Download Josh Hart Resume Word

JOSHUA HART
715-240-0685 ∙ [email protected] ∙ www.joshuachart.com ∙ M282 Makenna Ave. Marshfield, WI 54449
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EXPERIENCE
12/2015 – Present
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File Transfer Specialist
Infogroup - Marshfield, WI
Responsible for secure data transfers both shipping and receiving of data files using FTP/SFTP protocols.
Convert files from multiple data formats using Microsoft Excel and Access, Ultra-Edit, and Visual Basic programs.
Review and edit data files for accuracy.
12/2003 – 01/2012
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Infogroup – Marshfield, WI
Serve as primary point of contact providing support to clients using Alterian database product platforms.
Work both independently and with support team to resolve technical and service based customer inquiries.
Liaison between clients, software vendors, and in-house technical teams.
Frequently work with software vendor to resolve technical issues and implement improvements.
Coordinate software and hardware upgrades and perform post implementation system tests.
Perform technical analysis and outline job flow.
01/2012 – 12/2015
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Database Support Specialist
Unit Coordinator
Wisconsin Physicians Services (W.P.S) – Wausau, WI
Team Lead of up to 25 customer service representatives in an inbound call center setting.
Oversaw quality of work flow and resolved problems with processing medical claims.
Frequently in contact with medical providers and beneficiaries to assist in resolution of claims payments.
Training of current employees as well as new hires to ensure accurate understanding of TRICARE policies and procedures.
EDUCATION
12/2017
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2001
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Technical Diploma Database Programming
Northcentral Technical Institute, Wausau WI
Microsoft SQL Server Management System (SSMS) Programing, Design, Development, and Administration.
Programming - Focus on C#, T-SQL, SQL.
Familiar with LINQ Pad, JavaScript, CSS, HTML5.
Microsoft Certified Professional (M.C.P.)
Tech Skills, Sacramento, CA
Obtained M.C.P. certification in Windows 2000 Server and Windows 2000 Professional.
05/1998 B.A. Psychology/Art History
Mount Scenerio University, Ladysmith, WI
SKILLS
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Database: Microsoft SQL Server Management Studio (SSMS) 2012, 2014, Microsoft Access, LINQ Pad.
Alterian: Support Alterian database software using the AMS and IMS platforms in my current role.
IDE: Microsoft Visual Studio 2013 and 2015. Worked with multiple other IDEs (Brackets, NetBeans).
Platforms: Familiar with all Windows platforms. Windows 95 to Windows 10, with focus on Windows 7.
FTP: Multiple FTP Clients (ex. FileZilla, CuteFTP), Windows/MS-DOS Command-Line.
Hex Editor: Ultra-Edit.
Hardware: Have built several PCs and proficient in resolving malware and hardware issues.