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IT and Network Organization
Ecommerce
IT and Network Organization
OPTIMIZING INTERNAL
COLLABORATIONS IN
NETWORK
ORGANIZATIONS
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Topics
• Using Databases to Improve the
Distribution of Information
• Technology-supported
communication
• Workflows – Groupwares and
Enterprise Collaboration
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Using Databases to Improve the
Distribution of Information
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Enterprise resource planning (ERP) systems
– Also called “Enterprise Systems
– Suite of integrated software modules and a
common central database
– Collects data from many divisions of firm for use
in nearly all of firm’s internal business activities
– Information entered in one process is
immediately available for other processes
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• Data warehouse:
– Stores current and historical data from many core
operational transaction systems
– Consolidates and standardizes information for use across
enterprise, but data cannot be altered
– Data warehouse system will provide query, analysis, and
reporting tools
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• Online analytical processing (OLAP)
– Supports multidimensional data analysis
• Viewing data using multiple dimensions
• Each aspect of information (product, pricing, cost,
region, time period) is different dimension
– OLAP enables rapid, online answers to ad hoc
queries
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• Business Intelligence:
– Tools for consolidating, analyzing, and providing
access to vast amounts of data to help users make
better business decisions
– Principle tools include:
• Data warehouse
• Online analytical processing (OLAP)
• Data mining
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Question
• Why Business Intelligence is important for the
internal collaboration
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Technology-supported
communication
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Technology-supported communication
•
•
•
•
Technology-supported communication may have major organizational impacts.
•
For example, intranets and groupware force people to cooperate and share
information.
Their use can lead to significant changes in both organizational culture and the
execution of business process reengineering.
Further impacts may be felt in corporate structure and the redistribution of
organizational power.
Cost-benefit justification. The technologies described in this lesson do not
come free, and many of the benefits are intangible. However, the price of many
networking technologies is decreasing.
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The Network Computing Infrastructure
Two major infrastructures of network computing:
• Intranet: a network designed to serve the internal informational needs of
a company, using Internet concepts and tools.
– Browsing and Search capabilities.
– Support communication and collaboration.
• Extranet: An extranet is an infrastructure that allows secure
communications (connects the intranets of different organizations) among
business partners over the Internet.
– Enables business-to-business (B2B) transactions
– Provides an interface to exchange of business forms
• Internet Application Categories
Chapter 4
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Internet Application Categories
Discovery. Discovery involves browsing and
information retrieval and provides customers the ability
to view information in databases, download it, and/or
process it.
Communication. The Internet provides fast and
inexpensive communication channels that range from
message posted on online bulletin boards to complex
information exchanges among many organizations.
Collaboration. Due to improved communication,
electronic collaboration between individuals and/or
groups and collaboration between organizations are
increasing rapidly.
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Business Value of Technologysupported communication
• Better access to reports;
• improved productivity, speed and control;
• access to engineering documents
• HRM information;
• internal communication system;
• knowledge management
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Question
• Why are the three Internet Application Categories?
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Workflows - Groupwares
& Enterprise Collaboration
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• Enterprise Collaboration – communicate
ideas, share resources, coordinate,
collaborate
– Groupware – communication and coordination
– Workgroup/Team
• Formal, structured
• Virtual
– Telecommuting – Web-based Application
pg. 17
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Modelling workflows
• Workflows are modelled so they can be:
– Communicated to others (e.g managers, team
members).
– Exchanged (e.g with other teams doing similar
processes)
– Integrated (e.g with other computer systems)
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Discussion
Forums
Data
Conferencing
Voice
Conferencing
Groupware
Enterprise
Collaboration
Tools
Chat Systems
Electronic Meeting
Systems
Videoconferencing
pg. 19
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Electronic Communications Tools
E-Mail
Voice Mail
Faxing
Groupware
Electronic
Communications
Tools
Web
Publishing
Bulletin
Board
Systems
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Virtual Work Environment
• Work environments in which the work
teams are geographically distributed and
sometimes are inter-organizational teams.
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Telecommuting – Web-based
Application
• Telecommuting, or teleworking, refers to an arrangement
whereby employees can work at home, at the customer’s
premises, in special work places, or while traveling, usually
using a computer linked to their place of employment.
• There are numerous non-compensatory benefits and
advantages for employees, employers, and society. The most
important being improved productivity.
• Some disadvantages for the employees are increased
feelings of isolation, loss of fringe benefits, no workplace
visibility, and lack of socialization.
• Disadvantages to employers are difficulties in supervising
work, potential data security problems, training costs, and
the high cost of equipping and maintaining telecommuters’
homes.
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Question
• Why Telecommuting is becoming easier?