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INTERPERSONAL
COMMUNICATION
San Diego NITM 2015
WHY INTERPERSONAL COMMUNICATION?
“Great leaders are almost always great simplifiers, who can cut through
argument, debate, and doubt to offer a solution everybody can
understand.”
— General Colin Powell
“The single biggest problem in communication is the illusion that it has
taken place.”
— George Bernard Shaw
AT YOUR TABLE, THINK ABOUT:
▪
What do I want to get out of this session?
▪
Write down your answers.
AGENDA

Style (for you and others)
 Perspective (thoughtful analysis)
 Context and adaptability (what works when)
 Channels (what forms it takes)
STYLE
▪
Many ways to think about it
▪ Identify your style
▪ Start to apply new knowledge
COMMUNICATING STYLES SURVEY
▪
Dr. Paul Mok, founder of CST and TAP
▪ Patented tool based on Carl Jung’s work
▪ Administered to 5+ million people in 5,000+
organizations
▪ Used for training, development, conflict
management, & team-building
SURVEY INSTRUCTIONS
▪
▪
▪
▪
▪
Take and score your survey
Don’t agonize; go with your gut feeling
Rank: 6, 4, 3, 1
Score when you’re through
Raise your hand for help
SURVEY SAYS…
•
•
•
•
•
It’s time to interpret your scores… but first:
Everyone has all 4 styles
No one style is better than another
Self-assessment is subject to bias
Can change depending on your conditions
RECORD YOUR SCORES
▪
Your style under favorable (normal) conditions
▪
▪
▪
Dominant
Secondary
Your style under stressful conditions
▪
▪
Dominant
Secondary
DO YOU SEE YOURSELF?
GROUP EXERCISE
▪
Leave things at your table
▪ Get with others who share your type under stress
GROUP EXERCISE
Develop your “Top 5 Tips for Communicating with
a _____”
▪ Please think quietly for a few minutes, then share
with your group
▪ Record to flip charts
▪ Be ready to share your tips, on a flip chart, with
full group
▪
TIME FOR A
BREAK…
“TOP 5 TIPS” FOR EACH STYLE
▪
Report out
▪ Listen to each perspective
▪ Additions?
▪ Questions and discussion with full group
PERSPECTIVE
•
The real payoff is in what you do with this
information. Apply this to:
• Observe
• Categorize
• Connect
DO YOU SEE OTHERS?
CONTEXT AND ADAPTABILITY
▪ The
goal is to connect
▪ Connect by style-flexing
▪ Style-flex to be in-sync; not to
manipulate
▪ Be conscious of strengthening a style
COMMUNICATION STYLE PLAN
▪
Goal: Reflect and apply
▪ Consider 2-3 people you work with regularly
▪ Guess each person’s primary and backup styles
▪ How will you communicate with them differently?
EXERCISE: THINK, PAIR, SHARE
▪
Think - Pair - Share around your communication
style plan
▪ Provide feedback and switch
▪ Apply the perspective of others to your
interactions with your colleagues
WHERE ARE WE NOW?
Style is pervasive…
• Understand your strengths and blind spots
• Develop skill so you can stretch to meet others
•
YOUR ROLES MAY INCLUDE:
▪
▪
▪
▪
▪
Manager
Technical lead
Cross-functional team leader
Peer coach
What else?
YOUR CHANNELS MAY INCLUDE:
▪
▪
▪
▪
▪
One-on-one conversations
Team meetings
Large group presentations to your division
Email message to campus
What else?
APPLY STYLES TO YOUR COMMUNICATION
CHANNELS
▪
Message. What are my messages?
▪
▪
Audience. To whom am I talking?
▪
▪
▪
Which one is the most important?
What keeps them up at night?
Why do they care about my message? “WIIFM?”
Story.
▪
What will reach them--and bring them to my message?
REFLECT
•
Within 2 weeks…
▪
▪
▪
▪
How will I begin?
Who will I ask for support?
The first thing I will do is:
On what date will I review this?
NEXT STEP: A GENTLE NUDGE
▪
3x5 card
▪ Be specific
▪ Self-address an envelope
▪ Hand it in
QUESTIONS?