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All West Communications Position Description All West Communications Network Engineer POSITION DESCRIPTION In keeping with our mission for providing the highest, quality, cost-effective telecommunication services, using the latest technology available for customers, this position supports the company’s mission statement by providing quality employee services in a timely and an effective manner. Position Title: Network Engineer Division: Utah & Wyoming Department: IP Status: Full-time/Non-Exempt Supervisor Title: IP Manager (assigns work, gives direction and answers questions) Evaluators: IP Manager (Evaluates work of employee) In-put: Direct Reports: By: Mark Ross N/A Page 1 of 5 Effective Date: 11/0915 Review Date: ______ Review Date: _____ HR Generalist Review Date: ______ Review Date: ______ Review Date: ______ All West Communications Position Description ESSENTIAL RESPONSIBILITIES/JOB TASKS 1. 90% Network Layer: Plans, designs and provisions broadband dedicated data circuits and corresponding infrastructure to ensure adequate bandwidth is available for the services customers have purchased. Tasks Include: Work with Cisco networking equipment (such as switches and routers) and software; Work with Calix access system devices and software; Design, integrate, configure, deploy, test network solutions; Provide ongoing maintenance for numerous types of network devices, interfaces and methodologies; Implement specific network solutions to support server requirements to include load balancing, VPNs, firewall contexts, traffic shaping for VoIP, GRE tunneling, IP Security, IP Encryption, Media over IP, and network address translation; Minimize network latency and maximize data throughput through design analysis and network performance monitoring tools; Facilitate the implementation of high-speed, scalable, fault-tolerant network topologies as applicable to WAN and LAN design; Coordinate the system engineering and dataflow efforts to ensure proper mission operations to minimize down time; Configure and optimize the network to connect various front-end and back-end components; Optimize end-to-end system performance and dataflow management; Coordinate with dataflow organizations and end-customer recipients, follow data repositories and tasking organizations to mitigate potential adverse impacts on system-wide dataflow; Validate new and existing dataflow and data formats; Establish procedures for strict control of each item of keying material whenever the material is turned over to another individual; Configure and maintain network diagrams and accreditation; Develop algorithms used in modules or incorporated into models associated with the research and development of technologies and systems; Resolve complex network problems, operate network analyzers, WAN test equipment and network simulators 2. 10% Other Assignments: Trains and consults with technicians and other colleagues within and outside the department. Collaborates and assists with other IP Department functions. Updates equipment inventory and documents activity on One Note. Monitored by the IP Manager through regular meetings and consideration of feedback from customers and employees. (Continually looks for new and improved ways of completing the above functions. Other tasks as assigned by supervisor will be performed in order to address unexpected situations or needs that may arise.) RESPONSIBILITIES: This position requires the ability to participate as a member of a team, essential for problem solving activities and completing tasks. To accomplish job tasks information must be obtained from others and formal and informal training provided. This position is also responsible for establishing and maintaining positive relations by effectively communicating at all levels of the organization and externally at all levels. Negotiation and persuasion is required within the organization and externally with customers and vendors. Responsible for participating in strategic planning annually. Essential responsibilities do not reflect general overall departmental knowledge required to provide on call support. All West Communications Position Description LATITUDE: Duties are self-defined with considerable flexibility in scheduling and accomplishing responsibilities. Problem solving requires extensive knowledge. Most decisions not effecting other departments can be made independently in accordance with company policy. All purchase requests are referred to the supervisor. IMPACT OF POSITION: Successful completion of essential job functions supports the company by providing quality wireless services. Errors usually impact a single department or phase of the organization and could result in moderate monetary effect, have a high probability of loss of customers, and affect operating costs since duties involve the preparation of data upon which management bases important decisions. CUSTOMER SERVICE/INTERACTION: Daily phone, email, and face-to-face contact with employees throughout the organization to complete work tasks. Weekly phone and email contact with customers. Monthly phone and email contact with vendors to complete work tasks. ESSENTIAL SKILLS & REQUIREMENTS: EDUCATION: CCNA and CCNP certifications preferred Calix E7 certification preferred Bachelor’s degree in computer science or a related field, preferred. SKILLS: Administrative Human relations Conceptual Technical Political Emotional intelligence Decision making Problem solving Written communication Oral communication Phone Math Multi-tasking Computer All West Communications Position Description EXPERIENCE: 6-7 years of progressive network experience preferred LICENSE: A valid UT driver’s license and a good driving record, required. EQUIPMENT: Computer, phone, general office equipment, telecommunications test equipment, general hand tools, Network Verification tool, RJ45 crimper, RF cable crimper, fiber cleaner. PHYSICAL: Occasional bending, carrying, lifting up to 40 lbs. independently, squatting, twisting, and turning, required. Frequent demonstration of manual dexterity and visualizing of a computer screen, required. TRAINING: Ongoing training on Cisco, Calix and other equipment WORK CONDITIONS: Office and occasional field environment in all types of weather OTHER: Occasional overnight travel required. Occasional travel by air required. Frequent travel by vehicle required. Frequent on call required Frequent overtime required ___________________________________ EMPLOYEE SIGNATURE: _______________________________________ SUPERVISOR SIGNATURE: ______________________________ DATE: ______________________________ DATE: