Download DFCHCC_paying for childs care - Dana

Billing Questions
Financial Counselors
Dana-Farber Cancer Institute and
Children’s Hospital Boston work
together to provide comprehensive
care for children with cancer. In some
cases, Brigham and Women’s Hospital
may provide radiation therapy. You
should expect to receive bills from any
institutions or doctors that provide care
for your child.
Dana-Farber/Children’s Hospital Cancer
Center (DF/CHCC) provides several
resources to assist you in applying for
insurance coverage. Please contact a
DF/CHCC financial counselor at one of the
following numbers.
If you have questions about a bill, first
call the phone number listed on the bill.
If you are unable to resolve the issue,
please call one of the following
numbers.
Children’s Hospital Boston
Billing Customer Relations
617-355-3397
or
Patient Relations
617-355-7673
Dana-Farber Cancer Institute
Customer Service
866-408-4669
Brigham and Women’s Hospital
Billing Customer Service
617-724-1914
or
Radiation Oncology Billing
617-732-8434
Children’s Hospital Boston
300 Longwood Ave., Boston
Farley building, first floor
617-355-7201
Hours: 8:30 a.m. to 5:30 p.m.
Dana-Farber Cancer Institute
450 Brookline Ave., Boston
Central Registration
Yawkey Center for Cancer Care, 2nd floor
617-632-3455
Hours: 8 a.m. to 5 p.m.
Paying for
Your
Child’s Care
Health insurance coverage is
important for cancer patients
and their families. This
brochure is designed to help
families learn about their
If you are from a country other than the
United States, please contact the
International Center.
Children’s Hospital Boston
International Center
300 Longwood Ave., Boston
Pavilion building, Room 119
617-355-5209
Hours: 8 a.m. to 5 p.m.
child’s coverage. It also
includes helpful contact
information for billing and
financial services.
First Things First:
Frequently Asked Questions
Understand Your Insurance Plan
Calling your insurance company is the
most important financial step you can take
during your first few days at DanaFarber/Children’s Hospital Cancer Center
(DF/CHCC). You can find the phone
number on the back of your health
insurance card.
When you call, ask to speak with member
services and be sure to ask the following
questions:
• Am I eligible to have a case manager?
• Are Dana-Farber and Children’s
Hospital in my plan’s network?
• What is my coverage for inpatient
care?
• Are referrals/authorizations required
for outpatient services?
• What is my coverage for prescription
medications?
• How much are my co-payments?
• Am I eligible for home care benefits?
If you do not have insurance or you
change insurance plans, call a
DF/CHCC financial counselor at one of
these numbers.
Children’s Hospital Boston
617-355-7201
or
Dana-Farber Cancer Institute
617-632-3455
Is it in my best interest to get a case
manager at my insurance company?
Yes! A case manager at an insurance
company advocates for you.
How can parents select the best
possible insurance and coverage?
A representative at your employer’s
Human Resources department can
help you review health insurance
options available to you as an
employee.
What happens to health insurance
coverage if I change jobs?
Make sure that you do not let your
insurance coverage lapse! COBRA
regulations require a former employer
to continue your health insurance
coverage for a period of time. For more
information, contact the employer that
provided your health insurance
benefits.
What happens when a child is not
covered by insurance?
DF/CHCC’s financial counselors can
help you apply for publicly assisted
insurance programs.
If my child participates in a clinical
trial, will my insurance cover all of the
costs?
Coverage varies by insurance company
and your state of residence. Please talk
with a financial counselor at the
hospital(s) where your child is being
treated.
Is my child eligible for Supplemental
Security Income?
Supplemental Security Income (SSI) is a
federal program that pays benefits to
disabled adults and children who have
limited income and resources. A
resource specialist or financial
counselor at Children’s or Dana-Farber
can help you initiate the SSI application
process.
Where can parents go to learn about
potential sources of support?
You may speak with a DF/CHCC
resource specialist at 617-632-3365,
617-632-5796, or 617-632-6842 to find
out what assistance you may qualify
for.