)
"Jeanne's Shopping: An Hermeneutical Understanding" Concordia University, November 25, 1988.
"Online Databases and Market Research" Universität Kaiserlautern, Kaiserlautern, West Germany, July 13,
1988.
"Marketing Strategy Research Issues" Management Research Workshop, University of Saskatchewan,
June 13, 1987.
"Electronic Databases and Marketing Research" Professional Marketing Research Society Annual
Conference, Glen House Resort, Ontario, June 2, 1987.
"Advertising Quality and Sales" York University, February 1987.
"Advertising Quality and Sales" McGill University, November 1986.
"Marketing Strategy" Management Research Workshop, University of Calgary, June 1986.
"Online Databases and Market Research" University of British Columbia, February 1986.
"Sales Effects of Advertising Quality" University of British Columbia, November 1985.
"Sales Effects of Advertising Quality" Simon Fraser University, October 1985.
"Advertising Change Strategies" University of British Columbia, September 1985.
"Un seminaire traitant de modelisation causale en marketing." paper presented at the Faculté des
Sciences de l'administration, Université Laval, April 14, 1983.
"Une analyse de marketing portant sur un programme de conservation de l'energie dans les maison."
paper presented at the Faculté des Sciences de l'administration, Université Laval, April 8, 1983.
"The Multinomial Logit Model." American Marketing Association, March 1, 1983 (with T. Oum).
"The Return on Advertising Investment Project." paper presented at the Annual Research Seminar,
Canadian Advertising Research Foundation, Toronto, February 2, 1983 (with D. Snetsinger).
"La modelisation du marche quebecois au niveau d'une categories de produits de consomation
courants." Université Laval, November 23, 1982.
"Teaching Marketing Research." Annual Conference of the Administrative Sciences Association of
Canada - Marketing Division, Ottawa, May 31, 1982.
"Multinomial Logit Comparisons of Determinant Attributes in Retail Food Store Choice." Canadian
Operational Research Society, Montreal, May 12, 1982 (with T. Oum).
"Consumer Behaviour of Kingstonians." paper presented to Kingston Chamber of Commerce, Spring
1981.
"Family Decision Making Behaviour - Discussant." Marketing Educators' Conference, American Marketing
Association, August 6, 1979.
"A Test of the Three-Orders Hierarchy model Using Partial Cross-Lagged Correlations." Annual
Conference of the Administrative Sciences Association of Canada - Marketing Division, May 27, 1978.
"Marketing Research in the Courts: The Use of Public Opinion Poll in a Change of Venue Hearing."
Annual Conference of the Administrative Sciences Association of Canada - Marketing Division, May 28,
1978.
"Chair - Marketing Environment." Annual Conference of the Administrative Sciences Association of
Canada - Marketing Division, Laval University, Quebec, May 30, 1976.
"Subliminal Perception: Implications for Regulation." brief presented to the Canadian Radio-Television
Commission, March 11, 1975 (with K. B. Wong).
"Maslow's Humanistic Psychology and Consumer Behaviour Theory." American Psychological
Association, Division 23, August 31, 1975.
Working Papers / Work in Progress
Arnold, S., Kozinets, R. & Handelman, J. “The Institutional Semiotics of Retailing: Wal-Mart Flyers and the
Simulacrum of Hometown.”
Arnold, S., Handelman, J., Perron, F. A., & Viau, P. “Mediation, Moderation, Mediated Moderation and
Moderated Mediation.”
Arnold, S. & Wrigley, N. (Eds.) “Market Impacts of Large Format Retailers,” special issue of the Journal of
Retailing and Consumer Services.
Courses Taught
Undergraduate
COMM331
COMM337
COMM333
COMM336
COMM336
COMM332
UBC C467
International Retail Strategy
Retail Management
Marketing Strategy
Marketing Behaviour
Consumer Behaviour
Marketing Research
Marketing Strategy
Graduate (MBA)
MBUS937
MBUS937
MBUS935
MBUS831
MBUS934
UBC C562
Marketing Behaviour
Consumer Behaviour
Marketing Research
Marketing Management
Marketing Communications
Marketing Strategy
Doctorate (Ph.D.)
MGMT932
MGMT930
MGMT904
MGMT990
U of T 3050
MGMT831
Research in Marketing
Market and Buyer Behaviour
Applied Multivariate Statistics (with 3 others)
Summer Workshop
Marketing Seminar
Research Methodology
Executive Education
Coordinator and Instructor, Marketing Training Program, Canadian Urban Transit Association, 1996, 1994,
1991, 1989, 1988, 1987.
Graduate Student Supervision
1998 - present
1998
1998
1998
Supervisor: Monika Narang, Ph.D.
Supervisor: Monika Narang, M.Sc.
Supervisor: Sharon Miklas, M.Sc.
Supervisor: Patrick Viau, M.Sc. (awarded the Canadian Advanced Technology
Association Scholarship for his thesis.)
1998
Supervisor: Frederic Perron, M.Sc.
1996 - present Supervisor: Jane Dunnett, Ph.D.
1997
Supervisor: Rob Kozinets, Ph.D. “To Boldly Go: A Hypermodern Ethnography of Star
Trek Fans’ Culture and Communities of Consumption.” Northwestern University.
1997
Examination Committee: Harvir Bansal, Ph.D.
1996 - 1997
Committee: Maureen Stirling, Ph.D.
1996
Supervisor: Jay Handelman, Ph.D. "The Effect of Retailers' Performative and Institutional
Actions on Legitimacy and Support." University of Lethbridge (awarded Honourable
Mention, John A. Howard Doctoral Dissertation Award, American Marketing Association,
1997; Honourable Mention, Ph.D. Dissertation Competition, Administrative Sciences
Association of Canada, June 1998).
1995 - 1996
Committee: Merridee Bujaki, Ph.D.
1993
1991
1990 - 1993
1989 - 1994
1988
1985 - 1990
1983 - 1985
Supervisor: Ashwin W. Joshi, Ph.D. "Effects of Dependence and Relational Norms on
Commitment and Opportunism in Buyer Seller Relationships." St. Mary’s University
(awarded Best Ph.D. Dissertation, Administrative Sciences Association of Canada.)
Supervisor: Tammi Feltham, Ph.D. "Media Vehicle Source Effects and Aging." Wilfrid
Laurier University.
Committee: Harold Ogden, Ph.D.
Committee: Tom Mahaffey, Ph.D.
Supervisor: Eileen Fischer, Ph.D. "Christmas Shopping: The Impact of Gender Role
Socialisation on Gift Purchasing Patterns." York University.
Committee: Patrick Buckley, Ph.D.
Committee: Douglas Snetsinger, Ph.D.
Service
Service to the Faculty
1997 1997
1996 1995 1995 1995 1995 -
1998
- 1991
- 1990
- 1987
Member, Council of Representatives, Queen's University Faculty Association.
Judge, Intercollegiate Business Competition, (1996 and other years.)
Member, Promotion, Tenure and Review Committee, (1993-94, 1994-95, 1995-96)
Chair, School of Business Forum, (1993-94, 1994-95)
Member, Full Professors Committee.
Coordinator, Marketing Area Recruiting Committee, (1991-92, 1992-93)
Coordinator, Marketing Seminar Series, (1984-85, 1986-87, 1987-88, 1988-89, 199192, 1992 - 1993, 1993-1994, 1994-1995)
Judge Intercollegiate Business Competition, (1988, 1992)
Member Ph.D. Committee, (1979-80, 1980-81, 1981, 1983-84, 1984-85, 1987-88,
1988-89, 1989- 1990)
Member Computing Committee, (1984-85, 1986-87, 1987-88, 1988-89, 1989-90)
Chair, Research Program.
Member Research Committee, (1975-76, 1976-77, 1977-78, 1981-82, 1983-84, 1984-
-
Member Nabisco Brands Professorship Committee.
Secretary Advisory Council, (1979-80, 1980-81, 1981-82, 1983-84)
Coordinator Faculty Workshops on Office and Information Technology.
Coordinator Faculty Research Workshops.
Co-coordinator Teaching Effectiveness Workshop, School of Business, (1977-78)
Member Program committee, (1978-79)
Member BCom Program 3rd year Coordinating Committee, (1974-75, 1975-76)
1997
1996
1996
1996
1996
1993
1990 - 1991
1990
1987
1986
85)
1986
1984
1984
1981
1978
1979
1976
1987.
1985
1985
1982
1979
1980
1977
Service to the University
1998
1996 - 1997
1991
1989 - 1990
1987 - 1988
1983 - 1984
Member, University, Honorary Degree Committee, (1996, 1997)
Member, Principal's Advisory Committee on the Status of Women, (1994-95, 1995-96)
Graduate Council, Member, (1988, 1989, 1990) and Nominated for the position of Chair
of the Graduate Council, 1991.
Senate Sub-Committee on Grounds, Member, (1988-89)
Member, Advisory Committee to the Principal on the Deanship at the School of Business.
Advisor to the Vice-Principal (Resources) and Director of A Study of Undergraduate
Students and Applicants, Queen's University.
Service to the Profession
1998 - 1999
1997 - 1998
Member, Committee 14, Research Grants, Social Sciences and Humanities Research
Council of Canada
National Sector Adjustment Services Steering Committee for Setting Retail Occupational
Skills Standards and Certification.
1997
1993 - 1994
1992 - 1993
1988
1974 - 1981
“Creating Marketing Knowledge” Track Co-Chair, Winter Educator's Conference,
American Marketing Association, Winter.
Royal Military College Class of 1965 Teaching Excellence Award Selection Committee,
Member, (1991-92, 1992-93)
Chair, Committee 14, Doctoral and Postdoctoral Fellowships Selection Committee, Social
Sciences and Humanities Research Council of Canada, Member, (1990-91, 1991-92).
Ontario Graduate Scholarship Fellowship Selection, Member, (1985, 1984)
Book Review Editor, The Canadian Marketer.
Service to the Community
1997 - 1998
1993 - 1995
1991 - present
1975 - 1978
Member, Board of Directors, Opportunities Kingston.
Assistant Coach, Kingston Striders Speed Skating Club Inc.
Treasurer, Kingston Striders Speed Skating Club Inc.
Secretary, Board of Elders, Edith Rankin Memorial United Church
Professional Clients
The Hudson’s Bay Company, 1996 - 1998
Babson College Retailing Program, 1989-1998
Ontario Provincial Police, 1997
Sobeys, Inc., 1995
Psychographics International of Canada Limited, 1970-1992
H.E. Butt Grocery Company, 1992
Woolworth Corporation, 1991
Blish & Cavanagh, 1991
Canadian Medical Association, 1990
AASS Aerospace Inc., 1987
Almax Industries Limited, 1985-87
Procter & Gamble Inc., 1984, 1986-87
Techno Scientific Inc., 1985-86
Templeman, Brady, Menninga, Kort & Fairbrother, 1986
Bell Cellular Inc., 1986
Warner-Lambert Canada Inc., 1980-84
Energy, Mines and Resources Canada, through James F. Hickling Management Consultants, 1981-84
Social Policy Research Associates, 1981, 1983
Consumer and Corporate Affairs Canada, 1980-82
Kingston Area Economic Development Commission, 1981-82
Greenspan, Gold and Moldaver, Barristers, 1977, 1979
Via Rail Canada Inc., 1977-79
Ontario Ministry of Transportation and Communications, 1978-79
Baker Lovick Advertising Ltd., 1975-76